Teams | Collaboration | Customer Service | Project Management

December 2024

Look Back at 2024: We360.ai's Year of Innovation and Achievements

As the curtain falls on 2024, it’s time to pause, reflect, and celebrate the incredible journey we’ve had at We360.ai. This year has been filled with record-breaking achievements, groundbreaking innovations, and unforgettable moments. Let’s take you through a year that we’ll always remember!

Which Video Conferencing Software is Right for Your Business?

Choosing the best video conferencing software is a crucial choice for any business in today's digitally-first world. A dependable video conferencing solution is essential whether you're conducting virtual meetings, interviewing clients, or networking with team members worldwide. Which video conferencing tool is best for your company, given the abundance of options available?

Customer Experience Software - 5 Reasons To Use In Your Company

Are you looking to boost customer retention and reduce customer churn? The effects of having low customer lifetime value can be detrimental to a business. If you want to squeeze more value out of customers, you must find ways to increase their engagement. Customer activation is a crucial stage of the customer journey that is often overlooked. Failing to address customer activation could eventually lead to an unsustainable business.

What is Post Quantum Cryptography & Why It's Crucial for the Future

As our societies become integrated with technology, data security has been deemed to be of high importance. That is why, along with technological advances, new techniques to hack into networks and gain unauthorized access to personal data are being invented. Notably, the fastest upcoming threat that may continue chipping away at our cryptographic systems is quantum computing. That is where post-quantum cryptography, better known as PQC, comes in as a solution.

How to Calculate Employee Productivity: 5 of the Best Methods

Employee productivity is one important determinant of business success because it shows how effectively and efficiently employees contribute to the achievement of organizational objectives. Calculating productivity informs businesses about the efficiency levels of their workforce, identifies bottlenecks, and improves the overall performance of the business.

Why HRs are Switching to Automated Attendance Systems?

Recording employee attendance should not be as challenging as trying to solve a puzzle month after month, but that is precisely what convention systems put the HR teams through. That is why HR managers are smartly switching to automated attendance systems. These tools are not just unclaimed time savers; they are dramatic shifts in how companies approach workforce management. From a theoretical perspective, it is the solution for today’s workplace.

The Top Skills for Help Desk Agents

Every company relies on the help desk skills teams have to keep operations running smoothly. The ability to diagnose issues, resolve user concerns, and manage systems effectively forms the backbone of their work. However, the demands on help desk personnel extend beyond technical know-how; interpersonal skills and adaptability are just as vital.

How to Identify Mouse Jigglers Among Your Remote Team?

Employee monitoring software is essential for tracking productivity and ensuring workplace efficiency, especially with remote teams. However, some employees may use tools like mouse jigglers to trick the system into showing them as “active,” even when they are away from their workstations. These devices can undermine your efforts to maintain a productive and secure work environment but detecting and addressing their use with the right strategies can be simple.

What is the new 'hushed hybrid' trend at workplaces?

The ‘hushed hybrid’ trend is a workplace practice by which managers informally adjust or bypass official return-to-office policies to better suit the needs of their team. It generally happens when managers feel that increased remote work will result in better productivity and greater satisfaction by employees. This results in employees being allowed to work from home more often than officially permitted, causing disparities in office attendance and management of overall workplace presence.

How to Calculate Employee Productivity: 5 of the Best Methods

Employee productivity is one important determinant of business success because it shows how effectively and efficiently employees contribute to the achievement of organizational objectives. Calculating productivity informs businesses about the efficiency levels of their workforce, identifies bottlenecks, and improves the overall performance of the business.