Teams | Collaboration | Customer Service | Project Management



All About OneDesk's On-Premise Help Desk Solution

On-premise refers to a self-installed and self-hosted version of a help desk solution. The on-premise help desk solution typically includes similar features for managing your tickets, assignments, and workflows as the cloud version. The main difference between a cloud and on-premise solution is that on-premise requires infrastructure to install, host, and manage the software.


What We Learned About ITSM in 2022

It’s the time of year when social media is awash with links to “IT service management (ITSM) in 2023” articles and blogs. These opinions and insights can be helpful to ITSM practitioners, assisting them in forming their future vision for IT service delivery and support. However, practitioners can and should also benefit from looking back. To this effect, this blog tries to capture and share what we, as an ITSM industry, learned about ITSM in 2022.


How to Obtain Customer Feedback - And What to do With it

If you're running an IT department, then you know how important it is to obtain customer feedback. Not only does this help ensure that you are meeting your customers' needs, but it also gives you a chance to improve your services. Without it, you are flying blind and can't make informed decisions about how to improve your product or service. Obtaining customer feedback can be a little tricky, we know.


How the C-suite can navigate the intersection of AI, crypto, cloud and more

If the recent hype around ChatGPT is anything to go by, the world seems to be reaching an inflection point in artificial intelligence (AI) and associated tools. (GPT stands for Generative Pre-trained Transformer, a large language model for generating text using deep learning.)


Why A Seamless Customer Experience Is Vital To Your Business Success

A seamless customer experience is one where the customer interacts with a company in a smooth, effortless manner. The customer feels that their needs are understood, meaning the company is able to anticipate the customer's needs and proactively offer solutions. For example, a company that offers personalized product recommendations based on the customer's purchase history is demonstrating an understanding of the customer's needs.

Vision Helpdesk

Live Online Chat Software: Real Time Customer Service

Live online chat software has become increasingly popular in recent years as a way for businesses to connect with customers in real time. These chat tools allow companies to provide quick and efficient customer service, increase sales, and improve customer satisfaction. In this article, we will take a closer look at live online chat software, including a specific product called Vision Helpdesk Live Chat Software.

How to choose the best live chat customer service software for 2023

In this video, we reveal the top live chat features for 2023 to help you find the best live chat software. We also show you how live chat support can benefit your business and save costs. Why choose Zendesk? With Zendesk, you can add live chat and messaging to your website, mobile app, and social channels and provide 24/7 support with our no-code chatbot. Zendesk’s live chat software comes with a unified agent workspace that gives agents what they need to respond to customers, anywhere.