There have been many debates about what's better - software-as-a-service (SaaS) or on-premise delivery. Find out why we believe cloud-based service management beats other options like: Download your free copy of our whitepaper to break through the debate and learn why SaaS is the best option for any service team.

At Vivantio, we place the same amount of value in security as you do. Learn how we prioritize the security of our users and their customers' data by addressing potential concerns such as: Download your free copy of this guide to learn what industry-leading security measures look like.

We are in the midst of a profound workplace transformation. With the Delta variant upending return to office efforts, it's crucial to consider how you'll build and maintain a healthy, thriving culture amid ongoing uncertainty. Download the new eBook "5 ways to make your intranet an indispensable return-to-work resource" and discover.

Email is and will continue to be the most widely used and preferred customer support channel. The reason for this is simple. Email is convenient and fast. There are no hold times. It mirrors existing user behaviors. Nearly everyone who uses technology, from boomers to Gen Z, is comfortable sending customer support email.

As the eCommerce industry becomes more competitive as barriers to entry shrink, consumers are less loyal and it's easier than ever to switch to a competitor, putting a priority on the customer experience is now required to build and grow a business. Support is now as critical as providing a high quality or unique product, or fiercely competing on price. This Customer Service Benchmark Report uncovers how 2,000 of the world's largest ecommerce companies provide customer support on the leading support channel: email.

Whether migrating from Skype for Business or embarking on an enterprise collaboration and communications upgrade, Microsoft Team's deployments require planning, assessment and continuous visibility for network optimization. CloudReady Teams Monitoring executes synthetic video, audio and messaging conference calls against an Exoprise AV Bot for end-toend Quality of Service (QoS) and WebRTC metrics. Easily deployed for 24x7, steady-state visibility into your infrastructure.

Exoprise CloudReady is the leading solution for monitoring your entire Office 365 deployment. Find and fix performance problems, detect changes and plan your network for capacity. With CloudReady you'll know about outages instantly - before Microsoft knows itself.

Digital Experience Monitoring (DEM) solutions like Exoprise Service Watch provide the ultimate measure of how IT services and assets are enhancing - or not - the productivity of the business and employees no matter where they work. In this day and age, monitoring is crucial. The future of work is all digital, all connected, and all kinds of complicated.