Teams | Collaboration | Customer Service | Project Management



Top Considerations: Selecting a HIPAA Help Desk

For healthcare providers, a help desk is an important tool for elevating your client and customer support. With many solutions on the market, it is hard to know what to look for in a solution. In this blog we’ll cover some of the top considerations for selecting a HIPAA help desk.

Is Slack HIPAA-compliant? 5 alternatives for healthcare organizations

Slack is one of the most popular instant messaging tools for organizations of all sizes. Due to its easy interface and features, many clinics and healthcare establishments prefer to use Slack for their everyday communication. HIPAA (Health Insurance Portability and Accountability Act) is a law that guides how to protect sensitive PHI (patient health information).

5 ways to improve patient experience in 2023

Today, patient experience encapsulates much more than it used to. Providing optimal healthcare is not enough on its own: it includes satisfaction with the overall service, which includes more than just a treatment. A satisfactory patient experience has the potential to drive profit and quality improvements in your practice, so it's no wonder that many healthcare providers are looking into improving it.

The 6 best HIPAA-compliant patient communication platforms

Patient communication platforms are management systems that pull every bit of information about patients (including all previous communication) located in multiple channels in a single window. Clinics and other healthcare-related businesses use them to improve patient experience and increase operational efficiency. Today, patients want a different way of communicating with their healthcare providers.


7 Best Healthcare Project Management Software

If you’re in the healthcare industry, you know that project management is essential. It’s the process of coordinating and managing all aspects of a project to ensure that it meets deadlines, objectives, and standards. That’s where healthcare project management software comes in. These programs make it easy to track projects from start to finish, and they provide tools for tracking tasks, managing resources, and tracking progress.


How CX helps healthcare SMBs earn healthy bottom lines

The pressure is on healthcare companies to deliver a better end-to-end customer experience—otherwise, it is truly an insult to injury. The largest healthcare and insurance groups have their own legacy systems to untangle and integrate, but smaller healthcare outfits are also on the hook—and, arguably, at an advantage—to scale and grow with customers top of mind.


3 ways healthcare companies are improving customer experience

Healthcare workers were deeply impacted by the global pandemic. While other businesses shuttered their doors, hospitals and insurance providers pushed their limits to care for patients. Kind words and personal attention go far with patients, especially when they’re already stressed. People turn to healthcare professionals when they’re worried and sick, so great customer service is absolutely critical. But what does that mean in practice?

5 ways to enable secure patient messaging

The healthcare sector is undergoing a significant digital transformation. Patients increasingly gravitate toward healthcare providers who provide digital capabilities such as self-scheduling, in-app reminders, and, most importantly, secure patient messaging. Furthermore, digital healthcare innovations allow for intense medical and non-medical staff collaboration within and across organizations.


Digital Transformation for Australian Healthcare Boards

As the pandemic unfolded, healthcare services locally and internationally performed monumental efforts to persist and remain relevant. Hospitals and medical services across Australia started shifting their healthcare systems using the latest technology to continue moving forward in a challenging economic climate.