Teams | Collaboration | Customer Service | Project Management



How AI and data analysis can help your business provide the personalised service customers demand

Businesses should know a lot about their customers. After all, most companies possess significant data about the people who buy their products and services. But here’s the problem: much of that data remains untapped. Not being able to harness the power of that data means companies face real danger.


How Workforce Analytics Is Lifeline For Your Business?

In today’s competitive business environment, data-driven decision-making is necessary for sustainable success. Companies are leveraging data to gain insights, improve efficiency and increase profitability. Data-driven decision-making enables businesses to understand customer needs, target the right markets, develop better products and services, and optimize operations.


Workforce Analytics: Trends, Benefits, and KPIs

Workforce analytics has been around for quite some time now, and it is still going strong today. In fact, you might be surprised to learn that workforce analytics isn’t just a method of data collection and analysis. Instead, workforce analytics can actually be described as an umbrella term encompassing several separate processes and methods of gathering data and then using it to your company’s advantage to make better decisions and gain a competitive advantage over the competition.


Sh*t happens! Use the 5 Whys analysis to make sure it happens less often

Listen, nobody's perfect. Sometimes mistakes are made. Goals go unreached. Big swings turn into big duds. It's painful. And it can be especially painful when it happens to your team. As a leader, it's important to know how can you help your people recover, regroup, and refocus. That's where the 5 Whys root-cause analysis exercise can save the day. Think about it this way: Most things, from nuclear fission to your underperforming ad campaign, happen as the result of cause-and-effect relationships.


Top 5 Common E-commerce Data Management Mistakes

81% of online shoppers look up products before purchasing. This is why it is crucial to have accurate and highly detailed product information on your eCommerce site. However, product content is just one element of eCommerce data management. It also requires the efficient collection, storage, and use of all data.