Teams | Collaboration | Customer Service | Project Management

teamwork

Introducing the new AI Project Wizard: faster, smarter, and built around your feedback

Jun 3, 2026 By Jordan Wellin In Teamwork
Project setup is one of those tasks that everyone knows is important, but nobody enjoys doing. With the new version of the AI Project Wizard, your team can turn client briefs into full-fledged projects within seconds. Thanks to new improvements based on your feedback (including ready-to-use task lists and better syncing with documents), project planning will feel less like administration and more like acceleration.
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luware

Stop Making Customers Repeat Themselves: How AI Augmentation Transforms Contact Center Routing

Jun 2, 2026 By Oli Lifely In Luware
Contact centers that close the gap between what business systems know and what agents know at the moment of pickup see measurable results fast. Caroline Howick, Team Manager for Pensions at Kent County Council, reports that Luware Nimbus boosted answer rates by 44% and cut wait times to just 30 seconds after deployment. That outcome reflects what happens when routing is intelligent and agents arrive at every call already informed.
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Admin Copilot: The only proactive AI assistant built for admins | What's New

Jun 2, 2026 By Zendesk In Zendesk
Admin Copilot helps Zendesk admins proactively improve support operations with AI-powered insights, recommendations, and configuration conversations. Spot risks before they escalate, identify workflow inefficiencies, and safely make configuration changes with previews and approvals built in. Admin Copilot combines weekly performance insights with a conversational assistant to help admins continuously optimize their Zendesk setup.
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Rovo for Microsoft Teams

Jun 1, 2026 By Atlassian In Atlassian
See how Atlassian Rovo for Microsoft 365 Copilot and Teams connect people, work, and your organization’s knowledge across Jira, Confluence, SharePoint, and more—without leaving Teams. In this quick demo, we’ll show how you can search across tools, take action on work, and get the right context at the right time. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.
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atlassian

Stop counting who uses AI. Start finding who's transforming with it.

Jun 1, 2026 By Alicia Lenart In Atlassian
Over the last two years, every people leader I know has been chasing the same number: what percent of our employees are using AI? It’s the wrong metric. At Atlassian, we learned this through firsthand experience. We’ve gone through three evolutions of how we measure employee AI adoption, and each time we changed the metrics we learned something telling about what the old numbers were hiding. Those shifts have changed how we hire, develop, and bet on talent.
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atlassian

How We Cut up to 80% of Engineering "Chores" Using AI Agents in Jira

Jun 1, 2026 By Arnaud Moret In Atlassian
Our Jira engineering team was spending more time than we’d like focused on KTLO (keeping the lights on) tasks – the small, but important maintenance tasks nobody wants to spend time on. This includes work like cleaning up old feature flags, chasing flaky tests, fixing identified vulnerabilities, addressing accessibility issues, and chipping away at a long tail of bugs.
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