Collaboration | Teamwork | Project Management



The 16 Best AI Chatbots for Business in 2022 and Beyond [Review and Key Features]

Chatbots are used by 1.4 billion people today. Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks.


How AI and Automation Can Boost a Sales Team

Two of the crucial factors in the ongoing digital transformation of the marketplace are Artificial Intelligence and Automation. The tools powered by AI and automation technology have changed the methods for enterprises to carry out their business tasks. Business leaders must adapt these technologies on an immediate basis, and the one who adapt those groundbreaking technologies will have the maximum benefits in the upcoming digital economy.


Game Day: How AI can help sports betting companies win the customer loyalty championship

Online sports gambling is a booming business. But as upstarts break into the market to try and steal market share from more established players, it’s not the platform or user interface that’s going to determine who is the winner in this multi-billion dollar market. It’s the customer experience. Can AI help sports betting companies take home the biggest payout – loyalty?


How to Maximize Your Zendesk Knowledge Base with AI (Updated August 2021)

The modern customer wants self-service. That’s why, over the past few years, we’ve seen companies build out robust Knowledge Bases (or Help Centers) on Zendesk and other leading customer experience platforms. Zendesk Knowledge Base solutions are team publishing libraries covering recurring topics and questions on products and services. Another way that companies provide self-serve support options is by launching customer service chatbots.


Why an AI chatbot should be the gatekeeper to your customer service

These are painful customer experiences we can all relate to and top indicators of poor customer service according to Zendesk’s 2021 Customer Experience Trends Report. With 75% of people willing to spend more money on a brand that provides a great customer experience, companies now know that customer loyalty depends on delivering exceptional customer service. However, brands often go about trying to improve customer experience in the wrong way, despite their best intentions.


10 Ways Customer Service Automation Works Today (Updated July 2021)

AI is transforming customer service, making it more convenient and personal by automating high-quality resolutions on consumers’ terms and empowering human agents to work smarter. The use cases for automated customer service seem endless, so we’ve pulled together the best opportunities for leveraging the power of artificial intelligence in customer service that we see today. How are our customers using automated support to rethink retail customer service?


5 Ways AI Is Changing B2B Marketing and Customer Support

Artificial Intelligence has had a massive influence on everything related to business. It’s not just the tech industry that has felt its impact, but also pretty much any other industry thanks to the versatility that is so characteristic of AI. Likewise, the B2B sector has also been affected by the spread of AI and its common usage by business owners and marketers alike.

AI Customer Service Case Study - Featuring Megabus

An interview with the customer service team at Megabus. This video will cover what they learned when incorporating Netomi's artificial intelligence to their customer support operations. Discover how the customer service team automates their most redundant support tickets at an extremely accurate rate.

Use AI in Customer Service To Transform Your Customer Experience in 2021

We often hear that Artificial Intelligence is the future. The truth is that it’s already here, and if you’re not already using AI for customer service, you’re missing out. Integrating AI into customer service can drastically improve CX. It helps identify customer pain points, automates processes, speeds up decision-making, and optimises service delivery.