Teams | Collaboration | Customer Service | Project Management

What's the best way to manage a remote Customer Service team? Support leaders, Oliver Jackson and Tina Baljian discuss how Geckoboard has helped them manage distibuted teams, and keep everyone align around the metrics that matter – no matter where they are in the world.

Geckoboard makes hitting SLA (Service Level Agreement) targets much easier. With Geckoboard, you can monitor Zendesk tickets, including any SLA policies in real-time. That means you can monitor SLA performance and stay on top of tickets which are about to breach their SLA. Geckoboard is a must for anyone working in Customer Support who uses Zendesk.

Geckoboard gives you real-time Zendesk metrics, at your fingertips. That means even when it’s busy, you can respond to changes quickly and deliver the very highest standards of Customer Support.

Geckoboard gives you real-time Zendesk metrics, at your fingertips. By being aware of how you are performing in the moment, your team can respond to changes quickly and deliver the very highest standard of Customer Support.

Understand the purpose of your dashboard. Who is it for and why are they using it?

Dashboard Design Tip #2 – include only the most important content. The less content you include, the easier your dashboard will be to check 'at-a-glance'. This means your dashboard will be more useful to more people.

Looking for a custom KPI dashboard or wallboard for your business? Join Sam, Geckoboard's Customer Success Manager, for a quick run through of how Geckoboard can help you streamline KPIs and other useful real-time data, and easily share it with your team.

If you need to visualize KPIs from a SQL database, then a live SQL dashboard is the perfect solution. Dale shows us how you can use Geckoboard to create a dashboard that displays database metrics, in minutes.

Need your remote teams to be more data-driven? Dale shows us how easy it is to use Geckoboard to create and schedule automated KPI reports for Slack.

Why do so many marketers map digital metrics onto a model designed for market research? In this episode of data smarties, we take a look at the history of the classic marketing funnel, and propose a better way for small businesses (who don't have the budget for brand tracking research) to create marketing funnels they can actually measure. Chapter titles