|
By Tom Randle
There are few things more frustrating for RevOps and sales leaders than poor-quality CRM data and deals that haven’t been updated properly. What makes it especially annoying is that it’s not a problem you can fix once. It needs active maintenance. Without it, standards slip. There’s an entropy to it. It’s also extremely common. We’ve had it in our own small sales team. There are countless Reddit threads on the subject.
|
By Ben Rees
Most sales leaders I've spoken to manage their teams on a one-week lag. The Monday meeting reviews last Friday's numbers. The pipeline review on Thursday looks at data that was entered into the CRM sometime earlier in the week, by reps who were also trying to hit their calls target at the time. By the time a problem becomes visible, it is already several days old. This is not a people problem. It is an infrastructure problem.
|
By Sam Gane
When a senior executive asks for an ROI number, they don't always understand the complexity behind it. They just want the answer. For Eduardo Umaña, Business Operations Manager at TechChoice, getting to that answer used to mean hours of work stitching together data from different tools. Geckoboard changed that.
|
By Ben Rees
In 2024, MIT's Centre for Information Systems Research surveyed 259 companies, each averaging $10 billion in revenue, and asked a simple question: does being a real-time business actually matter? The answer: yes, 62% higher revenue growth and 97% higher profit margins for top-quartile companies. They were also 20% better at innovation and 22% better at operational efficiency.
|
By Sam Gane
A data-driven performance culture. It’s something that leaders strive for but often don’t realise can be created just by sharing data openly with everyone. “Data-driven culture” is a phrase that's been around long enough to feel like a cliché, but the underlying problem of a team without one hasn't gone away. It’s one of the first things that comes up in new customer conversations at Geckoboard.
|
By Ben Rees
Ask any sales leader whether marketing leads are any good (and I’ve had a lot of those conversations), then ask marketing whether sales follows up quickly enough. You will get two very different answers - and both teams will be right. According to HubSpot's 2024 State of Sales Report, sales professionals at aligned companies are 103% more likely to beat their goals than those at misaligned ones. Yet only 30% of sales professionals say their teams are strongly aligned.
|
By Sam Gane
At a startup, performance moves quickly, but many teams still struggle to see what’s really driving performance across marketing and sales, which leads to slower decisions and missed opportunities. That’s the challenge Christopher Ford is solving at HappyDoc. As Director of Growth, he’s responsible for generating demand, converting opportunities, and giving leadership a clear view of how the business is performing. HappyDoc builds AI software for veterinary clinics.
|
By Sam Gane
When building a TV dashboard, it’s tempting to focus on making something eye-catching. Getting people to look at it feels like half the battle. But if a dashboard is noisy or hard to read, people might glance once and then ignore it. On a TV screen, clarity matters more than novelty. A TV dashboard isn’t something people interact with. It’s something they glance at. Often from across a room, in passing, while doing something else. That changes the job of the dashboard.
|
By Ian Wright
I love data visualization and have spent a lot of time looking at charts across different vendors, BI tools, and libraries. One thing that keeps coming up for me is how animations are handled. There’s a wide range of approaches. Some charts don’t animate at all, some do it poorly, and a few get it right. The difference isn’t just aesthetic. It has a direct impact on how easy it is to understand what’s happening in the data.
|
By Sam Gane
This may be a popular, or an unpopular opinion. I wouldn’t know as I’ve never shared it in my near 7 years at Geckoboard. But I think light themed dashboards are a bit rubbish. It might just be one of those things where you’re a light theme person, or a dark theme person. Strangely though, I have my phone in dark mode and Mac in light… So why do I have such an aversion to a light themed dashboard?
|
By Geckoboard
Investors who don't know what's happening become frustrated investors. Christopher Ford, Director of Growth at HappyDoc, explains how Geckoboard eliminates confusion, keeps stakeholders aligned ahead of high-stakes meetings, and enables confident, data-backed decisions.
|
By Geckoboard
Eduardo Umaña, Business Operations Manager at TechChoice, shares how Geckoboard's sales leaderboards give reps instant visibility on quota attainment, progress toward President's Club, and how they stack up against their peers, all in one place and right where they work in Monday.com. If your sales team is flying blind on their own numbers, this one's worth a watch.
|
By Geckoboard
Eduardo Umaña, Business Operations Manager at TechChoice, explains how Geckoboard transformed the way his team tracks sales performance, proves ROI to technology providers, and gives every stakeholder from executives to sales reps the visibility they need to make decisions. Before Geckoboard, pulling together ROI calculations across HubSpot and other data sources was a painful manual process. Now, TechChoice's MDF ROI dashboards, sales leaderboards, and performance reports are all in one place and shareable in seconds.
|
By Geckoboard
Learn how to create custom dashboard templates in Geckoboard for quickly deploying consistent dashboards across your sales or customer support operation. In this quick example, we'll show how to turn a sales rep performance dashboard into a template, which can then be quickly customized for different sales reps.
|
By Geckoboard
In this session from the Geckoboard Breakfast event, Lumi Fagbure, Founder of advoCX and former Zendesk Professional Services consultant, shares a practical and very real world look at how AI is reshaping reporting for support teams. Lumi explains why traditional volume reporting is no longer enough and how teams can use AI driven signals to understand what customers want, where processes fall down, and how well automation is working.
