Teams | Collaboration | Customer Service | Project Management

Customer Support


3 ways to integrate Salesforce and Slack

Salesforce and Slack are two of the most popular and widely used tools for sales teams today. Salesforce covers the “external” – it’s your one-stop shop for managing the sales pipeline, and working with both prospective and existing customers. Whereas Slack covers the “internal” – it’s your company’s collaboration hub, helping turn your sales team into a lean, mean, selling machine.


4 ways to generate Shopify reports in Slack

If your team uses Slack, you already know what a crucial role it plays in bringing teams together and keeping everyone on the same page – whether you're working just a few feet away from each other in the same office – or working remotely, thousands of miles apart. It’s so much more than a messaging platform. The secret to Slack’s success is just how easy it makes it for you to integrate the tools you use everyday. Whether that’s Google Sheets, Zoom or Github.


How to connect Zendesk to Slack & generate automated KPI dashboards

If you want to build a world-class Customer Service team, you need to be data-driven. Data-driven Customer Support teams have an awareness of their Key Performance Indicators (KPIs) – they understand how these important metrics behave over time. If CSAT drops, or FRT increases, they are the first to realize. They can investigate the underlying causes and respond quickly.


How to connect Freshdesk to Slack & generate KPI dashboards

Slack is an amazing tool for staying connected with your team. It allows you to easily communicate with each other, share files, and collaborate on projects. Unfortunately, if you’re a Customer Support team leader, and you want to share your Freshdesk KPIs and reports in Slack, you may have discovered this can be a manual, time-consuming process.


Top 5 Common E-commerce Data Management Mistakes

81% of online shoppers look up products before purchasing. This is why it is crucial to have accurate and highly detailed product information on your eCommerce site. However, product content is just one element of eCommerce data management. It also requires the efficient collection, storage, and use of all data.

Stop measuring your marketing funnel wrong | Data Smarties

Why do so many marketers map digital metrics onto a model designed for market research? In this episode of data smarties, we take a look at the history of the classic marketing funnel, and propose a better way for small businesses (who don't have the budget for brand tracking research) to create marketing funnels they can actually measure. Chapter titles

How to create a TV dashboard for Pipedrive

Pipedrive is a popular choice of CRM system for sales teams, especially in small to medium sized businesses. It provides an easy-to-use interface and powerful features that help teams manage sales performance, track progress and generate sales reports with ease. With Pipedrive, sales teams can create pipelines, assign tasks, set deadlines and monitor key metrics. They can also track leads, set targets, and view detailed analytics to gain valuable insights.


2023: The Year of Personalized Support

"Experience" has become the buzzword for quite some time now. We all think and talk about it, but it hardly ever changes anything. One reason for this is that the word "experience" (and Experience Management, for that matter) is a VERY broad term and can be leveraged for many different outcomes. However, we can take a narrow approach when it comes to service and support by focusing on just one aspect: personalized support.


How to make data accessible across your business

Several years ago, I took part in a two-day workshop at Google Digital Academy. The workshop was designed to show ‘how Google does things’ – from how they hire top talent, to how they support a culture of innovation. One of the topics that most resonated with my fellow attendees was the idea of “open data”. Open data is the principle that your company’s data should be made as accessible as possible to everyone who works there.