Teams | Collaboration | Customer Service | Project Management


How to set up Intercom reports and alerts in Slack

Increasingly, Customer Support teams are expected to be more data-driven. Whether that’s using reporting tools to stay on top of their workflow, reacting fast to sudden changes, or using KPIs and benchmarks to improve performance over time. In the best Customer Service teams, KPIs and reporting are not just the responsibility of management. The entire team contributes to a culture of performance – where everyone is aware of key metrics, and how they relate to delivering first-class service.

How to create a TV dashboard for Intercom

If you use Intercom to manage your customer service function, then you know how important it is to stay on top of KPIs like First Response time and CSAT. However, because customer support is fast moving, it’s simply not enough to check your key metrics once a week, or even once a day. The best customer service teams are constantly monitoring the customer service data in order to manage their workflow, react to changes, and stay on top of their Service Level Agreements.

A Complete Guide to Wallboard Software

Wallboard software plays a crucial role for organizations who want to communicate with people in physical spaces. Wallboards allow businesses to display content dynamically on digital screens – these include corporate announcements, performance metrics and KPIs, news feeds and social media updates. This guide aims to provide a comprehensive overview of wallboard software, including its features, benefits, and how to choose the right solution for your organization.

How to set up Facebook Ads alerts, notifications & reports in Slack

If you manage a Facebook Ads account then you know how challenging it can be keeping on top of your key metrics. Not only do you need to constantly assess your campaigns for performance metrics like clicks and conversions, you also need to monitor important operational metrics like how much you’re spending. (There are real consequences to not monitoring your Facebook Ads.

7 Best Facebook Ads Reporting Tools in 2024

In the ever-evolving landscape of digital marketing, Facebook continues to be the go-to platform for advertisers aiming to reach a broad and diverse audience. In 2024, Facebook’s parent company Meta expects to generate over $75 billion in revenue from Facebook Ads alone. However, the effectiveness of your Facebook Ads strategy not only depends on the creativity and targeting of the campaigns but also on how well marketers can manage, interpret, and respond to their campaign data.

9 Best Salesforce Dashboards & Reporting Tools for 2024

In the ever-evolving world of CRM platforms, Salesforce continues to stand out due to its adaptability, scalability, and comprehensive ecosystem of apps and tools. As we move into 2024, businesses are increasingly looking for ways to unlock the full potential of their Salesforce data. This is where dashboard and reporting software comes in. There are many applications on the market that will allow you to make the most of your Salesforce data.

How to display Google Sheets data on a TV screen

If you’re a startup or growing business, then it’s highly likely you’re recording your company KPIs on a spreadsheet like Google Sheets. And if your team works together in an office, then it may have also thought about displaying your KPIs on a TV screen where the whole team can see them. Well, you’re not the only one – there’s a strong justification for making your key metrics unmissable.

The 9 Top Ecommerce Analytics Tools for 2024

Ecommerce analytics tools can provide your business many benefits. From uncovering data-driven insights that help you measure your store’s performance, to helping you monitor what’s happening in the moment so you can stay ahead of the curve. In 2021, retail ecommerce sales worldwide amounted to 4.9 trillion US dollars and e-retail revenues are projected to grow to 8.1 trillion US dollars by 2026.