TeamSupport

Dallas, TX, USA
2008
Jun 21, 2022   |  By Zane Vanderberg
Human brains are wired to process images 60,000 times faster than text. The age-old adage that “a picture is worth a thousand words” is apparently severely undershooting it. Not only that, but an image has the ability to instantly traverse cultural and lingual barriers. Heard of the painting The Starry Night by Vincent van Gogh?
Jun 13, 2022   |  By Zane Vanderberg
What can be more important than patient satisfaction? Patient health naturally, but patient satisfaction isn’t all that far behind. For essentially any healthcare organization, patient satisfaction is the backbone of success, yet all too often it’s left on the backburner. There’s really only one way to improve the happiness and satisfaction of patients – a better experience. But what ultimately entails an ideal patient experience?
May 2, 2022   |  By Zane Vanderberg
What makes customer support software great? These solutions require more than just dedicated customer support teams – without the necessary features, a ticketing software solution is hampering your efforts. Ticketing software goes far beyond just addressing customer issues, it forms the backbone of customer support operations. So what must-have features make a great customer support ticketing system that ensures success with your customers?
Mar 17, 2022   |  By Zane Vanderberg
Training new hires on the fly isn’t easy and yet it’s quite common. When a support team is missing hands, chances are that new support agents will be hitting the tickets with precious little preparation. Needless to say, this can quickly lead to problems with customers. When a customer chats in with a new or particularly green support agent, the team member might provide wrong information or generally make some mistakes.
Feb 18, 2022   |  By Zane Vanderberg
If your B2B business is aiming to grow in 2022 (whose isn’t?) then chances are that your sales team is chasing new business. It’s a reasonable strategy – new business acquisitions means more revenue. But what if this new business is replacing churned customers and there is no net growth? Even worse, what if this strategy is plugging a hole of capsized revenue left by more churned customers than acquired ones?
Feb 2, 2022   |  By Zane Vanderberg
When it comes to angry customers, you can never put in too much heart. But sometimes it can seem that the more care you put in, the outcome doesn’t change at all – the customer is just as angry. In customer care cases, it’s important to be professional yet empathetic, and always remember the purpose of customer support, uplifting your customers and driving retention.
Jan 18, 2022   |  By Zane Vanderberg
To be successful in 2022, it’s vital that you bring customers to the forefront of your B2B business. However, did you know your customer support software is likely holding you back, or outright preventing you from achieving this? To truly be a customer-first business, you need to know what your customers’ goals and pain points are, support them in ways that make these goals more achievable (or alleviate their hindrances), and ultimately help them grow.
Dec 21, 2021   |  By Zane Vanderberg
In today’s world, a proactive and communicative customer experience is a necessity. Companies can no longer afford to be aloof in the digital space. Live chat software connects businesses with their customers, drives revenue and growth, and provides a universally better experience that drives customer satisfaction. Given the continuous, digital transformation of the business world, the ongoing absence of live chat software only creates a void.
Oct 7, 2021   |  By Connie Glover
This week is Customer Service Week – an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. At TeamSupport, we honor our employees who work hard every day to ensure that our customers have a smooth, easy customer service experience. However, getting our organization to run like a well-oiled customer service machine didn’t happen overnight. Here are our 5 steps to creating a truly customer-first team.
Jun 1, 2021   |  By Connie Glover
People do business with people they like. That’s about the oldest known business strategy! And it still holds true today, particularly in B2B environments, although it may look a little different today than it did back when (quarterly business reviews over a Zoom call versus a two-martini lunch, for example). Just as any relationship takes time to build, developing a trust with your customers that feels almost like a friendship will take time as well.
Jun 13, 2022   |  By TeamSupport
Watch our short webinar, Delivering Better Care with HIPAA Compliant Chat, and quickly learn how to improve patient engagement, satisfaction, and trust with our live chat platform offering built specifically for the healthcare industry.
May 24, 2022   |  By TeamSupport
Meet TeamSupport's comprehensive and modular product suite purpose-built to enable you to know, support, and grow with your customers.
