Teams | Collaboration | Customer Service | Project Management



How the C-suite can navigate the intersection of AI, crypto, cloud and more

If the recent hype around ChatGPT is anything to go by, the world seems to be reaching an inflection point in artificial intelligence (AI) and associated tools. (GPT stands for Generative Pre-trained Transformer, a large language model for generating text using deep learning.)


Sh*t happens! Use the 5 Whys analysis to make sure it happens less often

Listen, nobody's perfect. Sometimes mistakes are made. Goals go unreached. Big swings turn into big duds. It's painful. And it can be especially painful when it happens to your team. As a leader, it's important to know how can you help your people recover, regroup, and refocus. That's where the 5 Whys root-cause analysis exercise can save the day. Think about it this way: Most things, from nuclear fission to your underperforming ad campaign, happen as the result of cause-and-effect relationships.


9 Ideas to Use ChatGPT for IT Support

ChatGPT is the newest social media sensation. According to Open AI’s President Greg Brockman, more than a million people signed up to try the chatbot in just five days of its launch. From writing codes and college essays to explaining scientific concepts, people seem to be putting it to the test – and we aren’t the exception. Designed to assist customer support teams, the chatbot has the potential to be a valuable tool for help desk agents.


The Top 6 Trends CX Leaders Need to Pay Attention to in 2023

Brands face unique challenges heading into 2023 as they balance the variety of changes the last few years have brought on—a looming recession, staffing shortages across all industries, and significant shifts in consumer behavior and expectations brought on by the pandemic. The only certainty is that the quality of customer experience (CX) is more important than ever. There’s a good reason why you should be ranking CX high in your priorities for the coming year.

Sponsored Post

What's Using Your Bandwidth? Here's a Monitoring Tool

Bandwidth monitoring provides IT administrators with the assurance that the network has sufficient capacity to run business-critical applications. In addition, network ops team have end-to-end visibility to identify network hogs that cause the congestion. Typically, when a single component overloads in any network, it can bring the entire operation to its knees and impact the employee digital experience. For example, even if you may have a dedicated service plan from your ISP, employees will end up complaining about issues like large file transfer time and slower applications.