What's New in OneDesk - August 2026
The latest release of OneDesk is now live! This release brings some big new features as well as some frequently requested enhancements.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
The latest News and Information on Project Management, Methodologies, Productivity and Tools.
Project Handover Checklist: How to Transfer Projects Without Losing Context
Every workplace has a story like this: a freelancer disappears mid-contract, an employee quits without much notice, or someone just goes on leave for two weeks, and by the time they’re back, nobody remembers what half the files mean. Projects rarely fail because of bad ideas or sloppy execution. They fail because the knowledge was sitting in one person’s head, and that person walked out the door with it.
Simplified time logging is here: fewer fields, more accurate time entries
You can now choose a simpler time logging interface for your team, so people log more time and log it more accurately. Admins decide which fields their team fills in and which get calculated automatically. Less friction on the timesheet means better data feeding your budgets, margins and forecasts. Anyone who's chased a team for missing time entries knows the real problem. It's rarely that people don't want to log their hours.
What's new in Teamwork.com | Summer 2026
Summer delivered. A completely refreshed Task Details, a rebuilt Budgets page, formula-driven Custom Items, a customizable Home dashboards page and deeper financial reporting all shipped this season, alongside a long run of automation, integration and quality-of-life upgrades. Read on for what landed. And one thing you can try early.
Unlocking the ROI of AI workflows
Efficiency only matters if you can prove it. Discover how leading teams are quantifying AI-powered workflows — from expanding capacity to driving measurable business outcomes.
New reporting columns give you a clearer view of project profitability
We've added a batch of new columns to custom reports and the profitability report, so you can see revenue, cost targets and effective rates without exporting data or building formulas yourself. If you run delivery or finance for a services team, these are the numbers you check most, now sitting right where you report. This is part of our ongoing work on financial reporting. Less digging, more answers you can trust.
Nifty: AI Workflow Builder
Describe the work you manage and Nifty builds the project around it: the statuses, the lists, and custom fields already set to the right type. In this video we build a real project from a single sentence, walk through the preview, and change everything before creating it. What's covered Why it is useful Setting up a project usually means renaming columns, adding lists, creating the fields you need, then remembering the one you forgot. This does that part for you, and nothing is committed until you press Create Project. Everything stays editable afterwards.
When everyone has an agent, alignment becomes the bottleneck
Something changed over the last year that most teams have not fully adjusted to yet. A year ago, one person on the team was often “the one using AI.” Today, almost everyone is. Designers have assistants. Engineers use Claude, Cursor, or both. Product teams run research through ChatGPT or Gemini. Marketing teams use AI to draft campaigns, and support teams use it to summarize issues and prepare responses. Individually, people are producing more than they were a year ago.
How AI Teammates gave Ideal Security hours back in operations
Learn how Ideal Security built an AI Teammate to update shipment tracking files, turning 90 minutes of weekly manual work into zero. More from Asana.
How to Build an Ops Handbook in 9 Easy Steps
You know how things work. The question is whether your team does—or whether that knowledge walks out the door the moment you do. Our research into 303 professional services firms found that only 21% have documented best practices. The other 79% are running on institutional knowledge. Which means onboarding takes longer, quality depends on who’s staffed on a project, and every departure walks out with know-how nobody wrote down. Most ops leads already know this.