Jan 14, 2022   |  By TeamSupport
New feature upgrade for TeamSupport's text editor.
Nov 5, 2021   |  By TeamSupport
Our one-of-a-kind customer success tool allows your customer relationships to grow along with your revenue. Easily monitor, automate and streamline your customer lifecycle. Create more upsell opportunities, and reduce the risk of churn with proactive alerts.
Jul 14, 2021   |  By TeamSupport
June 2021 TeamSupport New User Training. Join us to learn the exciting features and benefits of becoming a TeamSupport User.
May 28, 2021   |  By TeamSupport
The cost of acquiring new customers is much greater than what it costs to retain existing ones. A 5% decrease in monthly churn can result in 50% more revenue over a five year period. The best way to protect and expand your core business is to ensure your customers are succeeding with your product. With TeamSuccess, this has never been easier. Your customer success managers can actively monitor your customers and make sure they are continuously receiving their expected value.
Jan 28, 2021   |  By TeamSupport
Our January 2021 TSU webinar recording below contains some of the best practices companies are using when for collaborating with their customers through the community. Watch on demand.
Jan 4, 2021   |  By TeamSupport
The cost of acquiring new customers is much greater than what it costs to retain existing ones. A 5% decrease in monthly churn can result in 50% more revenue over a five year period. The best way to protect and expand your core business is to ensure your customers are succeeding with your product. With TeamSuccess, this has never been easier. Your customer success managers can actively monitor your customers and make sure they are continuously receiving their expected value.
Sep 3, 2018   |  By TeamSupport
From understanding the key differences, to learning how to make customer service a profit center and choosing the right support software to enable growth, this eBook explores the benefits of B2B customer support.
Sep 3, 2018   |  By TeamSupport
Customer support and software development teams often have a complex relationship. Both departments need each other in order to be successful, but often they do not have the tools or processes in place to make the most of the valuable relationship.
Aug 1, 2018   |  By TeamSupport
Customers know when you are using a script, and they don't like it. Scripts are impersonal, irritating to customers, and demotivating to your customer support team..
Aug 1, 2018   |  By TeamSupport
This eBook provides tips and best practices for ticket management in customer support.
Jul 1, 2018   |  By TeamSupport
Customers are more and more frustrated with the level of service they experience these days, due to long hold times, repeating issues multiple times to different agents, and having to contact a company over and over for the same reason.
Jul 1, 2018   |  By TeamSupport
This eBook explores the importance of self-service support, why it makes for great customer service, and how to properly implement self-service options.
Jun 1, 2018   |  By TeamSupport
This eBook explores the importance of customer support software in the business-to-business (B2B) industry and how TeamSupport's software enables success.
Jun 1, 2018   |  By TeamSupport
Customers actually prefer self-service, according to many studies and reports including Forrester's top trends in customer service. It provides fast answers, and eliminates the need to wait on hold when phoning support. But as with any factor of B2B customer support, there are best practices to follow in implementing self-service.
May 1, 2018   |  By TeamSupport
Understand why customer experience is even more important in B2B, the part it plays in B2B growth, and how to improve the customer experience in this eBook from B2B customer support software leader TeamSupport.
May 1, 2018   |  By TeamSupport
A unified experience is like taking the multi-channel approach and gold-plating it, so that no matter how your customers access your support (email, phone, portal, social media, etc.) they get the SAME wonderful experience. Using the right system not only accomplishes this, but also eases the burden on your support team, reducing frustration and improving morale.

TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you can provide proactive support. Our collaborative approach to B2B customer support lets your entire team work together to solve customer issues faster and more efficiently.

Omnichannel support options let you provide support where and when your customers prefer, while maintaining all information through one central database to ensure your team has access to all data, and doesn't waste time switching between multiple systems. Native integrations, built in screen and video recording, customer distress index, and product and version tracking ensure you can provide exceptional customer support while reducing costs.

We help get the focus of customer support back where it belongs - your customers!