Teams | Collaboration | Customer Service | Project Management

Customer Support

Top Features to Look for in Customer Support Solutions

In the digital age, where customer expectations are higher than ever, providing exceptional customer support is not just an option; it's a necessity. As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. It's not just about solving customer issues but creating a seamless, responsive, and personalized service experience that can significantly impact your brand's reputation and your bottom line.

Achieving Client Support Excellence with TeamSupport

In the competitive landscape of today's business world, maintaining strong client relationships is more important than ever. However, achieving this can be a daunting task for any organization, given the complexity and dynamic nature of client interactions. This is where TeamSupport comes in.

How to create a TV dashboard for

For many years now, has been a much-loved task management tool. makes it easy to organize your team’s workflow, and stay on top of your deadlines. It also has some excellent dashboard tools you can use to track your teams progress and pull out different metrics and KPIs. However, if you’ve ever tried to display your dashboards on an office wallboard, you’ll know that these dashboards aren’t built with permanent TV display in mind.

5 Reasons Why Wallboards are Essential in our Contact Center

Thorsten Hinterkeuser, Head of Customer Services at rahm GmbH tells us why wallboards are so important for his contact center and how they’ve positively impacted the whole team’s performance. Thorsten made a lot of changes when he moved into his role a year and a half ago. The team was moving to Salesforce which had a ripple effect for many of the other tools they were familiar with. He also had to change their phone service provider, and as a result the wallboard tool they were using.

Your Guide to Maximizing Client Support with TeamSupport

In today's fiercely competitive business environment, the increasing emphasis on customer experience is a universal truth. This focus on customer needs makes understanding and leveraging an efficient Customer Relationship Management (CRM) tool crucial. One such tool is TeamSupport, a complete client support solution designed to facilitate effective communication and collaboration among business teams. Dashboards | Multiple Data Sources & TV Display users already have access to a fantastic dashboard tool within the product itself. However, if you want to create KPI dashboards that display data, but also real-time data from other sources such as Salesforce, Zendesk and Shopify, then you will need an additional dashboard solution. This is also the case if you want to create a TV dashboard that displays your KPIs.

How to set up reports and alerts in Slack

If your team uses both and Slack then it’s likely you’ve tried their native integration for managing activity between the two channels. But what about reporting on the overall performance of your team with data from When working on goals that extend further than individual tasks it can be helpful to have a holistic view of activity in a report.

How our TV dashboard improved team performance

Adam Martoccia, eSupport Manager at Morris-Jenkins tells us how surfacing key information from and Google Sheets on TV dashboards had a positive impact on their contact center performance. At Morris-Jenkins, they believe in empowering their people with data. Adam realized his Digital Support Team would perform better if they had visibility and awareness of their KPIs, so he started looking into TV dashboards as a potential solution.

Use AI to Improve Customer Support

Generative AI tools such as ChatGPT, have been a popular topic lately. Many businesses and clients are experimenting and exploring the use cases of how AI can be used in their industry. For instance, AI can be used for customer support by integrating it into ticketing and chat features. If you’re not already sold on the idea of using AI, let’s consider some of the uses and benefits of using AI for customer support processes.