Teams | Collaboration | Customer Service | Project Management

The new governance and compliance framework for AI agents and automation

We’ve reached a point where almost anybody can create their own AI agent or automation. That’s great for experimentation, but a major headache for IT and security leaders. The question CISOs are grappling with is how to give people the tools to explore agents and agentic workflows while making sure they don’t inadvertently break the law or breach data processing agreements. It’s a problem we ran into at Miro.

AI in Compliance Recording: What It Actually Delivers, Where It Fails, and Why Your Foundation Matters

When checking recordings for possible compliance breaches, you shouldn't need to listen to millions of calls. AI promises to find the three that matter. But before it can help, it needs something solid to work with. Without a compliant recording foundation, AI doesn't reduce your risk. It amplifies it.

Is WhatsApp HIPAA Compliant? Are There Alternatives For Secure Healthcare Communications?

At some point, almost every doctor has the same thought. You find a simple, fast, beautifully designed messaging app. It works everywhere. Your patients already use it. Your colleagues are there. It feels natural to just make it your go-to communication channel. That is usually how the question about WhatsApp compliance appears in the first place. Let’s be real – WhatsApp is wildly popular.

Rocket.Chat achieves SOC 2 Type II attestation

We're proud to share an important milestone: Rocket.Chat has officially achieved SOC 2 Type II attestation, one of the most rigorous and widely recognized security validations in the industry. This achievement represents years of deliberate work to embed security, reliability, and compliance into everything we build. For our customers, it's independently verified proof that the platform you rely on meets the highest standards of trust and accountability.

Customer Service Outsourcing: Strategic Advantages, Challenges, and Best Practices for Business Growth

Customer service outsourcing has become a strategic imperative for businesses of all sizes seeking to optimize operational efficiency, reduce costs, and focus on core competencies. In an increasingly competitive global marketplace, companies are leveraging specialized service providers to handle customer interactions across multiple channels, from traditional phone support to modern digital platforms.

From Slack to sovereign platforms: a guide for European government

European government agencies face critical compliance challenges using cloud-hosted Slack due to US CLOUD Act jurisdiction over data controlled by American platforms. The key distinction: the issue is not the software itself, but who controls the data. This guide defines what a sovereign communication platform is, presents the leading compliant alternatives: Rocket.Chat, Mattermost, and Element.

18 HIPAA-Compliant Software for Secure Healthcare Communication

HIPAA-compliant software is rarely a consideration in the midst of a demanding shift. After a long night on call or an emergency, healthcare professionals focus on what truly matters in that moment – making the right decision for the patient, coordinating with colleagues, and getting through the work safely. Compliance and data protection are important, but they often operate quietly in the background of these high-pressure routines.

How 2026 Will Redefine Financial Services Compliance

2025 did not deliver one defining compliance moment. Instead, it left behind a series of small signals that, taken together, point to a much larger shift underway in financial services compliance. This article breaks down the most important lessons from 2025 and connects them to the strategic decisions compliance leaders will likely face in 2026, offering a perspective on where attention, investment, and governance will matter most.