Teams | Collaboration | Customer Service | Project Management

Ben Newell, Geckoboard's VP of Product, on why building your own dashboard with an AI agent looks fast until you need to trust the number. AI has no underlying data model, so getting a metric to come back right, and the same every time, is the hard part. Geckoboard has already done that work.

Ben Newell, Geckoboard's VP of Product, on how real-time data changes the way a team performs, and the thinking behind how Geckoboard is built.

Zendesk Explore is powerful - but it wasn't built for live visibility. Kris Parker at Tithe.ly needed data accessible on any device, easy to understand at a glance. With Geckoboard, the team had more insight in minutes than they'd previously had at all.

Every morning at Simba, the CX team opens the dashboard before anything else. Graham Paddon, Head of CX, explains how real-time workload data shapes their standup, surfaces problems early, and gives managers the insight they need to act - not just observe.

Before Geckoboard, performance data at MTD Training was hidden. Not deliberately - it just wasn't visible. COO Kelli Grinter explains how making that data transparent sparked conversations, created competition, and made work more fun. A genuine culture shift.

When your support team can't see their own performance, it's hard to improve it. Kieran Boyce, GM of Operations at Woolworths MarketPlus, explains how giving agents and leaders a live view of performance led to measurable improvements in KPI compliance, customer satisfaction, and team accountability.

Investors who don't know what's happening become frustrated investors. Christopher Ford, Director of Growth at HappyDoc, explains how Geckoboard eliminates confusion, keeps stakeholders aligned ahead of high-stakes meetings, and enables confident, data-backed decisions.

Eduardo Umaña, Business Operations Manager at TechChoice, shares how Geckoboard's sales leaderboards give reps instant visibility on quota attainment, progress toward President's Club, and how they stack up against their peers, all in one place and right where they work in Monday.com. If your sales team is flying blind on their own numbers, this one's worth a watch.

Eduardo Umaña, Business Operations Manager at TechChoice, explains how Geckoboard transformed the way his team tracks sales performance, proves ROI to technology providers, and gives every stakeholder from executives to sales reps the visibility they need to make decisions. Before Geckoboard, pulling together ROI calculations across HubSpot and other data sources was a painful manual process. Now, TechChoice's MDF ROI dashboards, sales leaderboards, and performance reports are all in one place and shareable in seconds.

Learn how to create custom dashboard templates in Geckoboard for quickly deploying consistent dashboards across your sales or customer support operation. In this quick example, we'll show how to turn a sales rep performance dashboard into a template, which can then be quickly customized for different sales reps.