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Technology

6 Trello Security Features That Safeguard The Enterprise Cloud

Businesses are investing heavily in cloud technology as work models shift to remote and hybrid. In a 2021 Flexera survey, 37% of enterprises reported an annual cloud spend of over $12 million. Workers depend on cloud apps to collaborate and produce their best work, but worries remain around company data security in the cloud. A report by (ISC)² and Cybersecurity Insiders found that 96% of organizations feel moderate to extreme cloud security concerns.

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Better Together: Combine Real User Monitoring with Synthetics

Synthetic Transaction Monitoring (STM) and Real-User Monitoring (RUM) are two different approaches for monitoring end-user experiences with SaaS, Desktop, and networked applications. But in today's digital world, response time, availability, and work-from-anywhere initiatives are becoming closely aligned. Employees need the flexibility to collaborate from any location without disruption. Organizations must look towards a holistic monitoring strategy to make this feasible every day.

AI Powered Attorney Time Tracking Software

There are many #timetracking applications out there, but when it comes to working with lawyers, most are ineffective because they just don’t have the features that make time and billing management simple and efficient. That’s why #Workstatus is different. This #timetrackingtool is built specifically with law firms in mind. And since it’s online, any lawyer or staff member can easily use it from any computer or smartphone.

How do I calculate my salary per hour?

Have you been wondering “how do I calculate my salary per hour?” You know how much you make each year, but do you know how much you make each hour? There are two types of employees — hourly employees and salaried employees (who sometimes have PTO), and only one of them knows how much their employers are paying for them each hour of their time. But salaried employees can also have this information just by doing some simple calculations.

Forging Connections in the Cloud: How SaaS Companies Can Leverage AI to Deliver a Superb Customer Experience

It is a digital world indeed, and one in which software, in its various forms, stands as a vital component of daily life. Also known as “on-demand” software, Software as a Service (SaaS) refers to a licensing and delivery model whereby software is licensed on a subscription basis and hosted centrally. A SaaS cloud-based service is accessible through an internet browser, rather than users needing to download and install software on a PC or business network.

How Ticket Triage AI Can Revolutionize Customer Service

Customer support tickets come in various shapes and forms, and from multiple channels – webforms, email, messaging and live chat. When a ticket enters a support team’s inbox, many companies triage it, tagging it based on the topic or urgency, and route it to the appropriate agent or team. This process helps streamline workflows, ensuring the right eyes are on the right ticket, and issues are resolved as quickly and accurately as possible.

Radisson Customer Service & Digital Transformation Advice | Sr. Strategist, Alexandra Rodrigues

Alexandra da Silva Rodrigues leads the digital transformation journey for contact centers at the Radisson Hotel Group. Join Alexandra and Netomi to learn about how Radisson strikes the balance between emotional intelligence & artificial intelligence. The conversation also covers: Netomi helps companies deliver higher quality customer experiences at scale with AI.