Teams | Collaboration | Customer Service | Project Management

Zendesk Analytics: How to Combine Multiple Attributes into a Single Reporting Field

Learn how to merge conditional ticket fields into one Explore attribute so you can report on every contact reason in a single view. Zendesk Analytics (formerly Explore) is powerful, but one area where it falls short is in handling conditional ticket fields with any ease. Many teams use these fields to capture detailed contact reasons under different parent categories.

Zendesk Analytics: Five Custom Talk Metrics That Give You the Numbers You Really Need

Go beyond Zendesk Talk’s default reporting with five custom metrics (and one essential attribute) that reveal what’s really happening on your voice channel. Zendesk Voice (previously Talk) comes with a range of built-in reports, but most teams quickly find they need more flexibility as they try to drill into what’s really going on. The default metrics are often too broad to give real insight into what is happening in any meaningful way that can be actioned.

One glance. You know exactly what needs fixing. #Shorts #SalesManagement #SalesDashboard

At a glance, you know. MTD Training's COO Kelli Grinter explains how dashboards give the sales team a live view of what's winning and what needs attention - and how a bit of personality (celebrity images, anyone?) makes performance tracking something people actually enjoy.

Why Salesforce reporting fails sales teams #Shorts #SalesManagement #SalesforceReporting

Salesforce is the source of truth for most sales teams - but its reporting isn't built for non-technical people or for display. Gianluca Sardo, President of The Glasshouse, explains why Geckoboard's simplicity is the point: live data, visible to everyone, driving motivation and sales performance.

How to Connect Business Data to ChatGPT & Claude | Geckoboard Metrics MCP

Turn ChatGPT, Claude and other AI assistants into personal data analysts with the Geckoboard Metrics MCP. In this walkthrough, Geckoboard VP of Product Ben Newell explains how the Metrics MCP gives AI tools access to accurate, real-time business metrics, and shows you how to connect your data and get started. Most AI connectors return raw records, such as individual tickets, deals or calls. The AI must then retrieve those records, define the metric and calculate the result every time. This can be slow, token-intensive and inconsistent.

He's brought it to every job for 5 years. Here's why. #Shorts #SaaS #BusinessDashboard

The strongest signal of product value is when someone brings it with them to the next job. Christopher Ford, now Director of Growth at HappyDoc, has used Geckoboard for five-plus years across multiple companies and roles. He explains why it stays in his toolkit.

Vibe-coded your own dashboard? Here's the part that breaks #Shorts #Dashboards #VibeCoding

Ben Newell, Geckoboard's VP of Product, on why building your own dashboard with an AI agent looks fast until you need to trust the number. AI has no underlying data model, so getting a metric to come back right, and the same every time, is the hard part. Geckoboard has already done that work.