Teams | Collaboration | Customer Service | Project Management



How e-commerce brands use conversational AI to reduce customer effort

The e-commerce market has exploded over the past few years and is continuing to grow at an accelerated rate. By 2023, online retail sales are anticipated to reach.17 trillion. With more people doing their shopping online than ever before, e-commerce CX has become a priority for many businesses. With a highly competitive landscape of as many as 12 million e-commerce companies, delivering easy and convenient customer experiences is more than a differentiator—it is a necessity for brand success.


This Season, AI is in Vogue: Conversational AI For Retail and eCommerce CX

Back-to-school, Christmas, or simply refreshing one’s home decor for the changing season. Whatever the occasion, the holiday shopping season is fast-approaching, and for some, already underway. Yet, this season is a bit different from those of the past. For one, consumer habits have evolved since the pandemic- nearly 40% have switched brands or retailers during the pandemic, and more than 80% have new shopping behaviors, such as adopting “buy online and pickup in-store” services.

The All-New Report Builder Experience in Freshworks Analytics

Say hello to a more delightful analytics experience. Here’s the host of new feature enhancements that await you: With Analytics, you can deep dive into your data and obtain insights, specific to your business. Analytics is a platform built for everyone - you decide which metrics you want to track, how you want to see them and you can do it without having to write even a single line of code.

AI for CX 101: Conversational AI Metrics that Matter

Metrics are critical in order to gauge the performance of both support teams and the technology solutions behind them in any project. In our customer case studies, we frequently talk about milestones such as our customers reaching deflection rates of X%, yet what do these terms really mean? As you progress with your conversational AI journey, which key customer experience metrics can you see improve with AI?

Ai-Powered Time Tracking Solution For Manufacturing Workforce | Workstatus

When running an organization that relies on dozens of human workers, it can be hard to ensure your team members are doing the job with complete efficiency. While it seems easy to manage huge workers but it is much harder. Industries like manufacturing have their own set of challenges when it comes to ensuring their manufacturer are working at maximum productivity. For such challenges, a great solution is Hubstaff, one of the best workforce management software for manufacturing firms.

AI for CX 101: Deploy an AI Solution with Confidence

As part of our new ‘AI for CX 101’ series, we will cover what to expect when you deploy an AI solution, including how to get started on your AI digital transformation journey. Whether you’re early on in the consideration phase or deep into the process, we’re here to provide you with insights and best practices to ensure you are well-equipped to proceed with confidence.