OneDesk

Montreal, Canada
2010
Nov 29, 2021   |  By Victoria Louie
When bringing an entire organization onto a singular helpdesk software, it can be difficult meeting the needs of all the different departments while also creating a setup that works for everyone. Especially when departments operate mostly separately from each other, but do need to work together sometimes, it raises concerns about permissions and workflows.
Nov 25, 2021   |  By Kenneth Lim
A lot is on the linmer happiness is an effective company growth strategy that some of the biggest brands have deployed. Unfortunately, it’s also one of the biggest cruxes that have been many struggling organizations’ downfall. You think of a company like Apple, Starbucks, or Delta Airlines, and good customer service comes to mind. It’s not a coincidence that those companies are also some of the most prominent leaders in their respective industries.
Nov 23, 2021   |  By Collin Downs
In OneDesk you can trace your workflow automations through the activities application. This lets you see just what your automations are doing on a day-to-day basis, and helps you troubleshoot any issues that may arise.
Nov 12, 2021   |  By Collin Downs
OneDesk’s workflow automations are a powerful tool, allowing for deeply customizable ways to streamline your workflow. One useful process is the ability to update the lifecycle status of your tickets or tasks when subtasks within them have their lifecycle status updated.
Nov 12, 2021   |  By Collin Downs
OneDesk’s workflow automations are a powerful tool, allowing for deeply customizable ways to streamline your workflow. Another useful workflow automation is updating an item’s successors when the predecessor item’s lifecycle changes.
Nov 11, 2021   |  By Erin Richardson
The widget provides a simple, one-off integration with your website. Once integrated, you can configure the widget from your OneDesk without any additional updates to your website. The widget gives customers access to several customer applications, displayed as tabs within the widget.
Nov 5, 2021   |  By Collin Downs
Tickets can be auto-forwarded from your support email to a OneDesk ticket creation email. When this happens, a ticket is captured in OneDesk containing the subject of the email, the email’s body, and any attachments in the email. Additionally, if the requester’s email address being captured does not yet exist as a customer record in OneDesk, they will be automatically added into the database.
Nov 4, 2021   |  By Erin Richardson
Aside from the default layouts, custom views allow you to display your data in unique, dynamic ways. Custom views are available in all the main OneDesk sections: tickets, tasks, projects, timesheets, customers, users, and analytics. You can easily view what you want in the way you want. You are also able to share your favourite views with others on your team. To start creating custom views, click the My Views icon. Views consists of the following options: Layouts, Filters, and Groupings.
Nov 2, 2021   |  By Collin Downs
OneDesk includes automated email templates to assist you in communicating with your users and customers. These email templates are completely customizable – you can edit the existing templates as you see fit, or create entirely new templates to suit your needs. Automations can then be applied to utilize your templates, allowing for a streamlined communication process for your organization.
Oct 30, 2021   |  By Derek
The second October 2021 release of OneDesk went live on October 30th 2021 and included the following new features and enhancements.
Nov 22, 2021   |  By OneDesk
Projects in OneDesk can be set to be private or to be discoverable by other users in your organization. Administrator accounts can see all projects regardless of their privacy settings. Learn how to change a project's discoverability in OneDesk in this video. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
Nov 19, 2021   |  By OneDesk
Learn how to create a custom dashboard of charts in your analytics app. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
Nov 16, 2021   |  By OneDesk
Learn about Customers and Users in OneDesk and how to convert a Customer to a User. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
Nov 16, 2021   |  By OneDesk
When you choose to delete a project in OneDesk, it will be archived and scheduled for deletion after 7 days. Any time during this 7 day span, you can choose to un-delete the project. Learn how to schedule and un-schedule a project for deletion, as well as how to view archived items in OneDesk. OneDesk combines Help Desk & Project Management software into a single application.
Nov 11, 2021   |  By OneDesk
Learn how to embed and modify the customer-facing widget. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
Nov 4, 2021   |  By OneDesk
OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
Nov 3, 2021   |  By OneDesk
OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
Nov 1, 2021   |  By OneDesk
In OneDesk you can choose the interface language separately at the company, user, or customer level. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
Aug 3, 2021   |  By OneDesk
In OneDesk, you can archive tickets and tasks manually or with automation. 00:00 Archiving Manually1:48 Archiving Automatically OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
Aug 2, 2021   |  By OneDesk
OneDesk lets you create links between tickets and tasks. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Helpdesk, Project and Task Management, Product Management, Ideas Management, Release Roadmaps, etc. are all included in OneDesk.

We handle interactions between team members and with customers through email, the customer portal and other channels. In a nutshell, we provide a solution to manage products and projects, release them, support them, and gather feedback from customers.

OneDesk for Project Management provides online team collaboration and project tracking:

  • Plan your projects: Plan out the work, cost, assignments and schedule.
  • Discussions & team collaboration: Discuss tasks & issues with your team and customers.
  • Time Tracking: Capture hours worked using timesheets or work timers.
  • Track tasks and issues together: Plan and track all work together in a consolidated view.
  • Gantt Charts: Schedule your tasks and projects on a timeline.
  • Reporting: Generate and export the reports you need.

The OneDesk Helpdesk allows you to easily connect with, and support your customers. With OneDesk you can capture, respond to, and manage support tickets, ideas, service-requests and other customer interactions:

  • Help Desk: Built-in ticketing software helps you provide stellar customer service and support.
  • Customer web portal: Engage with your customers on your website and let them report issues, suggest ideas, and get answers.
  • Feedback management: Manage and analyse customer feedback to ensure nothing slips through the cracks.
  • Email integration: Capture tickets and discussions by email. Get notified of new comments or status updates.