Sep 22, 2023
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By StartingPoint
When it comes to employee success, the power of onboarding workflows cannot be understated. If you've landed here, there's a good chance you're grappling with the challenge of assimilating new hires seamlessly into your organization. Sound familiar? Fortunately, this article delves deep into answering those concerns, and more. I've worked with industry leaders to refine and perfect the art of onboarding.
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Sep 20, 2023
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By StartingPoint
Consulting operations management is an essential discipline that can shape the fortunes of a firm. As professionals explore operations management, they often grapple with pressing concerns: With many years of experience in consulting and operations management, I've delved deep into these challenges, surfacing with actionable insights and tested strategies. This article is for consultants eager to amplify their operational efficiency. Every consultancy's journey is unique, but some roadblocks are universal. I aim to guide you through the choppy waters of consulting operations.
Sep 14, 2023
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By StartingPoint
A streamlined consulting workflow is not just a luxury—it's a necessity. If you've found yourself here, you're likely grappling with a range of different concerns: Rest assured, this article aims to address these concerns and offer practical ways to begin optimizing your consulting workflow and elevating client experiences. With decades in the consulting industry, I've witnessed, firsthand, the evolution of consulting workflows.
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Aug 22, 2023
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By StartingPoint
Slack workflows can play a pivotal role in automating aspects of your operations. At the core of operational excellence is an unwavering commitment to efficiency. Leveraging Slack workflows is an easy way to bake efficiency into your workflow processes. If you are looking to begin embracing automation and don't know where to start, examining your existing technology stack is the best place to begin. As of 2023, Slack has an impressive 20 million active users.
Aug 18, 2023
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By StartingPoint
Are you leveraging Slack integrations to elevate team productivity? With a vast ecosystem of third-party integrations, Slack allows users to tailor their workspace to fit their specific needs. In this article, we'll delve into the world of Slack integrations and consider why you should start using some of the solutions available on the Slack App Directory. As of 2023, Slack boasts an impressive 20 million active users.
Aug 16, 2023
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By StartingPoint
In this digital age, businesses of all sizes rely on technology to store, transmit, and process sensitive data. While the use of digital technology brings many benefits, it also comes with its own set of challenges, and one of the biggest ones is ensuring cybersecurity. The exponential increase in cybercrime has made it essential for companies to prioritize security while working with digital technologies.
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Jul 20, 2023
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By StartingPoint
With no shortage of potential benefits, businesses should consider embracing the possibilities of digital workflow automation. You can use a platform like StartingPoint to begin automating your workflows and taking your business to the next level. The right workflow automation platform can transform your business operations and elevate service delivery for customers. Let's consider what digital workflow automation is and how it works.
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Jun 20, 2023
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By StartingPoint
In this article, I'm going to break down the best business process automation software for you to consider. I've found that automation can significantly increase productivity and reduce errors in any business process. My general rule is to identify the most time-consuming and repetitive tasks and automate them first. Why trust my opinion? I've worked with several automation software solutions and have seen firsthand the benefits they bring to businesses.
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May 22, 2023
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By StartingPoint
From supporting data-driven decision-making to improving employee satisfaction, business workflow automation can play an important role in facilitating digital transformation across any organization. With the right tools in place, you can radically enhance team productivity and leverage business workflow automation to elevate customer experiences.
May 16, 2023
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By StartingPoint
When it comes to email automation workflow tools, finding the right solution is critical to creating effective campaigns that fire on all cylinders. If you want to harness the full potential of email to increase customer engagement and streamline workflows, you need the best tools available at your fingertips to spearhead campaigns and take your workflows to new heights.
Nov 1, 2021
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By StartingPoint
StartingPoint is a workflow management and customer operations platform for consultants and agencies helping these companies easily manage clients, customers, and visibility.
Jun 18, 2021
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By StartingPoint
In this video, we show you how to create inquiry templates to have an easy way for your Team Members to send inquiries to your customers within StartingPoint for your team members. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.
Jun 18, 2021
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By StartingPoint
In this video, we show you how to create response templates to have an easy way to answer customer questions and inquiries quickly within StartingPoint for your team members. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.
Jun 18, 2021
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By StartingPoint
In this video, we show you how to update your notification templates to have an easy way to notify your customers or team members within StartingPoint. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.
Jun 17, 2021
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By StartingPoint
In this video, we show you how to create checklist templates for team members to remember their day to day tasks within StartingPoint for your team members. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.
Jun 17, 2021
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By StartingPoint
In this video, we show you how to create an on-boarding or checklist template to have an easy way to complete tasks within StartingPoint for your customers. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.
Jun 17, 2021
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By StartingPoint
In this video, we show you how to create project templates to have an easy way to initiate projects within StartingPoint for your team members. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.
Mar 2, 2021
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By StartingPoint
Shared services teams are often challenged with supporting many individuals within a company. Less resources, e-mail, shared inboxes, and disconnected systems are all issues these teams face. How can this be solved to make work more efficient, save time, and save money? StartingPoint is a simple SaaS customer operations and experience platform that helps organizations manage on-boarding, project management, service and helpdesk support, and task and team management in one unified solution. StartingPoint can be deployed and customized within one hour and no actions take more than 5 clicks.
Feb 18, 2021
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By StartingPoint
Customer service is a regular challenge for service-based companies. Customers ask "What is the status of my request".."Did you receive my question?" .. "What is the status of my project?"... "Did you get the file I sent to you?"...All of these can lead to confusion. Service-based teams are also using a lot of different tools to support a customer and none of the tools talk together. These challenges lead to wasted time and money. How can service-based companies solve this problem?
Jan 6, 2021
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By StartingPoint
Tonya McKenzie shares her testimonial of utilizing StartingPoint to create efficiency within her business to drive higher customer satisfaction and a better customer experience through improved communication.
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StartingPoint is a SaaS customer operations and experience platform for service-based companies, firms, and teams to simplify customer on-boarding, project management, helpdesk and service management, team management, and communication. StartingPoint can be deployed and customized in one hour, no actions take more than 5 clicks, and is simplified for non-technical business leaders and teams.
StartingPoint eliminates the need for professional services companies and teams to use multiple SaaS solutions that complicate the customer experience. StartingPoint's simple platform increases the satisfaction, retention, and service delivery for your customers in one hour.
Simplify Your Customer Experience and Operations:
- Client-Labeled Interface: Have the ability to maintain your logo, brand, and simplify engagement with a single portal for all customers.
- Service Management: Drive streamlined communication for your customers and clients in one portal for all employees to assist.
- File Storage: Securely allow customers to upload, retain, and file documents to be shared between your customer and your team.
- Team Management: Add team members to the platform to be focused on providing amazing support.
- Workflow Automation: Create efficient workflow within your company to ensure your customer needs are met.
- Custom FAQs: Develop FAQs that can be retrievable by your customers to provide self-service.
Solving The Disconnected Customer Experience.