Teams | Collaboration | Customer Service | Project Management



How InvGate Uses InvGate Insight

When we originally developed our products, and as we improve them over time, we are always oriented towards solutions we want to use. And there is no better proof than showing you how effectively InvGate uses InvGate Insight to implement our IT Asset Management (ITAM). Ricardo Mariño, Internal IT at InvGate, shared with us a thorough behind-the-scenes look at how Insight plays a crucial role in our day-to-day processes and operations.

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11 best call center analytics software to assess performance

Building a successful call center requires ongoing efforts to track agent performance, improve call times, and increase customer satisfaction. If you’ve tried monitoring these metrics with spreadsheets or other manual methods, you probably found them to be inefficient at best and inaccurate at worst. With call center analytics software, you can efficiently track the metrics that matter to your team.

Boosting Customer Support & Success with Data

Join Nicole Barrish and Liam as they delve into the world of data-driven customer support in this quick YouTube Short. They discuss the vital role that data plays in optimizing the customer service experience at their companies. They uncover the process of pinpointing essential factors that shape successful customer interactions and satisfaction and how frontline employees play a critical role in fine-tuning these procedures.

HR Data Analytics | Workstatus

This video explores how Workstatus can help you implement HR data analytics in your organization. Workstatus is a powerful software solution that enables you to track employee productivity, monitor team performance, and optimize HR processes using data analytics. Key Benefits Whether you're a business owner, HR professional, or team leader, this video provides valuable insights into how Workstatus can help you leverage the power of data to drive better business outcomes.

HR Data Analytics: The Power to Revolutionize Performance Evaluation

The Human Resources (HR) department is the backbone of any company. The responsibilities of HR teams are not limited to managing employee data and ensuring compliance but also to look after the strategic decision-making process. Data analytics has made it possible for HR professionals to streamline their operations and improve the efficiency of HR processes.


3 Dashboard tips to track Google Analytics 4 (GA4) data

As you likely will have heard by now, Google's old Universal Analytics will finally stop processing data on July 1 2023, with the newer Google Analytics 4 (GA4) taking up the mantle. And although most businesses use Google Analytics, most businesses don’t have a dedicated analytics specialist.


How AI and data analysis can help your business provide the personalised service customers demand

Businesses should know a lot about their customers. After all, most companies possess significant data about the people who buy their products and services. But here’s the problem: much of that data remains untapped. Not being able to harness the power of that data means companies face real danger.


How Workforce Analytics Is Lifeline For Your Business?

In today’s competitive business environment, data-driven decision-making is necessary for sustainable success. Companies are leveraging data to gain insights, improve efficiency and increase profitability. Data-driven decision-making enables businesses to understand customer needs, target the right markets, develop better products and services, and optimize operations.