For software companies, competition is greater than ever and customers have many options to choose from. To stand out, your business must not only meet the growing demands of customers, but also make them feel valued and understood. Personalizing your platform drives loyalty and builds strong relationships, taking your business to the next level against the competition.

If you use Zendesk, you will likely have come across Zendesk's native reporting and analytics tool, Zendesk Explore. This allows you to create custom views of the metrics in your Zendesk account. But what if you want to create reports and dashboards that visualize data from multiple Zendesk accounts? Sadly, this is not possible in Zendesk Explore. Fortunately, it is possible to visualise data from several Zendesk instances in Geckoboard.

If your business uses HubSpot for sales, alongside common marketing tools like Google Analytics and LinkedIn, you might eventually find it becomes time-consuming to keep track of all your KPIs. It’s not just that it’s time-consuming for leaders who need to monitor these performance metrics. The biggest downside is that teams and individuals stay in their silos.

Sales is a naturally competitive role that attracts people with a competitive spirit. If you run a sales team, you’ll likely find there are times when you need to inject that extra boost of competition into your team culture. A sales contest or competition is often the best way to harness your team’s enthusiasm for victory with healthy team rivalry. In this article, we’ll explore when might be a good time to run successful sales contests.

There are many situations in which you might need to monitor multiple Pipedrive accounts at the same time. For example, you might own multiple businesses with their own, seperate Pipedrive accounts. Or you might be a technical consultant who is helping multiple businesses set up and maintain their Pipedrive platform. In this situation, it’s helpful to understand how much your clients are using the platform, to understand how well they are onboarding.

We all know HubSpot has some excellent reporting features for visualizing your key sales data. But what happens when you want to create dashboards and reports that visualize data from multiple HubSpot accounts? Can you achieve this in HubSpot? Unfortunately not. But never fear, in this article we’ll explore how you can use Geckoboard to visualize metrics from several HubSpot accounts in a single dashboard.

Any sales team that uses HubSpot will know the CRM produces lots of useful metrics and KPIs. You may want to make the most out of this data by using it to power a custom KPI dashboard, in order to keep your team informed and motivated. Although it’s possible to build custom dashboards within HubSpot itself, there are many instances where you will need a third-party data visualization tool to produce your dashboard.

Understanding your customer support means understanding the metrics by which you measure success. With a proactive approach to customer support, ticketing agents can achieve resolution swiftly and effectively. This blog explores key performance indicators (KPIs) to better understand the effectiveness of your SaaS support team, and how TeamSupport can provide the tools to monitor your customer success.

HubSpot is one of the most popular CRM tools available for sales teams today. Not least, because it both simplifies and automates the sales management process, so teams can focus on what they do best – selling. In this article, we’re going to explore another way you can use HubSpot to make your team more productive – connecting HubSpot to Slack. Integrating HubSpot and Slack will enhance your team communication by allowing real-time updates and notifications directly in Slack channels.