Teams | Collaboration | Customer Service | Project Management

Learn how to build and trigger customer messaging workflows with the Courier Journeys API. In this walkthrough, we show how developers can use Courier Journeys to automate lifecycle messaging across channels like email, SMS, push, Slack, and more. You’ll see how to define a journey, trigger it with API calls, and coordinate messages based on user behavior and product events. Courier Journeys helps teams ship lifecycle messaging faster without hardcoding complex workflow logic.

See how AI can use customer context to personalize messages, route users through different paths, and generate structured outputs for downstream workflow steps. In this demo, we show how to add an AI step to a customer messaging workflow, use profile and event data as context, define the expected output, test the response, and use the result to personalize what happens next. What you’ll see.

See how Courier Journeys turns product events and user data into automated customer journeys for onboarding, activation, retention, and re-engagement. Build multi-step flows, add branching logic, personalize messages, and deliver across email, SMS, push, chat, and in-app from one workflow.

A walkthrough of Design Studio, Courier's multi-channel notification designer. Build and manage notification content for email, SMS, push, inbox, Slack, and Microsoft Teams from a single editor. In this video, we cover: Drag-and-drop content blocks for building templates fast Channel-specific editing with one-click switching Full HTML mode for email with live preview Test sends with real variable data Version history with visual side-by-side comparison Design Studio is in public beta and available in your Courier workspace today.

See how easy it is to add in-app toasts with the new Courier Toasts SDK. Learn to trigger real-time notifications, customize UI behavior, and connect toast messages to your in-app notification center for a unified user experience.

Courier’s new MCP Server is in beta. In this video, we demo how it works, walk through setup, and show how developers can start using it today. What you’ll learn: Courier helps you deliver notifications across email, SMS, push, chat, and in-app — all from a single API. The new MCP Server extends that flexibility, making it even easier to build and scale multi-channel notifications into your product.

See how easy it is to add a real-time notification center to your React app with the new Courier Inbox for Web. In this short demo, we’ll walk through installing the React SDK, authenticating with a JSON Web Token (JWT), and embedding the pop-up Inbox component right into your app’s header.