Customers don't use scripts, so why should your support team? In today's customer-centric world your customer service team should be empowered and trusted to have real one-on-one conversations with your customers.

Customers know when you are using a script, and they don't like it. Scripts are impersonal, irritating to customers, and demotivating to your customer support team..

Download our white paper to learn:

• Why companies use scripts
• Why scripts are bad for business
• How to get rid of the scripts for good