Teams | Collaboration | Customer Service | Project Management

Before I joined Teamwork.com, I directed client accounts at agencies, and the most uncomfortable meeting of every month was the profitability review. We'd pull time out of one tool, costs out of another, and rates out of a spreadsheet someone updated when they remembered to. By the time the numbers lined up, the project was already over, and so was any chance to fix it. That's the real problem with most "profitability tracking." It tells you what happened after you can't do anything about it.

There's a Reddit thread that's currently ranking for this exact topic, and the whole premise is that project profitability is "basically a guess." I get why people feel that way. But forecasting profit before you start isn't fortune-telling, it's a repeatable calculation you can run on any project in about an hour. This guide walks through the five-step method I used in my agency days to predict a project's margin before a single hour is logged.

Compare AI agents vs. AI chatbots. See key differences regarding autonomy, workflow automation, use cases, and how each improves CX and EX outcomes.

Ask anyone why they use WhatsApp for work and the answer is almost always the same: everyone's already on it. That's true. WhatsApp has over two billion users worldwide. It's fast, familiar, and free. When you need to reach an external partner quickly, or coordinate with a colleague outside your usual tools, it's the path of least resistance.

Encrypted communication tools are secure messaging and collaboration platforms that use encryption to protect business conversations, voice calls, video meetings, and file sharing from unauthorized access. They help organizations safeguard sensitive data while enabling secure collaboration across teams and devices. As cyber threats, remote work, and data privacy regulations continue to grow, secure business communication has become essential for organizations of every size.

There is a quiet revolution happening at kitchen tables, in coffee shops, on hiking trails in the middle of the week, and in apartments overlooking the streets of Lisbon, Wellington, and Copenhagen. It doesn’t have a slogan because it doesn’t need one. Its message is simple: life is happening now, and more people are no longer willing to postpone it for a career that may never return the sacrifice. For decades, success followed a familiar script.

Global capability centers have moved far beyond their original role as low cost delivery arms. Many now own products, platforms, and business outcomes for their parent enterprise, which means the workforce inside them has become a strategic asset rather than a line item. Scaling that workforce without losing visibility, productivity, or compliance is the operational challenge every GCC leader faces once headcount crosses a few hundred people.

In Q4 FY26, Atlassian’s People Insights (PI) team stopped treating AI as a productivity add-on and committed to something harder: fully agentifying its operations—giving AI persistent access to the team’s context, data, definitions, and workflows so it can act as a genuine collaborator rather than a smarter search engine.

Most AI talks are about the technology. Jamie Pride opened the afternoon at Canvas 26 Sydney by promising the opposite: A session about AI without really talking about AI. Jamie is CEO of Humanly Agile, and he’s had a front-row seat to a few technology waves as the CEO of REA Group, Partner at Deloitte, and one of the first employees at Salesforce. These days he works with boards, C-suites, and executives on the part of AI most strategies skip: People.

Interoperability is the foundation of digital sovereignty; it’s the key ingredient in making sure the end-user stays in control, rather than the vendor. In reality, of course, most vendors want to be the one with the power. Vendors aim to lock their users in, and to build a proprietary walled garden as quickly as possible. This is why WhatsApp users can only message other WhatsApp users. Likewise, it’s Teams to Teams, Slack to Slack, Wire to Wire, Signal to Signal, Zoom to Zoom.