Teams | Collaboration | Customer Service | Project Management

Latest Publications

Customer Support and Software Development: Working Together to Drive Business Growth

Customer support and software development teams often have a complex relationship. Both departments need each other in order to be successful, but often they do not have the tools or processes in place to make the most of the valuable relationship.

How to Drive More Customers to Self-Service and Web Support

Customers actually prefer self-service, according to many studies and reports including Forrester's top trends in customer service. It provides fast answers, and eliminates the need to wait on hold when phoning support. But as with any factor of B2B customer support, there are best practices to follow in implementing self-service.