The year is coming to an end and it’s a good time to take a minute, reflect on what occurred during the last months, and have a look at what the future might bring to make sure we are prepared. Particularly in an innovative and fast-paced environment like IT, taking this time can be a real game-changer for ITSM professionals to ensure they are on track with new trends and industry upcomings.

For organizations looking to improve communication and collaboration between support and development teams, the InvGate Service Desk and Azure DevOps integration is the perfect fit. This integration will enable you to link DevOps Work Items to your service desk requests, streamlining your IT operations and enhancing your service delivery. Ready to see how it works? Let’s see what this integration can do and how to set it up in just a few steps!

Service desk software is one of your most important investments as a service-focused organization. To provide high quality IT support, leaning into IT Service Management (ITSM) is an essential first step. However, a solid ITSM strategy must be backed up by a robust tool. By automating operations and making communication more effective, an ITSM solution will help increase end-user engagement while also making the support agent's job easier.

The Knowledge Centered Service – also known as the Knowledge Centered Support or the KCS – is a methodology and set of practices designed to integrate knowledge creation and maintenance into the daily workflow of an organization. Through active collaboration between teams and continuous knowledge capture, it helps improve the efficiency and effectiveness of customer support and Service Management functions.

As 2023 draws to a close, we look back on a year that has not only been about growth and achievement but also about embracing change and pushing the boundaries of innovation. This year at InvGate, we witnessed a remarkable evolution in our approach to IT Service Management (ITSM) and IT Asset Management (ITAM), reflected through our flagship products, InvGate Service Desk and InvGate Insight.

It’s no news that Artificial Intelligence (AI) has transformed the ways in which we live, work, and connect. However, along this array of possibilities, it has also led to fears and concerns about its use and potential consequences. But what if we could turn these doubts into curiosity? What if, instead of viewing AI as a threat, we saw it as a powerful ally for our day to day tasks and responsibilities?

Choosing help desk software for a school is a smart yet hard thing to do. A service platform can simplify the work of any educational institution by centralizing all IT operations and requests and even providing a single point of contact with multiple areas beyond technical support. However, selecting the right IT Service Management (ITSM) tool that adapts to educational needs poses a challenge in itself since most of them are not designed with that specific consumer in mind.

If your organization already uses Jira for software development or project tracking but lacks a service desk, then this is perfect to have the best of both worlds. The InvGate Service Desk and Jira integration allows you to add a help desk to your Project Management and software development tools in just a few clicks.