Mar 9, 2023
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By Alicia Delgado
In today’s fast-paced and digital world, messaging has become an increasingly popular form of communication for customers. It is important for companies to adapt to their customers' preferences in order to provide the highest levels of satisfaction, gain more customers, and provide the best customer experiences. That’s why we’re excited to announce the addition of two new messaging channels to our live chat software: WhatsApp and Google Business Messages.
Jan 30, 2023
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By Alicia Delgado
A seamless customer experience is one where the customer interacts with a company in a smooth, effortless manner. The customer feels that their needs are understood, meaning the company is able to anticipate the customer's needs and proactively offer solutions. For example, a company that offers personalized product recommendations based on the customer's purchase history is demonstrating an understanding of the customer's needs.
Jan 13, 2023
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By Alicia Delgado
Understanding and measuring customer sentiment and health is a critical aspect of running a successful business. It allows you to gauge how your customers feel about your brand, products, and services, and make adjustments as needed to improve the customer experience. By regularly tracking customer health, businesses can make informed decisions that lead to increased customer satisfaction, retention, and revenue.
Dec 6, 2022
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By Zane Vanderberg
Customer support demand is always growing larger and larger. As your customers expect more and more from your business, it’s likely that your business will be hard-pressed to deliver speed and quality service that meets their expectations. When a business runs into sinking quality issues, they naturally look to expand their support team, however this isn’t always a viable solution.
Nov 23, 2022
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By Zane Vanderberg
Data security is no longer just a nice-to-have for messaging and live chat. Data breaches are becoming common, and in an environment where mindfulness about privacy is at an all-time high, businesses risk serious damage if they fail to keep up. This privacy focus also arrives at a time when customer demands for immediacy are also peaking. Live chat solutions are designed to provide fast communications, but can they also do it while securing business and customer privacy? It seems like an oxymoron.
Nov 18, 2022
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By Zane Vanderberg
Support demand is rapidly and continuously increasing and few businesses are prepared to address the rising needs of their customers. According to TeamSupport’s State of Support report for 2022, overall support demand is rising at an average rate of 11%. That means your support team is getting more emails, more requests, more everything. Chances are that your support team is already getting hammered by the sheer volume of customer issues, not to mention the potential for complexity.
Oct 27, 2022
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By Zane Vanderberg
Providing honest, good customer service is a low-bar to clear – or so it seems. A good customer service platform really just has to do one thing, put the customer first. On the outside, it looks like a simple grade-school high jump competition. The bar is low, it looks easy to jump, but once you get into all the technicalities of the Fosbury Flop, it starts to get a smidge dicey.
Oct 12, 2022
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By Zane Vanderberg
Most businesses maintain some sort of customer self-service tools, whether it’s a chatbot or guide bot framework or a collection of knowledge base articles. Chances are your business maintains some sort of a self-service option, but does your business do a good job of promoting that to your customers? Self-service provides customers the opportunity to solve a question on their own without directly involving your customer support team or help desk ticketing software.
Oct 4, 2022
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By Zane Vanderberg
A customer can expect everything from the ordinary to the seemingly impossible. But whether or not a customer is asking you to take them to the Moon or provide a simple reporting apparatus, your business needs to be able to meet their expectations in at least some manner, or risk the consequences.
Sep 8, 2022
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By Zane Vanderberg
Imagine you just bought a brand new guitar and you’re ready to shred. Your amp is on and set high, your cords are all plugged in, you’re ready to jam. You strum an E major chord only to find that it plays an F minor – not good. You just want to noodle over Baba O’Reilly but now you have to call support, explain a whole spiel, and potentially deal with long wait times and some irritating back-and-forth until you can finally realize your inner Sister Rosetta Tharpe.
Dec 14, 2022
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By TeamSupport
Learn how to use customer analytics to drive data-backed business decisions in the customer support industry.
Dec 14, 2022
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By TeamSupport
The key to lifelong customers lies within their customer experience. And there’s no better way to ensure they’re happy than to provide consistent, meaningful support. Join TeamSupport for a demo of their award-winning, easy-to-use customer support software platform that offers.
Dec 2, 2022
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By TeamSupport
See how you can overhaul your ticket routing capabilities and drive efficiency in your Support team.
Nov 18, 2022
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By TeamSupport
Watch our Insights expert Taylor Grey give a walkthrough of the Insights product
Jul 25, 2022
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By TeamSupport
See how TeamSupport's live chat product connects businesses with their customers with digital conversations that enable strong relationships and grow revenue opportunities.
Jul 12, 2022
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By TeamSupport
Watch and find out how your Customer Service team can better connect with your customers and provide improved support.
Jun 13, 2022
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By TeamSupport
Watch our short webinar, Delivering Better Care with HIPAA Compliant Chat, and quickly learn how to improve patient engagement, satisfaction, and trust with our live chat platform offering built specifically for the healthcare industry.
May 24, 2022
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By TeamSupport
Meet TeamSupport's comprehensive and modular product suite purpose-built to enable you to know, support, and grow with your customers.
Sep 3, 2018
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By TeamSupport
Customer support and software development teams often have a complex relationship. Both departments need each other in order to be successful, but often they do not have the tools or processes in place to make the most of the valuable relationship.
Sep 3, 2018
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By TeamSupport
From understanding the key differences, to learning how to make customer service a profit center and choosing the right support software to enable growth, this eBook explores the benefits of B2B customer support.
Aug 1, 2018
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By TeamSupport
Customers know when you are using a script, and they don't like it. Scripts are impersonal, irritating to customers, and demotivating to your customer support team..
Aug 1, 2018
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By TeamSupport
This eBook provides tips and best practices for ticket management in customer support.
Jul 1, 2018
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By TeamSupport
This eBook explores the importance of self-service support, why it makes for great customer service, and how to properly implement self-service options.
Jul 1, 2018
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By TeamSupport
Customers are more and more frustrated with the level of service they experience these days, due to long hold times, repeating issues multiple times to different agents, and having to contact a company over and over for the same reason.
Jun 1, 2018
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By TeamSupport
Customers actually prefer self-service, according to many studies and reports including Forrester's top trends in customer service. It provides fast answers, and eliminates the need to wait on hold when phoning support. But as with any factor of B2B customer support, there are best practices to follow in implementing self-service.
Jun 1, 2018
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By TeamSupport
This eBook explores the importance of customer support software in the business-to-business (B2B) industry and how TeamSupport's software enables success.
May 1, 2018
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By TeamSupport
Understand why customer experience is even more important in B2B, the part it plays in B2B growth, and how to improve the customer experience in this eBook from B2B customer support software leader TeamSupport.
May 1, 2018
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By TeamSupport
A unified experience is like taking the multi-channel approach and gold-plating it, so that no matter how your customers access your support (email, phone, portal, social media, etc.) they get the SAME wonderful experience. Using the right system not only accomplishes this, but also eases the burden on your support team, reducing frustration and improving morale.
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TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you can provide proactive support. Our collaborative approach to B2B customer support lets your entire team work together to solve customer issues faster and more efficiently.
Omnichannel support options let you provide support where and when your customers prefer, while maintaining all information through one central database to ensure your team has access to all data, and doesn't waste time switching between multiple systems. Native integrations, built in screen and video recording, customer distress index, and product and version tracking ensure you can provide exceptional customer support while reducing costs.
We help get the focus of customer support back where it belongs - your customers!