Teams | Collaboration | Customer Service | Project Management

Our product is built through close teamwork and a strong focus on solving real challenges for our customers. One of the people driving this work is Rait Tuulas, our Head of Product for AI initiatives. Rait joined Scoro as a Product Manager in 2021 and now helps shape our product vision while teaching new skills to our AI-powered companion, ELI. In this Q&A, Rait shares what his days look like as Head of Product, how his role has grown, and what makes Scoro’s Product Engineering culture special.

Your approach to resource management can make or break your agency’s profitability. It requires a careful balance between agency capacity and project demands. Which isn’t always easy to achieve—but it’s essential for building a successful agency. To help you get started with agency resource management, we’ve compiled everything you need, from who’s responsible to how to build a scalable process.

Your tech stack is telling you something. Every spreadsheet, free tool, workaround, and quick integration is a clue about how your business operates. Over time, these small decisions compound. Creating a stack that’s harder to control, harder to trust, and harder to scale. Harv Nagra, Head of Brand Comms at Scoro and host of The Handbook: The Ops Podcast, tech stack chaos is rarely accidental. It’s a reflection of your operational maturity.

If you use QuickBooks, the fastest way to clean up project delivery and invoicing is to choose software that syncs with it. Tools like Scoro connect your projects and financials so you’re not duplicating data, fixing errors, or chasing invoices manually. Below, you’ll find the best project management and PSA platforms that integrate with QuickBooks. What each one offers, how the sync works, and who they’re right for. Check out the list and find your best fit.

While the year may be winding down, our team shows no signs of stopping and has been hard at work to bring you yet another feature-packed update. Discover the new time entry allocation to invoices to improve reporting around billed time, as well as many work management-related improvements to projects, tasks, and more views in Scoro.

Most agencies and consultancies hit the same wall as they grow: Projects keep selling, but profits don’t. You win work by being flexible and “tailored,” but that flexibility comes at a cost—proposals balloon, delivery gets messy, and margins quietly disappear. Suddenly, your team’s creativity is buried under admin, scope creep, and endless firefighting. That’s the pattern Brian Kessman has spent the last decade helping firms break.

Collaborate Global is a fast-growing brand experience agency with multiple offices worldwide serving global brands including Aston Martin, Audi, Hyundai, eBay, and Sky. The company was struggling with frequent visibility gaps for finance and delivery and had outgrown a toolchain of WorkflowMax, Smartsheet, Float, Xero, and spreadsheets. As the team scaled, the disconnect between siloed tools made margin control and reporting increasingly difficult and manual.

If estimates are fast to send but slow to deliver, you’re leaking margin. Bottom-up estimating fixes that. Break work into deliverables, map roles and hours, and price the real effort—then validate against actuals. Here’s how it works, how it differs from top-down estimating, and how to put it into practice in your firm.

Looking for software to handle customer relationship management (CRM) for your architecture firm You’ll find countless options—from dedicated CRM tools to complete professional services automation (PSA) platforms. We obviously think Scoro is a smart choice for many architecture firms. But we’re certainly not the only option. So we’ve compiled seven top tools for you to look at. Some are better for pipeline management. Others nail the client communication part.

Get ready to work smarter, not harder! Say goodbye to incorrect purchase order statuses thanks to our intelligent PO status automations. We’re also extending our retrospective linking functionalities to bills and purchase orders, adding new cost-based data columns to the WIP report, and making other reports and integrations even more powerful.