Time Doctor

Las Vegas, NV, USA
Oct 22, 2021   |  By Lauren Soucy
From hiring suitable agents to setting the right goals, contact center performance management involves a lot of tasks and processes. And while life as a contact center manager can be hectic, you can ease the workload with the right techniques and tools. In this article, we’ll cover what contact center performance management is and provide 11 tips to manage contact center performance easily. We’ll then cover three major challenges of performance management in a contact center.
Oct 22, 2021   |  By Lauren Soucy
Managing call center operations is no easy task. With increasing workloads, they face workforce management challenges such as staffing, agent scheduling, and falling agent engagement. These issues can affect their ability to provide good customer support. Fortunately, call center workforce optimization software can help you streamline your customer support efforts by maximizing your call center agents’ skill sets and availability.
Oct 22, 2021   |  By Lauren Soucy
The call center is often the company’s public face — the first interaction your customer has before or after purchase. So, coaching your call center agents to provide reliable customer service is imperative to your company’s success. While there are many ways to go about effective call center coaching, in this article, we’ll explore five key areas where you can focus your coaching efforts.
Oct 21, 2021   |  By Lauren Soucy
Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to self-serve, leading to faster issue resolution and enhanced customer service. An IVR software also helps boost agent performance and overall call center efficiency through various automated workflows. In this article, we’ll explore what an IVR call center is, its automated workflows, and its benefits.
Oct 21, 2021   |  By Lauren Soucy
Today, most call centers use data analysis tools to get an overview of their business processes and improve decision-making. But advanced technologies like call center predictive analytics go beyond that and can help you predict future events. These predictive insights will help you improve service quality, agent productivity, and operational efficiency. Imagine the possibilities!
Oct 20, 2021   |  By Lauren Soucy
As a business owner, using workforce optimization (WFO) strategies can increase your company’s employee productivity and operational efficiency. And the easiest way to reap these benefits is by utilizing workforce optimization software. The software integrates data from various sources, such as your contact center, back-office, etc., into one unified solution. These data-driven insights allow you to make faster and more informed business decisions.
Oct 19, 2021   |  By Lauren Soucy
Regulatory compliance in call centers helps prevent unethical business practices and promotes a better customer experience. However, as call centers are subject to several regulations, it can be challenging to stay updated on each, resulting in call center compliance issues. In this article, we’ll explore 10 common call center compliance issues and why staying compliant is important. We’ll also highlight four useful tips to keep your business compliant.
Oct 19, 2021   |  By Lauren Soucy
Companies constantly have to find ways to streamline their business processes to keep up with changing market demands. One way to do this is by implementing smart Workforce Optimization (WFO) strategies. These strategies help improve employee efficiency by analyzing existing data for quality management and performance management. For a call center or contact center, this results in better customer service, satisfaction, and loyalty.
Oct 18, 2021   |  By Lauren Soucy
Service agents or sales reps are the driving force behind a call center’s success. Unfortunately, the call center industry is known to face a higher employee turnover than most other industries. A high call center turnover rate is when agents leave the company faster than normal, creating a talent shortage. It’s difficult to deliver high-quality customer service or drive more sales when operating with fewer agents.
Oct 18, 2021   |  By Lauren Soucy
Being a call center agent isn’t an easy job. They have to deal with customers day in and day out — often unhappy, angry, or dissatisfied ones. Additionally, the pressure of meeting targets is bound to stress them out. So how do you ensure call center motivation? Don’t worry. In this article, we’ll give you 12 no-nonsense call center motivation tips to help you boost employee engagement, leading to increased overall profitability.
Oct 14, 2021   |  By Time Doctor
Time Doctor is a cloud-based time tracking and management solution used by businesses for monitoring workforce productivity. It offers tools for time tracking, web activity monitoring, payroll management, and reporting. Time Doctor lets users enter the time spent on each project and calculate their billable and nonbillable working hours. It helps users to keep track of the time spent on chats, meetings, calls, internet usage, and other activities.
Oct 14, 2021   |  By Time Doctor
Time Doctor provides 360-degree visibility into your #1 asset to increase accountability and improve performance. Find out how you can recreate the digital workspace from anywhere with our real-time dashboards. #timedoctor #betterbythesecond #morevisibility
Oct 13, 2021   |  By Time Doctor
Technological advancements have made it possible for you to measure everything starting from the number of steps you take to how many hours you sleep. But even with these advancements why don't you measure your workday which is a major part of your life because you can't improve what you don't measure. Uncover actionable insights into how time is spent with Time Doctor so you become better by the second.
Sep 29, 2021   |  By Time Doctor
The single most impactful thing that you can do to make sure you are getting the most out of your Time Doctor account is to add all the users/employees on your team to get the full picture of their productivity levels. Adding more users will help you determine accurate baseline for productivity and give you better workday insights that will help your team improve over time. Watch the video to take a closer look on how you can make the most out of your Time Doctor account!
Sep 29, 2021   |  By Time Doctor
Did you know that Time Doctor has a Google Chrome extension that lets you track, monitor and automate projects with ease? The Chrome extension inserts a start/stop button into Jira, Trello, Teamwork Projects, Asana, and all the other apps that it integrates with. It syncs with the desktop app, so any tasks and time tracked using the Chrome extension will appear in the desktop app as well as in reports for your account on the Time Doctor website.
Aug 24, 2021   |  By Time Doctor
Employee wellness and the employee experience have quickly become a major focus for many organizations since the onset of the pandemic. In a 2020 survey by Spring Health, 76% of U.S. employees reported that they were experiencing burnout. With such a dramatic majority of employees suffering from symptoms of burnout, encouraging a healthy work-life balance and making efforts to reduce employee burnout should be a top concern for companies.
Jun 24, 2021   |  By Time Doctor
When you talk about measuring customer experience, which one is the best? Thoma Laird explains why customer sentiment is a more valuable metric than NPS or CSAT. It might be one of the most important metrics that any call center can track. Watch the full video to find out why!
Jun 24, 2021   |  By Time Doctor
"Customer Sentiment is the greatest call center invention in the last couple of years" - Thomas Laird. But what exaclty is Customer Sentiment and how is it a game-changer for call centers? Find out in this video as Thomas explains it in detail.
May 18, 2021   |  By Time Doctor
At Time Doctor, our mission is to help accelerate the world’s transition to remote and flexible work. We envision a world where everyone is free to live and work from anywhere they choose. A world that allows us to balance our work life with our passions and gives us the freedom to spend more time doing what is most important to us.

Time Doctor is a time tracking and productivity monitoring software for remote teams. Our goal with the software is to help individuals and organizations to be more productive when working remotely.

Our mission is to enable effective remote work and improve productivity in remote teams. We are able to communicate that to our over 50 employees in more than 16 countries worldwide as well as the thousands of businesses around the world that now use Time Doctor every day.

Time Doctor features:

  • Time Tracking: See time spent working and tasks and clients.
  • Screenshots: Automatic screenshots monitor user activity.
  • Integrations: Integrates with all leading project management tools.
  • Reporting: Comprehensive reports show all tracked time.
  • Payroll: Process payment for clients and employees.
  • Cross-Platform: Desktop, tablet and mobile.
  • Web & App Usage: See time spent on individuals apps and websites.
  • Time Use Alerts: Automatic alerts keep employees on task.
  • Client Tracking: Track time and billing to specific clients.

Want to make sure your remote team is actually getting work done? Remote teams average 22% more productivity with Time Doctor.