Courier

San Francisco, CA, USA
2019
Oct 27, 2022   |  By Anwesa Chatterjee
Notifications are an essential building block of every modern application and are now a core part of the user experience. They let you interact with your users by, for example, alerting them to potential risks, informing them about new product features, or simply engaging them through friendly check-in messages. Care must be taken, however — from the user’s viewpoint, the line between being engaged by relevant, timely notifications and feeling harassed can be thin.
Oct 13, 2022   |  By Anwesa Chatterjee
Web analytics are a standard for online businesses, and product managers rely heavily on web analytics data when making product decisions. Stats like website traffic, conversions, in-app events, or unique users are frequently used as indicators of business health, because they help identify if the product is moving in the right direction or not.
Oct 7, 2022   |  By Anwesa Chatterjee
Notifications are a crucial component of most products, but they come with a catch. None of us likes to be interrupted, yet we want to see new information — like direct messages, time-sensitive tasks, or attractive product updates — as soon as it’s available. How can you balance these two needs? It can be frustrating for users when a product or service doesn’t allow them to control their notification experience.
Sep 23, 2022   |  By Anwesa Chatterjee
As a product manager, have you ever had to say no to improving your app’s notifications because of how complex the project seemed? If yes, you’re not alone. At Courier, we frequently see product teams deciding not to work on notifications. And PMs aren’t making that decision because a good notification experience is not important for their SaaS product or service — quite the opposite.
Sep 15, 2022   |  By Anwesa Chatterjee
Your product’s notification experience can make or break how your users perceive your application. That’s why getting the notification experience right should be at the forefront of product managers’ minds. But what, exactly, is a great notification experience for a mobile or web app? Here at Courier, we often hear this question from product managers.
Sep 14, 2022   |  By Nočnica Mellifera
Or, how we’re destroying users’ trust, and how to get it back. Check out the first post in this series as well: Building a Great UX Outside of Your App. There is a direct connection between all the unnecessary notifications you get on your phone and the sub-prime financial crisis of 2008. The connection is human behavior in a large and anonymous marketplace where bad behavior is rarely punished.
Sep 6, 2022   |  By Nočnica Mellifera
Recently I had a chance to talk to DevOps Minneapolis about the true nature of user experience. The audience found this information to be particularly interesting, so I thought it would be helpful to share it with a wider audience. This post will be the first in a series of three posts that will discuss user experience beyond your app’s UI and how you can optimize it. So where is your user experience? More generally, where does your application happen?
Sep 2, 2022   |  By Shreya Gupta
Follow along with the video tutorial: We are launching our first hackathon next week, and giving away over $1K in prizes! Join us in building a cool project and winning any of the following prizes 🏆 Additionally, everyone who submits a project successfully integrating the Courier API will receive a $20 Amazon gift card! Not sure where to start? In this tutorial, we will be building a Node.js app that sends multi-channel notifications in morse code.
Aug 11, 2022   |  By Melissa Brodsky
The daily bombardment of alerts dinging, beeping, and ringing from all those applications we use is enough to drive someone completely crazy. Yet, for some inexplicable reason, we allow ourselves to be interrupted by Slack in a way we wouldn’t from any other platform. Even though it seems completely counterintuitive, and despite the sheer amount of daily notifications (because we still can get a bunch of notifications from Slack alone), we love and use Slack—a lot.
Aug 4, 2022   |  By Suhas Deshpande
For many organizations, Slack is the software of choice for business communication. Slack’s ubiquity in modern companies makes it one of the first notification integrations a SaaS company might want to build, possibly after email and mobile push notifications. In our experience, Slack notifications are a great way to reach business users (as Slack is mostly used in a business context) with time-sensitive alerts or action items while they’re at work.
Sep 28, 2022   |  By Courier
The power of the Send API
Sep 12, 2022   |  By Courier
We will build a serverless application that uses Artificial Intelligence to conduct facial recognition and uses Courier to send alerts based on the results.
Aug 24, 2022   |  By Courier
Welcome to the Courier Lab. In this video, we will be building a node.js app that sends multi-channel notifications in morse code.
Jun 17, 2022   |  By Courier
Join the Courier team Nočnica, Shreya, and Vee to discuss the world of notifications and what defines a pleasurable user communication experience that builds trust. Also, what type of notification just plain stinks due to lack of development versus purposeful user abuse.
Jun 10, 2022   |  By Courier
Welcome to the "Hacking the Engineering Process" meetup! Data infrastructure startup Hightouch invented the category of "Reverse ETL", and grew to hundreds of customers such as Spotify and Blizzard in under two years. What's it like working on the tech behind a company experiencing such fast growth? Join us as we go through the entire technical journey, from the early MVP to a hardened system processing billions of data points a day. We'll talk about everything from systems architecture to engineering culture and hiring.

Built for developers, Courier is the fastest way to add multi-channel notifications to your web, desktop, or mobile app. With one API call, you can reach your users on any channel – email, SMS, push, chat, and more.

Courier lets you design your notifications once and deliver them to any channel–push notifications, direct messages, SMS, and email–with a single Courier API rather than having to integrate each provider API separately.

Design once, deliver to any channel through one API:

  • Notification Design Studio: Empower every team member to build beautiful notifications.
  • Cross-Channel Engagement Tracking: Get insight on your performance across all channels.
  • Powerful Delivery Rules: Effortlessly route each message to the right notification channel using a robust rules engine. Change channels without touching your code.

The Smartest Way to Design & Deliver Notifications.