Teams | Collaboration | Customer Service | Project Management

Dale shows us, step-by-step, how you can build an Aircall dashboard using Geckoboard. We also cover some of the ways an Aircall dashbaord can boost your Sales or Customer Service teams.

Dale covers the situations where Customer Service leaders should create a KPI dashboard for their Intercom data. We also explain, step-by-step, how you can build an Intercom dashboard using Geckoboard. Chapter titles.

Dale reviews five different KPI dashboard designs based on real businesses. Find out how you can use KPI dashboards in different situations.

In this video, Dale explores the four most common methods businesses use to create a KPI dashboard, so you can decide which approach is going to be right for you. We also cover what a KPI dashboard is, and why businesses use them.

What's the best way to manage a remote Customer Service team? Support leaders, Oliver Jackson and Tina Baljian discuss how Geckoboard has helped them manage distibuted teams, and keep everyone align around the metrics that matter – no matter where they are in the world.

Real-time data = faster reaction times in Customer Service. Customer Support leaders, Tina Baljian, Anish Sam & Oliver Jackson tell us why they use Geckoboard to monitor Customer Support KPIs in real-time.

What's the best way to motivate your Customer Service team? Support leaders, Sally Jackson, Oliver Jackson and Anish Sam discuss how visualizing KPIs can create more ownership, keep work fun, and introduce a healthy sense of competition.

Can a performance dashboard raise the profile of your Support team? Customer Service leaders, Sally Jackson, Oliver Jackson and Anish Sam tell us how Geckoboard helps colleagues better understand (and appreciate) the work Customer Service teams do.

Geckoboard makes hitting SLA (Service Level Agreement) targets much easier. With Geckoboard, you can monitor Zendesk tickets, including any SLA policies in real-time. That means you can monitor SLA performance and stay on top of tickets which are about to breach their SLA. Geckoboard is a must for anyone working in Customer Support who uses Zendesk.

Geckoboard gives you real-time Zendesk metrics, at your fingertips. That means even when it’s busy, you can respond to changes quickly and deliver the very highest standards of Customer Support.