Time to unveil our biggest update of this year. We have improved the product in almost every aspect - from marketing and analytics to project management and communication. Here are the highlights of the release.

Meet new US Telephony24 app from our Gold partner Kala Group Technologies LLC. US Telephony24 is a Voice over Internet Protocol (VoIP) telephony solution built specifically for use within the Bitrix24 CRM. This solution provides a comprehensive Interactive Voice Response (IVR) with auto attendant and SMS capability, local presence, Smart Caller ID, a Robo dialer and a Predictive dialer.

In literal terms, Customer Relationship Management (CRM) is a customer support system comprising of business functions that work towards retention of your most valued clients, and it is the customer support system that fetches the highest attention. Looking at the significance of customer support, it is quintessential to understand that the business uses the most appropriate tool to get it right.

When maximum people refer to a CRM (Customer Relationship Management), they are mainly referring to software that aids them to improve their relationship with their customers and sales prospects. In general, customer relationship management varies according to the department. Whereas sales representative might use it to manage their client’s ticket, a marketer uses it to analyze how the customer responds to online campaigns.