Keeping the Lights on: How the Electrical Industry Uses Workforce Analytics
An exploration of the features of workforce analytics tools and how they can boost productivity and efficiency in the electrical industry.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Analytics
Top 5 Common E-commerce Data Management Mistakes
81% of online shoppers look up products before purchasing. This is why it is crucial to have accurate and highly detailed product information on your eCommerce site. However, product content is just one element of eCommerce data management. It also requires the efficient collection, storage, and use of all data.
Workforce Analytics vs HR Analytics - What's the Difference?
Some would argue they’re the same thing, but in our view, workforce and HR analytics use different data and lead to different insights. Read this guide for an in-depth breakdown of each.
How to build a dashboard for Google Analytics 4 | GA4
Dale shows us how to build a live dashboard for Google Analytics 4. A custom GA4 dashboard makes it easy to share important Google Analytics metrics with team members – via desktop, TV dashboard, Email or Slack.
Omnichannel Analytics: the Key to Building Better Notification Experiences
Web analytics are a standard for online businesses, and product managers rely heavily on web analytics data when making product decisions. Stats like website traffic, conversions, in-app events, or unique users are frequently used as indicators of business health, because they help identify if the product is moving in the right direction or not.
How to create a Google Analytics TV dashboard for GA4
Statistically, if you own or manage a website, you’re probably using Google Analytics. For countless business owners and marketers, Google Analytics is their go-to source for website performance data. Google’s dominance in the analytics world looks set to continue, even as it currently migrates its 35 million customers onto Google Analytics 4 (otherwise known as GA4 – the new version of its product) by July 1 2023.
The All-New Report Builder Experience in Freshworks Analytics
Say hello to a more delightful analytics experience. Here’s the host of new feature enhancements that await you: With Analytics, you can deep dive into your data and obtain insights, specific to your business. Analytics is a platform built for everyone - you decide which metrics you want to track, how you want to see them and you can do it without having to write even a single line of code.
Predictive Analytics - The What, How and Why?
The Exoprise marketing team sat down with their CEO, Jason Lieblich, to discuss predictive analytics, market trends, and the technology’s usage in troubleshooting network issues.
Zendesk Sell Advanced Reporting & Analytics Demo
Take a quick look at our new advanced sales reporting and analytics capabilities available in Zendesk Sell.
3 AI analytics to add to your KPIs today
Successful companies are constantly asking questions. Customer support teams are in a tricky situation — they need to optimize costs and still provide the best agent and customer experience. Many businesses use traditional KPIs like average handle time and first call resolution as key metrics. But support leaders wonder if these metrics are really the best path to improved agent performance and increased customer satisfaction. That’s where conversation AI analytics comes in.