Collaboration | Teamwork | Project Management



New USTelephony24 App - From Bitrix24 Gold Partner Kala Group Technologies LLC

Meet new US Telephony24 app from our Gold partner Kala Group Technologies LLC. US Telephony24 is a Voice over Internet Protocol (VoIP) telephony solution built specifically for use within the Bitrix24 CRM. This solution provides a comprehensive Interactive Voice Response (IVR) with auto attendant and SMS capability, local presence, Smart Caller ID, a Robo dialer and a Predictive dialer.


Difference between CRM Vs Ticketing System

In literal terms, Customer Relationship Management (CRM) is a customer support system comprising of business functions that work towards retention of your most valued clients, and it is the customer support system that fetches the highest attention. Looking at the significance of customer support, it is quintessential to understand that the business uses the most appropriate tool to get it right.

First Steps in Bitrix24

Welcome to Bitrix24! In this video, you will learn a few basic things about the product, how it works, and what amazing things you can do with Bitrix24. Bitrix24 is an online collaboration and sales platform with over a dozen built-in tools, including CRM, Project Management, Website Builder, Telephony, Chats, Videocalls, and more. Getting started is always the most difficult part, but not with Bitrix24.

What can Sales CRM Do for Your Business?

When maximum people refer to a CRM (Customer Relationship Management), they are mainly referring to software that aids them to improve their relationship with their customers and sales prospects. In general, customer relationship management varies according to the department. Whereas sales representative might use it to manage their client’s ticket, a marketer uses it to analyze how the customer responds to online campaigns.