Teams | Collaboration | Customer Service | Project Management

May 2022

WFH is here to stay says Concentrix, how will the industry retain clients and prove their value?

If anyone needed further convincing that the remote work revolution is here to stay, recent news out of the Philippines surely did the job. On the day the Government ordered the country’s outsourcing firms to report back to the office, industry leader Concentrix decided to let its employees keep working from home, despite losing PEZA tax incentives by doing so.

Paymo vs Time Doctor: A Detailed Comparison

Paymo and Time Doctor are both time tracking tools, but they are very different in their approach to time tracking and project management. However, both software solutions offer many similar features, making it difficult to determine which is best for your business. In this Paymo vs Time Doctor comparison, we’ll check out some of the similarities and differences between these tools and provide you with a detailed overview of the features of each time tracker.

How to Set Up a Company Retreat for Your Remote Team [Step by Step Guide]

In a world where remote teams are quickly becoming the favored norm among many working professionals, it may or may not have crossed your mind to set up a company retreat. After all, when you introduce company retreats into your remote work culture, it can only help strengthen ties between team members and make employees feel like they’re valued where they are. If you’re wondering whether or not a company retreat for your remote team is the next best step, read on.

What is Omnichannel Customer Service & How to Deliver It

Telephone, email, live chat, or instant messaging. Today, you can interact with your favorite brands in multiple ways. This lets brands establish personal connections with customers and solve their problems faster. According to the Harvard Business Review study, over 70% of shoppers use more than one communication channel throughout the customer journey. Thus, businesses need to offer several channels to meet customers’ high expectations today.

The Top 11 Offshore Staffing Agencies to Consider

Offshoring offers numerous benefits to businesses that aim to scale their operations without overspending. However, finding talented professionals for your offshore team could be a challenge in a foreign location. This is where offshore staffing agencies can be a life-saver. These agencies have a thorough understanding of the local job market and can help you navigate the employment laws in the country with ease.

A Detailed Guide to Offshore Recruitment

An offshore team – one that works for you but in another country – can give businesses access to skilled talent at an affordable cost and reduce their operating costs. But offshore recruitment can be challenging without a thorough understanding of the local employment market. In this article, we’ll discuss what offshore recruitment means and the benefits of having an offshore team.

What is Offshore HR? (Benefits, Types of Services)

Human resource management is an essential part of any company as it helps monitor and support employees to realize company goals. Now, many organizations offshore HR services to enhance their overall HR process and save money. These are just some of the benefits of offshoring HR. But what exactly do you mean by offshore HR? Should your business offshore human resources? In this article, we’ll discuss offshore HR, its advantages, and the types of HR functions you can offshore.

A Complete Guide to Offshoring Software Development

Offshoring development, especially software development, has taken the world by storm. It’s a highly cost-effective way for companies to receive custom software products in record time. This practice became even more popular during the COVID-19 pandemic when companies looked for ways to reduce costs without compromising quality. But is it the right option for your company?

How to Avoid Outsourcing Failures: 5 Examples to Learn From

Outsourcing failures, although unfortunate, are valuable points of reference for business owners to understand the risks of outsourcing. They provide a detailed perspective on why outsourcing can fail and what businesses can do to avoid making a wrong outsourcing decision. In this article, we’ll explore five major outsourcing failure examples. We’ll also cover the seven common reasons behind these failures and seven essential actions you can take to avoid them. Let’s begin.

Top 10 Mistakes to Avoid When Outsourcing Computer Services

From remote help desk agents to providers specializing in artificial intelligence, outsourcing computer services have grown immensely over the last decade. For businesses that don’t revolve around IT, it’s the perfect approach to keep costs low and increase business efficiency. However, IT outsourcing comes with its fair share of problems. In this article, we’ll cover the top ten mistakes to avoid when outsourcing computer services.

Outsourcing for Startups: A Complete Guide

Wouldn’t it be great if your team had the necessary bandwidth to work on bigger ideas or a chance to foster better client relationships? Wouldn’t having dedicated personnel or a team help you manage tedious or repetitive tasks more efficiently? Outsourcing processes like software development, graphic designing, content, SEO, accounting, or digital marketing help startups improve their processes and products or services to stay ahead in the current competitive market.

4 Key Reasons Companies Use Offshoring For Their Business

Many western conglomerates offshore their business processes overseas, especially to Asian offshore locations like India, China, and the Philippines. These business processes typically include manufacturing, customer support, software development, etc. Offshoring is a popular business strategy helping companies benefit from the lower cost of labor and identify untapped markets. Still wondering companies use offshoring in order to do what exactly? You’ve come to the right place for answers.

12 Accounting Outsourcing Mistakes To Avoid

Accounting has and will continue to be one of the essential business operations for any company. The financial statements about income and expenditures are pivotal for making informed business decisions. And when it comes to making this business operation more efficient, the key strategies often revolve around accounting automation and outsourcing. That said, when outsourcing accounting to an external firm, even the most seasoned business owner or entrepreneur can make mistakes.

12 Common Outsourcing Myths Debunked

If you’re considering outsourcing for your business, you may still have some concerns about the process. This may be because of some widely-held misconceptions about outsourcing. For example, you may wonder if outsourcing will help or harm your business. That’s why understanding the reality of outsourcing can help you make an informed decision. In this article, we’ll describe 12 such common outsourcing myths and aim to debunk them. Let’s get started.

