Refresh 2026 recap: Shifting from tickets to prevention with AI
Freshworks introduces the AI maturity curve for IT service operations and illustrates how companies are advancing value with AI.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Building the Future of AI Agents | Keynote, Slack Dev Day 2026
The AI race has already moved past "who has the best model." The real question is where agents live — and whether people actually use them. Learn the craft principles that separate adopted agents from abandoned ones and why Slack is where the future is being built.
Stop Updating Your Slides by Hand: How to Auto-Update Google Slides with an MCP Server
Picture this: it's Monday morning, town hall is at 2 pm, and someone has sent the usual calendar reminder: "Don't forget to update the weekly support deck!" You open the slide, look at last week's numbers still sitting there, and start the ritual. Open Zendesk. Find the right report. Check the date filter. Copy the number. Switch to Slides. Find the right text box. Paste. Repeat fifteen times. Silently wish you were somewhere else. You tried delegating it to an intern once.
The future of agency operations isn't about AI. It's about control.
I spent a day in New York with agency leaders, operators, and industry experts at OPERATE'26, Teamwork.com's inaugural Agency Leaders Summit. The conversations covered scaling, profitability, AI, talent, and leadership. But the strongest takeaway wasn't fear about the future. It was optimism. Here's what the day kept coming back to.
AI and Productivity: How to Navigate AI's "Jagged Frontier"
AI does some tasks better than others. An AI adoption audit can help you measure AI and productivity along this "jagged frontier.”
Adoption vs. Absorption: What AI Dashboards Aren't Telling Your Board
AI vendor dashboards report rising adoption while ROI stays flat. Find out why they mislead executives, and which metrics actually predict AI ROI.
AI, Information Management & Microsoft Collaboration: Exclusive interview of Joakim Nordström
During Global conference M-Files IMPACT 2025, Joakim Nordström shares insights on the evolving role of information management, digital transformation, and the value of close collaboration between Microsoft and M-Files. Learn how organizations can improve productivity, strengthen governance, and unlock greater value from their information with AI-powered document management and knowledge work automation. Key topics.
Canvas 26: How AI Is Reshaping the Role of Design
Miro's Head of Design for AI hosts a fireside chat with three design leaders — Cat Drew (Chief Design Officer, UK Design Council), Anna (Head of Product Design & Research, Kingfisher), and Peekay Alpundrick (Experience Design Director, VML / WPP) — on what AI is really doing to design teams. They cover the speed trap nobody talks about, the "tyranny of text" pulling teams away from visual thinking, why collaboration has to become more intentional, and whether the double diamond is still fit for purpose. They close with bold predictions — including tokens becoming the new currency of design work, and a stark warning.
Zero to hero: Building Rovo Agents
Building high-impact AI agents is a skill any team can master – no coding required. In this session, we break down the exact steps for creating effective AI agents that transform everyday workflows, from identifying the right automation opportunities to designing seamless user experiences. Join Shihab Hamid (Head of Product, Atlassian) and Sushant Koshy (Senior Product Manager, Atlassian) as they share industry best practices for Rovo Studio.
New research shows honesty about AI use at work is backfiring
New research from Atlassian’s Teamwork Lab surfaces a tension at the heart of AI at work: adoption is nearly universal, but acceptance is lagging far behind.