Consumers typically don't have an emotional connection to telecom companies. They are universally regarded as the same with little differentiation in service, quality or price. Providing a positive customer experience is a fruitful area for telecoms to differentiate and drive customer retention. With email remaining the preferred digital channel for telecom customer service, our study revealed that companies have a long way to go. Only 53% of companies had an easily accessible email address and of these companies, 65% completely ignored customer emails.

COVID-19 changed how companies communicate with their employees overnight. Many changes came out of necessity and a lot of the changes are still inflight. But we do know this: organizations are rewriting internal communication best practices as we speak. Simpplr Research interviewed customers and communication leaders to understand how changes are constantly evolving. In this eBook, we've highlighted 10 emerging best practices that are helping companies manage their crisis communication, keep their distributed employees connected, and make the most of this unprecedented situation.

Email is the lifeblood of every business great or small. Still maintaining your Exchange installation or moved on to Office 365, you're still on the hook to make sure that everything works correctly. With Office 365, Microsoft can only see what's happening in their datacenters, they can't see end-to-end, your network, or your additional inbound and outbound mail filters and flow. You need to monitor end-to-end.

Monitor the entire RDS, RemoteApp and VDI stack with continuous login simulation from anywhere in your network. Monitoring Server Based Computing environments with just performance counters isn't enough. To fully evaluate the entire application delivery installation, IT architects must synthetically exercize the components and measure the end-user experience. CloudReady RDP sensors enable logon simulation with no changes to the servers. The RDP sensors capture, read and analyze the screen to record application launch times like a real end-user would.

This year's internal communications report is twofold: the annual State of Internal Communications 2020 and the State of Internal Communications, COVID-19 edition. COVID-19 has disrupted the norms of most organizations in operations and in communications. Simpplr Research surveyed over 600 participants to learn how IC has evolved and adapted to the new working environment and how organizations plan to transition employees back to the workforce.

Exoprise CloudReady is the market leader for end-to-end visibility into the entire Office 365 suite and the network that it relies on. Easily deployed, comprehensive coverage for Exchange, SharePoint, Skype for Business & more from all of your access locations and our cloud-based points-of-presence.

Digital Experience Monitoring focuses on optimizing the business-critical performance of end-user facing applications and services. Exoprise CloudReady covers the full spectrum of end-user and application performance management, instantly deployed from a secure SaaS platform.

Every year, Simpplr surveys hundreds of employee communications and IT professionals to understand how companies are engaging with and getting value out of their corporate intranet software technology. The 2020 survey edition benchmarks statistics such as intranet adoption maturity and seeks to understand how intranets are providing business value. Download the State of the Intranet 2020 to learn.