Support teams are used to receive requests of all kinds. When building a help desk from scratch, organizations use the 5-level structure to assign tickets according to the agents’ knowledge and expertise. This is a key step in order to properly solve problems as quickly as possible, and comply with SLAs. In , you can set up your structure to manage your agents’ labor by using help desks. You can organize them by labels and sub-labels, making it easy to scale tickets, if necessary.