Collaboration | Teamwork | Project Management

Compliance

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Top 10 Call Center Compliance Issues (With Useful Tips)

Regulatory compliance in call centers helps prevent unethical business practices and promotes a better customer experience. However, as call centers are subject to several regulations, it can be challenging to stay updated on each, resulting in call center compliance issues. In this article, we’ll explore 10 common call center compliance issues and why staying compliant is important. We’ll also highlight four useful tips to keep your business compliant.

time doctor

What Is Contact Center Compliance & How To Tackle It?

From customer details to call recordings, contact centers deal with tons of valuable data regularly. As a result, they must have the right systems to keep that data safe and secure to avoid a potential data breach. But how do you do that? Simple: through contact center compliance. Adhering to the established rules and regulations will empower contact centers to protect their customers’ private information.

teramind

How to Ensure HIPAA Compliance Using Employee Monitoring In a Post-COVID-19 Healthcare Landscape

The recent pandemic pushed medical facilities and staff to the brink, taxing resources, exhausting employees, and disrupting decades of norms and protocols. It also accelerated technological trends that were quickly becoming popular, namely the centrality of technology and data in patient care. Today, many medical practices are digital-first operations, embracing telehealth and remote work at far greater levels than before the pandemic.

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Maintaining Legal Policies While Employees Are Working at Home

Working remotely is an increasingly growing trend in the current work environment, where employees can sign in from anywhere. While some companies consider remote work regularly, others have completely adopted this working model, especially following the recent coronavirus pandemic. Regardless, businesses should develop legal work from home policies that streamline this new working method.
time doctor

How Time Doctor Makes FLSA Compliance Easier

For all U.S. based companies or companies with employees in the U.S., FLSA compliance is a major responsibility. Ask anyone in HR or leadership and they will tell you how important it is. In the same breath, they’ll also tell you how time consuming it can be. Operating a remote business can make FLSA compliance even more difficult. With the recent increase in remote work, many companies are struggling with questions on how to stay compliant in their new remote or hybrid work environments.

What You'll Find at the Crossroads of Digital Transformation and Compliance

What do risk and compliance functions risk by deferring digital transformation? How can risk and compliance functions jumpstart an organization's digital transformation? Why does intelligent information management underpin the compliance function AND digital transformation at the same time? These and more questions answered in this podcast featuring special guests Alexis Evangelou from Iron Mountain Cyprus and Vanessa Miller of VM Consulting.
m-files

How to Overcome the Backlog of Compliance Issues Caused by Lockdown in the Real Estate and Housing Sector

When lockdown hit, it immobilized the entire industry; staff had to transition to working from home, tenants and clients could only be supported online or over the phone and all repairs and maintenance work was brought to a sharp halt. Fast forward to now, after months of moving operations online and trying to digitize processes, several industry challenges have been put under the magnifying glass.