|
By Geckoboard
A quick look at the ideas and conversations that shaped our first Geckoboard Breakfast event in London. In this highlights reel you’ll hear customers and partners talk about fast growing data sets, how AI is reshaping support, and why real time visibility still matters for every team. You’ll also see how Geckoboard customers use dashboards day to day including weekly customer facing reports and team wide SLA visibility.
|
By Geckoboard
AI is changing support faster than most teams can keep up. In this talk from our Geckoboard Breakfast event, Eric Nelson, CEO and co founder of Stylo, shares what their eighteen-month study reveals about how KPIs are shifting as AI becomes part of day to day operations. Eric covers what happens to CSAT when new models drop, why voice is rising again, and how customers are adapting their expectations. He also breaks down the practical changes teams can make right now from rebuilding knowledge bases for AI context, to tightening KPI cycles from annual plans to 60 or 90 day reviews.
|
By Geckoboard
A short fireside chat from the Geckoboard Breakfast event in London, featuring Tom Mercer from Spotler and Chris Brogan from Token. They share how real time dashboards help them stay ahead of issues, improve SLA performance, keep product and support aligned, and give customers a clearer view of what’s happening.
|
By Geckoboard
A glimpse inside our first-ever Geckoboard Breakfast: Measuring What Matters in Support, 2026. A morning of conversations, insights, and connection with leaders from across the Zendesk community. Stay tuned — we’ll be sharing talks, our customer fireside chat, and highlights from the event soon.
|
By Geckoboard
Some tickets, like GDPR data deletion requests, need extra care. In this episode of Unlocking Zendesk, Jude Kriwald shows how to use a trigger that adds an automatic internal note — giving agents clear instructions inside Zendesk so nothing important gets missed. This simple workflow keeps everyone aligned and reduces errors without ever leaving the workspace. Automatically add internal notes with key steps or reminders Use tags to ensure the trigger only runs once Keep agents consistent when handling sensitive requests Build better reporting in Explore using these tags.
- June 2026 (3)
- May 2026 (6)
- April 2026 (1)
- March 2026 (3)
- February 2026 (6)
- January 2026 (5)
- December 2025 (6)
- November 2025 (1)
- October 2025 (1)
- September 2025 (9)
- August 2025 (6)
- July 2025 (5)
- June 2025 (2)
- May 2025 (1)
- April 2025 (1)
- March 2025 (2)
- February 2025 (1)
- January 2025 (2)
- November 2024 (2)
- October 2024 (12)
- September 2024 (8)
- August 2024 (4)
- June 2024 (2)
- May 2024 (2)
- April 2024 (4)
- March 2024 (14)
- February 2024 (8)
- January 2024 (16)
- December 2023 (1)
- November 2023 (2)
- October 2023 (9)
- September 2023 (2)
- August 2023 (4)
- July 2023 (3)
- June 2023 (3)
- May 2023 (6)
- April 2023 (4)
- March 2023 (7)
- February 2023 (2)
- January 2023 (4)
- December 2022 (3)
- November 2022 (5)
- October 2022 (5)
- September 2022 (4)
- August 2022 (2)
- July 2022 (5)
- June 2022 (1)
- April 2022 (2)
- March 2022 (1)
- February 2022 (4)
- January 2022 (3)
- December 2021 (3)
- November 2021 (2)
- October 2021 (4)
- September 2021 (3)
- August 2021 (2)
- July 2021 (3)
- June 2021 (3)
- May 2021 (5)
- March 2021 (8)
- February 2021 (6)
- January 2021 (6)
- December 2020 (6)
- November 2020 (3)
- October 2020 (5)
- September 2020 (9)
- August 2020 (6)
- June 2020 (1)
- May 2020 (3)
- April 2020 (1)
- February 2020 (7)
- January 2020 (3)
- October 2019 (6)
- May 2019 (2)
- March 2019 (1)
- October 2018 (3)
- August 2018 (1)
- June 2018 (4)
- May 2018 (2)
- March 2018 (3)
- February 2018 (2)
- January 2018 (1)
- August 2017 (2)
- April 2017 (1)
- September 2016 (1)
- July 2015 (1)
Achieve more together, whatever your business. A TV dashboard ensures your metrics are front of mind for everyone, focusing teams on what matters now to move the company in the right direction.
No distractions. No unnecessary complexity. No room for misinterpretation. Our visualizations are designed with one thing in mind: to make your most important metrics clear and easy-to-understand. Build a TV dashboard in minutes using a drag-and-drop interface that makes setup and visualization changes so simple anyone can do it.
Bring Any Metric Into Geckoboard:
- 60+ pre-built integrations: Pull live metrics from popular business tools into Geckoboard without any technical know-how.
- Powerful Spreadsheet Integration: Effortlessly turn data tracked in a Google Sheet or Excel file into live visualizations.
- Flexible Datasets API: Visualize metrics from databases, in-house systems and third-party software.
A different KPI dashboard, for whatever you do. There’s no ‘one dashboard fits all’ with Geckoboard. Our software makes it really easy for you to tailor TV dashboards for your team.