Teams | Collaboration | Customer Service | Project Management

A Project Manager is the professional responsible for planning, coordinating, and delivering a project on time, within budget, and according to the agreed scope. They oversee people, processes, timelines, and resources to ensure projects achieve their intended goals while minimizing risks and keeping stakeholders informed.

A few years back, I was managing six client accounts at once with a stack of tools that didn't talk to each other. Time tracking in one app, project tasks in another, and a spreadsheet held together by hope to figure out whether any of it was actually profitable. That setup cost us hours every week in manual reconciliation, and we still missed billing for work that fell through the cracks.

Before joining Teamwork.com, I spent years running delivery at agency firms. Back then, "PSA" meant either an overpriced system nobody wanted to use or a Frankenstein stack of spreadsheets and disconnected apps. The ticketing tool didn't talk to the billing tool. The billing tool didn't talk to the project tracker. And the project tracker was, let's be honest, a shared Google Sheet held together by hope.

AI-powered insights into how teams work, recognized by the people who use them every day.

Professional services teams are often convinced they have a "people problem" when what they really have is a visibility problem. Tasks scattered across three tools, time logged in a spreadsheet nobody checks, and deadlines that only surface when a client emails asking for an update. Before I joined Teamwork.com, I spent years managing client projects at agencies where this was just how things worked. Monday mornings started with a 45-minute standup that could have been a dashboard.

These three small but mighty updates we shipped in June are here to make working in Teamwork.com that much easier.

Every agency runs on time. Whether you bill hourly, use retainers, or run fixed-fee projects, knowing where your team's hours actually go is the difference between profitable delivery and slow-motion margin erosion. Before I joined Teamwork.com, I spent years at agencies wrestling with exactly this problem: timesheets submitted days late, hours logged to the wrong project, and month-end reviews that felt more like forensic accounting than business management.

The hidden costs of building your own employee monitoring software.

What if you could wrap up your weekly resource planning much faster and enjoy more of that well-deserved rest in the sunshine this summer? With the updates we’re releasing this July, it’s 100% possible! Use ELI’s new booking management capabilities to sort out your team’s bookings for this month and next, run instant project health audits with a single click, keep track of active time tracker straight from the project task list, and more.