Collaboration | Teamwork | Project Management

Latest Publications

5 Ways to Make your Intranet an Indispensable Return-to-work Resource

We are in the midst of a profound workplace transformation. With the Delta variant upending return to office efforts, it's crucial to consider how you'll build and maintain a healthy, thriving culture amid ongoing uncertainty. Download the new eBook "5 ways to make your intranet an indispensable return-to-work resource" and discover.

Customer Service Benchmark Report - eCommerce.

As the eCommerce industry becomes more competitive as barriers to entry shrink, consumers are less loyal and it's easier than ever to switch to a competitor, putting a priority on the customer experience is now required to build and grow a business. Support is now as critical as providing a high quality or unique product, or fiercely competing on price. This Customer Service Benchmark Report uncovers how 2,000 of the world's largest ecommerce companies provide customer support on the leading support channel: email.

Survey Results: State of Internal Communications 2021

Now that uncertainty about the workplace model has begun to settle, internal communicatons has the opportunity to reimagine the employee experience organization-wide. But what exactly has changed? And where should you start? The State of Internal Communications 2021 is Simpplr's latest research on how employee communications have been impacted, comparing survey data in May and September 2020, and now.

Customer Service Benchmark Report: Telecom - Edition 2020.

Consumers typically don't have an emotional connection to telecom companies. They are universally regarded as the same with little differentiation in service, quality or price. Providing a positive customer experience is a fruitful area for telecoms to differentiate and drive customer retention. With email remaining the preferred digital channel for telecom customer service, our study revealed that companies have a long way to go. Only 53% of companies had an easily accessible email address and of these companies, 65% completely ignored customer emails.

Survey Results: State of Internal Communications During COVID-19

This year's internal communications report is twofold: the annual State of Internal Communications 2020 and the State of Internal Communications, COVID-19 edition. COVID-19 has disrupted the norms of most organizations in operations and in communications. Simpplr Research surveyed over 600 participants to learn how IC has evolved and adapted to the new working environment and how organizations plan to transition employees back to the workforce.