Teams | Collaboration | Customer Service | Project Management



Can Zendesk be used as a CRM?

Choosing the right software can be a nightmare. With so many acronyms, options, and features, making the right choice is no mean feat. You might even be left scratching your head as terms like CRM and SaaS are thrown around without any explanation. But fear not. If you’re wondering whether you can use Zendesk as a CRM, then you’ve come to the right place.


How to use CRM data to create amazing customer experiences

We’ve all heard the adage: knowledge is power. But in business, data is power and understanding your customers’ needs, preferences, and behaviour is key to both creating an amazing customer experience and ensuring business success. It’s no surprise then that Salesforce revealed 90 per cent of executives think a single source of truth about their customers would be valuable—even though only 32 per cent have this right now.


CRM Sales Tools Research 2023

CRM Sales Tools Research 2023 4 min read Bitrix24 Team September 5, 2023 Last updated: September 5, 2023 We present the findings of our CRM Sales Tools 2023 Research, which combines comprehensive market analytics with our survey focused on CRM sales tools. We surveyed 1000 Bitrix24 CRM users to gain a deeper understanding of the CRM sales tools’ role in businesses.


How CRM integrations strengthen your CRM solution

A recent MuleSoft survey found that the average business uses almost 900 different applications—but only 28 per cent of those applications are integrated. This means employees are wasting huge amounts of time switching between apps, searching for information, and entering data manually. But there’s a better way.


3 ways to integrate Salesforce and Slack

Salesforce and Slack are two of the most popular and widely used tools for sales teams today. Salesforce covers the “external” – it’s your one-stop shop for managing the sales pipeline, and working with both prospective and existing customers. Whereas Slack covers the “internal” – it’s your company’s collaboration hub, helping turn your sales team into a lean, mean, selling machine.


How to create a TV dashboard for Pipedrive

Pipedrive is a popular choice of CRM system for sales teams, especially in small to medium sized businesses. It provides an easy-to-use interface and powerful features that help teams manage sales performance, track progress and generate sales reports with ease. With Pipedrive, sales teams can create pipelines, assign tasks, set deadlines and monitor key metrics. They can also track leads, set targets, and view detailed analytics to gain valuable insights.


12 Reasons Why CRM Project Management Solutions Matter

Project planning can be a daunting task – but not if you use the right tools! In this blog, we’re sharing our top picks for the best free online project planning tools, so that you can take on your project with confidence. Whether you’re a beginner looking to get started with project management software, or an experienced professional who wants to improve your workflow, these tools will help you get ahead of the curve.