Teams | Collaboration | Customer Service | Project Management



7 ways CX leaders can close the AI trust gap with customers

Few can deny the potential of AI to improve customer experience, but many remain hesitant to trust it. That’s why building customer confidence in AI remains one of the biggest challenges facing CX leaders today. The reasons are understandable: AI is powerful, very technical and can be difficult to understand. The name alone can spark fears of human obsolescence – or getting trapped in an endless loop with a chatbot that can’t help.


Charting the future with AI: Simpplr's vision and the integration of

At Simpplr, our guiding vision is to deliver a seamless and personalized work journey for every employee, no matter where or how they work. This North Star is the driving force behind our commitment to constantly innovate, improve and expand our portfolio of industry-leading workplace technology solutions. A testament to this commitment is our recent acquisition of, an advanced AI-powered virtual employee assistant.

A new day for work, powered by AI

Say hello to the future of work, one where the magic of generative AI reimagines how we humans get things done. From helping you focus on what to do next, creating smarter workflows with automation, and instantly summarizing channels and threads, AI in Slack moves work forward faster and drives productivity in a whole new way. That's work in Slack, your intelligent productivity platform.

Applied artificial intelligence: What to know when using AI in communications strategy

If you’re an internal communicator experimenting with generative AI (like ChatGPT and others), you’re not only an early adopter but are also likely taking a lot of questions from your team about applied artificial intelligence (AI) in the context of communications strategy.

The Future of Service Desk Interactions with Generative AI

Missed the live session? Don't worry! You can now catch the replay of our webinar, where we explore the immense potential of Generative AI in transforming Service Desk Interactions. In this recorded session, we dive deep into the world of Generative AI and its profound impact on IT Service Desk operations. Discover how Generative AI is revolutionizing employee support, streamlining processes, and enhancing user experiences.

Democratizing Creativity through AI with Matthew Hutson l Conversations with Zendesk Podcast

On this episode, we’re joined by Matthew Hutson, Contributing Writer at The New Yorker. Matthew has been writing in the AI space for quite some time and shares many important insights about creativity and the role of AI in a number of fields.