Teams | Collaboration | Customer Service | Project Management



ITSM Integration: Alignment of Services & Applications

The concept (if not yet the realization) of a single view into the enterprise has existed for some time. In the realm of ITSM, thought-leaders at AXELOS envisioned how systems across an enterprise can integrate to provide comprehensive visibility into virtually all data that touches any part of the Customer Journey.


5 Zapier Integrations you Need to Boost your Service Desk Experience in 2023

Working with different tools and applications can help us optimize each process separately. As part of our tech stack, we’re used to having a bunch of specific apps that perfectly solve one need, but if they’re in no way connected, our work becomes less and less efficient. Luckily, Zapier integrations are here to make our lives easier. Native integrations are great, but software developers can only do so many.


A+ integrations

Yext User History (Support) reveals a requester’s journey through your Yext Search experiences—up until and after case creation. Arm your agents with this data so they can provide more relevant answers. The component displays all of the actions a customer has taken in Yext search. With this visibility, your agents can both communicate more efficiently with customers as well as identify gaps in documentation that haven’t effectively answered the customer’s questions.


4 ways you can use our new Bannerbear integration to create even better dashboards

We recently shipped a new Geckoboard integration for Bannerbear. Why should you care? Because now you can generate snazzy images and graphics that display instantly on your Geckoboard dashboard. From live weather reports, to more engaging ways to visualize customer feedback, the possibilities are endless. And the best part is, you can automate the entire process, end-to-end. What is Bannerbear?


The Four Types of Integration for Software Delivery: Pros and Cons

If you’re looking to improve efficiency in your software delivery organization, a good first step is to integrate your toolchain and automate workflows. The software delivery life cycle is complex and involves many specialists who each require specialized tools. Integration allows information to flow seamlessly from tool to tool, knitting your software delivery toolchain into a single connected value stream.


Building a Slack Integration for Your SaaS Notification System

For many organizations, Slack is the software of choice for business communication. Slack’s ubiquity in modern companies makes it one of the first notification integrations a SaaS company might want to build, possibly after email and mobile push notifications. In our experience, Slack notifications are a great way to reach business users (as Slack is mostly used in a business context) with time-sensitive alerts or action items while they’re at work.


Integrations to brighten up your month

Lodago (Support) (Sell) optimizes your online appointment booking so you can save time, energy, and money. Make appointment scheduling as easy as possible so that you can boost your productivity and sales. You send interactive emails to your prospects from your CRM. The availability of your calendar is integrated inside the email. Your prospect opens your email and can choose a time slot directly inside the email, without leaving their inbox.