Teams | Collaboration | Customer Service | Project Management

The timesheet approval process is the set of steps between an employee recording hours and those hours reaching payroll: submission, review, correction, approval and period close. The deadline is not chosen, it is counted backwards from pay date. The review is not a matter of diligence, it is a matter of how many hours the approver has.

Contractor time tracking records hours against work rather than against a schedule. The distinction matters beyond bookkeeping: the IRS asks whether a business controls “or has the right to control what the worker does and how the worker does his or her job,” so a system that sets a contractor’s hours is itself a factor. And the rate at which a contractor stops being cheaper than an employee is $53.01, not the $32.82 an employee earns. > This is not legal or tax advice.

Say an agent works a 9-hour shift. You pay for all 9 hours. But you can bill the client for only 7. Those 2 hours are a cost you never get back. Now picture that across every agent and every shift. That’s where BPO margin quietly leaks. Most teams don’t spot it until month-end, when the numbers don’t add up. It doesn’t have to stay hidden. With Workstatus, you can match each paid shift to the right client account as the work happens.

November 2, 2026 Quick overview: To monitor employees working from home without losing their trust, set expectations and capture only the data each role needs. Then let employees see the same data you do. Time Doctor, used by 10,000+ distributed teams, shows the time, tasks, and tools behind each workday as it happens. This guide covers six steps: expectations, what to capture, one live view, results, check-ins, and well-being.

A GPS time clock records a location alongside each clock-in and clock-out, so a timesheet carries where the work started as well as when. It answers the attendance question for field crews that a desk time clock cannot. It does not provide continuous proof of presence: the accuracy figures in circulation measure the satellite signal rather than a phone, and a geofence confirms position at the moment of a fix rather than detecting the moment someone leaves. > This is not legal advice.

The Defense Contract Audit Agency issues no timekeeping regulation. The requirements come from the contract: DFARS 252.242-7006(c)(9) and (c)(10) require a timekeeping system that identifies labor by cost objective and a labor distribution system that charges direct and indirect labor correctly. Everything else called a “DCAA requirement” is audit practice derived from those two criteria and from the FAR cost principles.

An employee monitoring policy is a written document that tells employees what the employer monitors, why, where, how long the data is kept and who can see it. Four states — New York, Delaware, Connecticut and Maine — require notice before monitoring begins, each by a different mechanism, and two of those four laws changed during 2026. The template below is free to copy in three formats, and the sections marked with brackets are the ones you replace.

A “black hole” request is a ticket that gets escalated to engineering and then disappears. The agent can’t see progress, the developer can’t see the customer, and nobody tells the requester when it’s fixed. It usually happens because support and engineering live in two tools joined by copy-paste.

Insightful earned 42 badges in G2's Fall 2026 Reports. G2 builds its rankings from user reviews, so each badge reflects what our customers told G2.

Agency time tracking exists to answer one question: did the fee cover the work. A $12,000 monthly retainer at a $120 target rate funds 100 hours. Deliver 128 and the effective rate drops to $93.75, with 28 hours of over-servicing worth $3,360. Hours by client, by role and by activity are what turn a retainer into a margin number.