AI’s starring role in workplace transformation is now undeniable. CEOs everywhere are asking senior leaders to create strategies for maximum AI impact, while frontline managers and their teams must navigate rolling out this new reality. AI feels like an imperative within all corners of the org chart. Eager to dig deeper, we turned to the latest research from Asana’s Work Innovation Lab, a think tank developing human-centered, cutting-edge research to help businesses evolve.

The EU parliament has approved its AI act, the world’s first recognized set of rules designed to regulate this technology. Under the act, AI solutions will be divided into risk categories, including an ‘unacceptable’ tier that will see models that pose systemic risk banned. The bill will come into force 12 months after it is made law and is subject to formal approval from ministers of EU member states.

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Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use solution to the legacy world of expensive call centre technology. Nearly two decades later, we’re here to disrupt the industry once again – this time with AI.

By providing access to vast amounts of data and increasing computational power, AI and machine learning are changing how we work. In product development, this new technology is creating an opportunity for Agile teams to overcome the limitations of traditional processes and instead focus on more meaningful work.

One phrase in the rapidly changing world of technology is causing waves across various sectors: Generative Artificial Intelligence, or Gen AI. It is indisputable that technology has the ability to transform processes, boost output, and improve consumer experiences.

Customer service optimization and satisfaction are paramount as businesses of all sizes are turning to generative AI to enhance the customer experience through streamlined support processes. Through the power of generative AI in customer service, you can redefine the way you interact with your customers, ensuring their needs are met more efficiently and effectively.