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How the C-suite can navigate the intersection of AI, crypto, cloud and more

If the recent hype around ChatGPT is anything to go by, the world seems to be reaching an inflection point in artificial intelligence (AI) and associated tools. (GPT stands for Generative Pre-trained Transformer, a large language model for generating text using deep learning.)


9 Ideas to Use ChatGPT for IT Support

ChatGPT is the newest social media sensation. According to Open AI’s President Greg Brockman, more than a million people signed up to try the chatbot in just five days of its launch. From writing codes and college essays to explaining scientific concepts, people seem to be putting it to the test – and we aren’t the exception. Designed to assist customer support teams, the chatbot has the potential to be a valuable tool for help desk agents.


The Top 6 Trends CX Leaders Need to Pay Attention to in 2023

Brands face unique challenges heading into 2023 as they balance the variety of changes the last few years have brought on—a looming recession, staffing shortages across all industries, and significant shifts in consumer behavior and expectations brought on by the pandemic. The only certainty is that the quality of customer experience (CX) is more important than ever. There’s a good reason why you should be ranking CX high in your priorities for the coming year.


The 17 Best AI Chatbots for Business in 2023 and Beyond [Review and Key Features]

Chatbots are used by 1.4 billion people today. Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks.


The Triple Squeeze & The VoC : CX Trend Overview

High inflation, talent scarcity, and supply chain challenges are all merging together to create what we refer to as “the triple squeeze.” In short, it’s a tough market out there, and CFOs are feeling the pressure – as per Gartner, 47% find it difficult to find and hire enterprise talent, 50% still see a significant wave of workforce resignations, while 48% believe that supply chain volatility and shortages will last beyond 2022.


How To Maximize Your Zendesk Answer Bot With AI

Today we’ll be exploring Zendesk Answer Bot. Companies of all sizes are adopting AI to automate resolution of the 265 billion customer support requests made every year. A customer support chatbot serves as the first line of defense to respond to customers and help resolve a customer’s questions before looping in a human. As a result, the best chatbots can help save up to 30% of customer service costs while also improving the customer experience.


How to scale a multilingual support team with AI

Multilingual support is a must when serving an international customer base: 75 percent of consumers from 29 countries say they’re more likely to purchase from the same brand again if customer care is in their language. That’s not only important for CX in general, but especially so in times when companies are tightening their belts and focusing on customer retention over acquisition: After all, wowing your existing customer base is 5x cheaper than acquiring new customers.