Employee experience has been in HR and IT leaders’ minds ever since companies started shifting their ethos into a more employee-centric model. It’s no longer a matter of how much an employee can get done but how they can do it while still feeling like they want to keep doing it.Now that employees are in that strange transition period between home-office and hybrid work, everything about achieving an optimal employee experience has been brought to the forefront even more.

These customer experience KPIs can help you quantify success and ensure you’re meeting customer expectations.

If you have employees, you need a workforce management strategy. Our guide dives into the basics of WFM so you can implement it within your business.

Generative AI can help streamline workflows, improve CX and enhance agent performance. Learn how to leverage these AI-powered tools in our guide.

Imagine your company is at the peak of productivity, with everyone diligently working towards ambitious targets, when suddenly, disaster strikes. An essential server fails or a critical application crashes, leading to widespread panic and a significant drop in productivity. This scenario is not merely hypothetical; it is a daily reality for many businesses. Fortunately, there is a compelling solution to this ongoing issue—TeamSupport Automation.

Introducing our latest advancement in Zendesk's AI-powered QA solutions: Voice QA and QA for AI agents, ensuring unparalleled consistency across 100 per cent of your support channels.

Change is an inevitable part of organizational life, but managing it effectively can be challenging. Lewin's Change Model offers a simple yet powerful framework to guide organizations through change. This model, developed by Kurt Lewin in the 1940s, is still highly relevant today and provides a structured approach to implementing change. By understanding and applying Lewin's Change Model, organizations can navigate change smoothly and ensure lasting improvements.

For the Cingulum Health team, the highest level of patient care and attention is a must. We recently spoke to the practice manager at Cingulum Health whose clinic has recently switched over to using OneDesk. With OneDesk’s combination of support and project management features, this leading clinic has been able to streamline their operations, allowing them to focus on providing the best patient care.

Are you frustrated with the limitations, blocks, and restrictions that ChatGPT often imposes on your content creation? Do you dream of a tool that enables you to break free from these constraints and generate content without any inhibitions? Well, you're in luck!In this informative blog post, we'll introduce you to an exciting ChatGPT alternative, Chatsonic, designed to help you overcome the limitations that ChatGPT might impose on your creative process.

If you're looking to give your business a competitive edge, it's worth paying attention to emerging technologies. The latest Forrester report highlights the top 10 technologies for 2024 that can provide businesses with a significant advantage. It offers valuable insights for tech leaders, guiding them in making informed decisions that balance immediate benefits with future growth. Let’s break down the report, the key technologies it covers, and their potential impact on businesses.