The Beginner's Guide for Offshoring To Eastern Europe

Many developed countries are facing labor shortages across all sectors, which is also driving up salaries for specialized positions. As a result, some companies have opted to move some or all of their business processes overseas (also known as offshoring.) Along with Asian countries like India and the Philippines, countries in Eastern Europe have also become a popular offshoring choice among entrepreneurs. But does offshoring to Eastern Europe make sense for your business?

Outsourcing to Low Cost Countries (Top 5 Countries)

Outsourcing to low cost countries grew in popularity as more companies from developed countries wished to scale their businesses cost-efficiently. This smart strategy allows them to hire third-party agencies to meet their business needs like customer support, production, etc. So how will outsourcing to low-cost countries benefit you?

10 Problems with Outsourcing (+ Solutions for Each)

Outsourcing is a popular business strategy where companies hire third-party services to accomplish processes like customer support, payroll management, software development, etc. Although this strategy can help you increase cost savings and productivity, there are a few problems with outsourcing that you must address, such as security risks, cultural barriers, miscommunication, etc. Most importantly, how do you tackle these issues?

Avoid Making These 10 Common Nearshore Outsourcing Mistakes

Nearshore outsourcing is contracting business services to a service provider in a neighboring country. Nearshoring can help companies achieve significant cost reductions, access highly skilled professionals, and scale operations. That is when it’s done right. On paper, contracting your business needs to a neighboring country sounds easy, but in reality, companies tend to make some common nearshore outsourcing mistakes that ultimately hinder their growth.

Should Companies Offshore Their Marketing? Pros, Cons, & Tips

Thanks to technological developments, businesses are no longer confined to their geographical location for finding customers and employees. Offshore marketing allows you to hire a team of experts from a different country anywhere in the world. This creates an opportunity to hire high-quality marketers while leveraging lower labor costs in those countries. In this article, we’ll explain what offshore marketing is, along with five benefits and three disadvantages.

13 Common Mistakes of First Time Outsourcing to Avoid

Many small business owners are trying their hand at outsourcing their business needs to a third-party agency to deal with increasing demands and workloads. As a result, the Business Process Outsourcing (BPO) industry has grown rapidly. Outsourcing offers several benefits, including cost savings, increased flexibility, improved efficiency, and access to specialized talent. However, you can also potentially fall prey to the common mistakes that most outsourcers often make on their first try.

Offshore Finance: Answering 12 Frequently Asked Questions

Companies have traditionally stuck to offshoring small non-core business tasks to service providers in other countries. However, recent technological advancements have set off the trend of offshoring key business operations. Offshore finance is one such business activity! Offshore finance can help businesses offshore key financial tasks, such as complex finance reviews, tax preparation, regulatory compliance, etc.

Offshoring Strategy Framework: A Step-By-Step Guide

Offshoring your projects to an overseas location has always been a key growth strategy. However, the demand for offshoring has burgeoned in recent years, thanks to the advances in internet and communication technology. A business can avail advantages of offshoring such as cost reduction, greater flexibility, and access to a global talent pool. That said, offshoring a business process isn’t easy.

Why Do Companies Engage in Offshoring? 5 Strategic Motives

Offshoring is when companies transfer business activities or processes to a distant foreign country, usually a more affordable, developing nation. Companies can enter into an offshore outsourcing arrangement with a third party or set up their own offshore business operations. But why do companies engage in offshoring? Sure, affordability is a factor, but there are a few lesser-known reasons companies choose to offshore.

Top 13 Offshoring Best Practices You Should Follow in 2022

Offshoring is the business process of contracting certain functions from one country to another far-off foreign country. Typically, companies adopt this process to acquire better services at lower costs. However, the process of offshoring can be prone to certain pitfalls like communication and cultural gaps. Fortunately, you can avoid these by adopting offshoring best practices.

Is Poland The Next Great IT Outsourcing Hotspot?

Poland is a country in central Europe that has become a popular outsourcing destination, especially for Information Technology (IT) outsourcing. Businesses choose Poland for its lower labor costs, convenient geographical location, and educated workforce. Wondering if you should consider outsourcing to Poland? In this article, we’ll discuss the benefits of outsourcing IT to Poland and compare Polish outsourcing to other countries.

What You Need to Know Before Outsourcing to Eastern Europe

Outsourcing to Eastern Europe has become a popular topic among companies looking for skilled professionals and a cost-effective software solution. The region includes countries like Poland, the Czech Republic, Hungary, Romania, Slovakia, Belarus, Croatia, Ukraine, and Moldova. And many of them are gaining momentum as beneficial outsourcing destinations. What’s the benefit of outsourcing to Eastern Europe?

Freedcamp Time Tracking - Steps, Limitations, 6 Alternatives

Freedcamp is a project management software designed for large organizations. It offers features like time tracking, project templates, Gantt charts, and other core project management features. If you use Freedcamp to manage your projects, you may be curious about implementing its time tracking features. Efficient project time tracking can offer valuable productivity insights, improve employee accountability, and help manage your resources better. So how does Freedcamp time tracking work?