Teams | Collaboration | Customer Service | Project Management

Contractor time tracking records hours against work rather than against a schedule. The distinction matters beyond bookkeeping: the IRS asks whether a business controls “or has the right to control what the worker does and how the worker does his or her job,” so a system that sets a contractor’s hours is itself a factor. And the rate at which a contractor stops being cheaper than an employee is $53.01, not the $32.82 an employee earns. > This is not legal or tax advice.

Say an agent works a 9-hour shift. You pay for all 9 hours. But you can bill the client for only 7. Those 2 hours are a cost you never get back. Now picture that across every agent and every shift. That’s where BPO margin quietly leaks. Most teams don’t spot it until month-end, when the numbers don’t add up. It doesn’t have to stay hidden. With Workstatus, you can match each paid shift to the right client account as the work happens.

A GPS time clock records a location alongside each clock-in and clock-out, so a timesheet carries where the work started as well as when. It answers the attendance question for field crews that a desk time clock cannot. It does not provide continuous proof of presence: the accuracy figures in circulation measure the satellite signal rather than a phone, and a geofence confirms position at the moment of a fix rather than detecting the moment someone leaves. > This is not legal advice.

Agency time tracking exists to answer one question: did the fee cover the work. A $12,000 monthly retainer at a $120 target rate funds 100 hours. Deliver 128 and the effective rate drops to $93.75, with 28 hours of over-servicing worth $3,360. Hours by client, by role and by activity are what turn a retainer into a margin number.

See how remote time tracking sharpens estimates, capacity planning, and staffing decisions.