Teams | Collaboration | Customer Service | Project Management

scoro

The FinOps Playbook: Closing the Gap Between Finance and Ops

Oct 6, 2026 By Sean Collins In Scoro
Revenue is up, but profits aren’t. If that sentence feels familiar, it doesn’t mean there’s a problem with the work itself. The problem usually lies with how the people running the business are working together. This shows up most clearly in a disconnect between finance and ops. Instead of working side by side, they’re solving different puzzles in different rooms. And most likely using different data sets. That gap in collaboration is how margin leaks can go unnoticed.
Read Post
scoro

How to Audit Your Tech Stack: A 5-Step Guide

Oct 6, 2026 By Team Scoro In Scoro
Most firms know they’re paying for tools they don’t fully use. What they don’t know is how to fix it. That’s why we created the Tech Stack Audit Workbook. It includes: It also generates a leadership summary that suggests next steps based on the info you enter. Best of all, the audit only takes about 90 minutes to finish. Let’s walk through it.
Read Post
scoro

What's New in September 2026: Scoro Time Mobile App for Time Tracking & ELI Improvements

Sep 30, 2026 By Sintija In Scoro
Your desktop is no longer the only place to log time – you can now do it straight from your phone with the new Scoro Time mobile app. We’ve also grown ELI’s capabilities – put ELI to work reading files, filtering list views for you, and running automations for you when certain trigger conditions are met. And that’s not it – there’s a lot more below!
Read Post
scoro

What's New in August 2026: Building Project Timelines on Quotes & Automatic Triggers for ELI

Aug 28, 2026 By Sintija In Scoro
August brings something valuable for every Scoro user – whether you manage sales pipelines, project schedules, financial accounting, or optimize your team’s operations. You can now build complete delivery schedules directly on quotes, delegate operational background tasks to ELI through triggers and actions, and bill exact target sums with partial invoicing.
Read Post
scoro

When (And How) to Make Your First Operations Hire

Aug 25, 2026 By Sean Collins In Scoro
As an owner or managing director, you often assume ops responsibilities by default. But that’s a short-term solution. One that inevitably leads to problems and burnout as the business grows. And being overwhelmed often leads to rushing your first ops hire. Then, instead of being able to fix problems, your new team member gets stuck firefighting. Hire strategically instead, with our seven-step process.
Read Post
scoro

How to Build an Ops Handbook in 9 Easy Steps

Jul 30, 2026 By Sean Collins In Scoro
You know how things work. The question is whether your team does—or whether that knowledge walks out the door the moment you do. Our research into 303 professional services firms found that only 21% have documented best practices. The other 79% are running on institutional knowledge. Which means onboarding takes longer, quality depends on who’s staffed on a project, and every departure walks out with know-how nobody wrote down. Most ops leads already know this.
Read Post

Revenue Up 2x, EBITDA Up 5x: The Operating Model Behind It with Andrew McBarnett

Jul 30, 2026 By Scoro In Scoro
Everyone wants AI to fix their messy data. Andrew McBarnett will tell you straight: it won't. In fact, it'll just help you reach the wrong conclusion faster. Andrew is Group Financial Director at Lucid Group, a PE-backed medical communications agency. He joined in 2020 for what was meant to be a four month contract. Six years later, he's still there, and the numbers tell the story: EBITDA up from £3.6m to £18.1m, revenue more than doubled, legal entities cut from 25 to 15, and a finance team that's shrunk in headcount while transaction volume has nearly doubled.
View Video
scoro

The PSA Software Buying Guide: How to Tell If You're Ready (or Not)

Jul 29, 2026 By Sean Collins In Scoro
Most professional services automation (PSA) buying guides exist to sell you a PSA. This one might actually talk you out of it. A PSA is the most powerful platform a services firm will ever buy. But it only amplifies what’s already there. If your operations and processes are a mess, a PSA won’t fix that. It’ll just help you scale the mess, faster. It’s only worth the investment once your foundation is solid.
Read Post

Copyright © 2026 OpsMatters™. All rights reserved.