Online stores have become the latest buzzword, especially after the COVID-19 pandemic. Today, we see many online stores across the web, which has led to an alarming rate of cyber-attacks. According to a recent report, most of the grievances received in 2022 were personal data breaches, phishing, and non-payment/non-delivery. This statistic shows the importance of eCommerce security and privacy in modern-day businesses. Hence, it becomes crucial for modern-day entrepreneurs to protect their online stores.

Ecommerce analytics tools can provide your business many benefits. From uncovering data-driven insights that help you measure your store’s performance, to helping you monitor what’s happening in the moment so you can stay ahead of the curve. In 2021, retail ecommerce sales worldwide amounted to 4.9 trillion US dollars and e-retail revenues are projected to grow to 8.1 trillion US dollars by 2026.

The COVID-19 crisis has pushed us all out of our comfort zones – both merchants and consumers. What might have evolved over a decade happened within eight weeks in 2020, when retailers quickly launched e-commerce websites and figured their way through digital payment, order fulfillment, and warehouse management processes. Consumers got equally adventurous too.

Imagine you’re at a bookstore and trying to find a book by your favorite author. If you can’t find it, you would start thinking, is it out of stock? Or is it located somewhere else? You wouldn’t want to go write an email or make a phone call and wait endlessly for a response as it is a very simple, basic question. You might lose interest in the purchase and discard the process. This is what happens when customers don’t get quick responses in eCommerce stores.

With changing consumer preferences and the new cutting-edge technology, the eCommerce landscape is constantly shaping itself. As we delve into 2023, many eCommerce trends have already changed how businesses operated and customers engaged with eCommerce platforms. From shopping personalization to voice commerce and drone delivery, the eCommerce industry is evolving amazingly.