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Helpdesk

Copilot similar tickets: Help agents find similar tickets faster | Zendesk Product Spotlight

Jan 21, 2025 By Zendesk In Zendesk
Copilot similar tickets: Help agents find similar tickets faster | Zendesk Product Spotlight As an agent, when you’re stumped trying to solve a ticket, it can be super helpful to see how your teammates have handled similar tickets in the past. The copilot similar tickets feature helps agents find similar tickets to the one they're working on. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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HaloITSM

HaloITSM New Features: Q4 2024

Jan 15, 2025 By Amy Ward In HaloITSM
In this quarter’s update, we are excited to announce a series of new features aimed at improving your ITSM and ESM processes. Our latest enhancements focus on increasing agent productivity, ensuring data security, and providing clearer insights for better decision-making. Key updates include Service Availability Tracking, Intelligent Event/Alert Management, Tailored Dashboards, and several enhancements to knowledge management, email handling, and approval workflows.
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startingpoint

StartingPoint: How To Simplify Enterprise Workflow

Jan 14, 2025 By StartingPoint In StartingPoint
In today's fast-paced enterprise environment, companies must adopt efficient tools to remain competitive, scale effectively, and deliver exceptional value to clients. A critical factor in achieving this is streamlining workflows to reduce inefficiencies and empower teams to focus on high-value tasks. StartingPoint, a comprehensive workflow management platform, offers a simple and effective solution to simplify enterprise workflows, ensuring that businesses are equipped to thrive.
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Vision Helpdesk

Customer Support Software Trends in 2025

Jan 14, 2025 By Megha Jadhav In Vision Helpdesk
Customer expectations have reached an all-time high, but they’re going to continue to rise. With that in mind, businesses must adjust accordingly or risk falling behind those who have already made the necessary adjustments or are preparing to make the adjustments. The right customer support software can make all the difference in giving customers better service, further enhancing their satisfaction, and driving greater loyalty.
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InvGate

The 10 Best Incident Management Software in 2025

Jan 8, 2025 By Emiliano Pardo Saguier In InvGate
Including Incident Management software in your IT Service Management (ITSM) strategy has become critical for maintaining the seamless operation of business IT systems. In this article, we’ll delve into the indispensable role Incident Management solutions play in today’s technology-driven workspaces.
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teamsupport

Using Live Chat to Mitigate Churn in the SaaS Landscape

Jan 6, 2025 By Amanda Davis In TeamSupport
The SaaS market is fiercely competitive, with countless solutions vying for customer attention. Retaining clients and ensuring renewals is crucial for business sustainability and growth. One of the proven strategies to mitigate churn and boost customer retention is the implementation of live chat. Let’s explore the importance of live chat for SaaS companies, and how a solution like TeamSupport can play a pivotal role.
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teamsupport

Choosing the Right Customer Support Solution for Your Business

Jan 2, 2025 By Riley O'Donnell In TeamSupport
Customer support software is a pillar of success for SaaS businesses across any industry. With an ever-increasing dependency on technology, choosing software that can be customized to your needs is necessary to the use of a digital platform. Choosing the right solution for your organization is vital to the success of your company and your customer satisfaction ratings.
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