Teams | Collaboration | Customer Service | Project Management

Discover how Employee Service AI Agents go beyond answering questions to get the work done. In this video, see how an AI agent handles a personal data request by: Learn how legal teams can easily build these workflows using natural language in Advanced Action Flows and connect them to Employee Service AI Agents. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

When Ashwin Ballal was first asked to become a CIO, he wondered what he’d done wrong. Six months later, he called it the best job he’d ever had. Now CIO of Freshworks, Ashwin brings an unconventional perspective to IT leadership, shaped by a career spanning engineering, product, marketing, and operations.

HR teams aren’t drowning in work. They’re drowning in repeat work. From employee onboarding to offboarding, HR teams spend hours managing requests, sending reminders, coordinating approvals, and answering recurring questions. In this video, we explore 5 HR workflows you can automate with AI agents in 2026: The real shift in HR automation isn't just AI that answers questions. It's AI agents that can help execute tasks, coordinate workflows, and move work forward—with the right approvals and human oversight.

Tired of tracking down the right colleague every time you need help with reimbursements or internal processes? We’ve all been there. Discover how Zendesk's Employee Service AI Agents streamline internal workflows, automate answers to common employee questions, and provide fast, reliable support across your organization. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

OneDesk for B2B and client services OneDesk offers products for Help Desk, Project, an Work Management software all in a single connected application. Capture requests and support from included channels: phone, email, real-time chat, customizable webforms, and a client portal. Track time, manage tasks and projects and even bill for your services without switching context.

How OneDesk helps internal teams and departments. OneDesk offers products for Help Desk, Project and Work Management software all in a single connected application. Capture tickets from included channels: email, phone, real-time chat, customizable webforms, and an employee portal. Convert tickets to tasks and manage internal operations and project alongside your daily support.

Discover how Zendesk's employee service AI agents go beyond answering questions to complete tasks directly within tools like Slack. In this video, see how AI agents handle employee requests from start to finish—whether instantly approving policy-compliant time off or routing leave requests to managers for manual review. Learn how HR teams can easily build these automated workflows using Advanced Action Flows.