Refresh 2026 recap: Shifting from tickets to prevention with AI
Freshworks introduces the AI maturity curve for IT service operations and illustrates how companies are advancing value with AI.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Building the Future of AI Agents | Keynote, Slack Dev Day 2026
The AI race has already moved past "who has the best model." The real question is where agents live — and whether people actually use them. Learn the craft principles that separate adopted agents from abandoned ones and why Slack is where the future is being built.
Preserving Retro ROM Hack Showcases With a Twitter Downloader
Retro ROM hack makers drop jaw-dropping showcase clips on X, then pull the posts down once a build changes. A Twitter Downloader keeps those moments reachable. The hack corner of online games runs on momentum. A new patch demo trends for a day, collects replies, and quietly vanishes when the creator reworks the project or deactivates. That fragility is the whole problem. You watch a clever Mario or Zelda overhaul, plan to study the level design later, and the link is dead by the weekend.
The future of agency operations isn't about AI. It's about control.
I spent a day in New York with agency leaders, operators, and industry experts at OPERATE'26, Teamwork.com's inaugural Agency Leaders Summit. The conversations covered scaling, profitability, AI, talent, and leadership. But the strongest takeaway wasn't fear about the future. It was optimism. Here's what the day kept coming back to.
Stop Updating Your Slides by Hand: How to Auto-Update Google Slides with an MCP Server
Picture this: it's Monday morning, town hall is at 2 pm, and someone has sent the usual calendar reminder: "Don't forget to update the weekly support deck!" You open the slide, look at last week's numbers still sitting there, and start the ritual. Open Zendesk. Find the right report. Check the date filter. Copy the number. Switch to Slides. Find the right text box. Paste. Repeat fifteen times. Silently wish you were somewhere else. You tried delegating it to an intern once.
AI and Productivity: How to Navigate AI's "Jagged Frontier"
AI does some tasks better than others. An AI adoption audit can help you measure AI and productivity along this "jagged frontier.”
AI, Information Management & Microsoft Collaboration: Exclusive interview of Joakim Nordström
During Global conference M-Files IMPACT 2025, Joakim Nordström shares insights on the evolving role of information management, digital transformation, and the value of close collaboration between Microsoft and M-Files. Learn how organizations can improve productivity, strengthen governance, and unlock greater value from their information with AI-powered document management and knowledge work automation. Key topics.
Adoption vs. Absorption: What AI Dashboards Aren't Telling Your Board
AI vendor dashboards report rising adoption while ROI stays flat. Find out why they mislead executives, and which metrics actually predict AI ROI.
Zero to hero: Building Rovo Agents
Building high-impact AI agents is a skill any team can master – no coding required. In this session, we break down the exact steps for creating effective AI agents that transform everyday workflows, from identifying the right automation opportunities to designing seamless user experiences. Join Shihab Hamid (Head of Product, Atlassian) and Sushant Koshy (Senior Product Manager, Atlassian) as they share industry best practices for Rovo Studio.
Canvas 26: How AI Is Reshaping the Role of Design
Miro's Head of Design for AI hosts a fireside chat with three design leaders — Cat Drew (Chief Design Officer, UK Design Council), Anna (Head of Product Design & Research, Kingfisher), and Peekay Alpundrick (Experience Design Director, VML / WPP) — on what AI is really doing to design teams. They cover the speed trap nobody talks about, the "tyranny of text" pulling teams away from visual thinking, why collaboration has to become more intentional, and whether the double diamond is still fit for purpose. They close with bold predictions — including tokens becoming the new currency of design work, and a stark warning.