Teams | Collaboration | Customer Service | Project Management

May 2024

Boost Productivity by 20%: Sync Work with Natural Energy Peaks

Learn how to sync workflows with employees' biological prime times to enhance performance and job satisfaction. Get practical tips for personalized scheduling and explore how Insightful's working hours tracker and activity monitor can optimize your team's productivity.

Unmasking impostor syndrome: 15 ways to overcome it at work

Whether you’re personally dealing with imposter syndrome or trying to prevent it on your team, we’re here to help. In this article, we’ll walk you through what imposter syndrome is and how to overcome it from both the individual's and the manager's perspectives. No one wants to feel like an imposter at work. But the truth is, imposter syndrome is a real thing that can negatively impact mental health and well being.

Call center process flow charts: Templates for all types

A flow chart call center process is becoming increasingly necessary for call centers that want to be more efficient. For starters, it helps call centers visualize their entire workflow to identify and fix any inefficiencies. Additionally, using a process flow chart can reduce call mismanagement by establishing accountability and boosting agent productivity. In this article, we’ll explore what a call center process flow chart is and its five types.

The top 16 outsourcing companies in the world

Looking for the best outsourcing companies? Outsourcing has gained tremendous popularity because delegating business processes to the right companies can improve organizational efficiency greatly. However, choosing the right outsourcing service for your needs can be confusing at first! To help you out, this article will cover the biggest outsourcing companies in the world, their services, and how your business can benefit from them.

Impact of AI on employee experience - from onboarding to workflow automation: Insights from AI expert Christina Kucek (podcast recap)

We recently sat down with AI expert Christina Kucek, Executive Director of Intelligence Automation at CAI, to talk about the myriad ways artificial intelligence is shaping the employee experience (EX), what to consider when implementing AI in the workplace, and lots more.

The Actionable 2024 Operational Efficiency Playbook

Every organization wants to run as efficiently and productively as possible. Maximizing operational efficiency allows a company to reduce waste while still producing a high-quality product or service. There are many ways to increase efficiency (24 billion hours per year are wasted in unproductive meetings!), and developing an actionable strategy for your organization can yield significant results in productivity and profit margins.

How To Measure Operational Efficiency in 2024

Organizations that aren’t committed to continuous improvement risk becoming static or being left behind. Waste and inefficiencies happen, of course, but organizations motivated to reduce or remove them will have a better chance of succeeding in a competitive marketplace. Implementing a successful operational efficiency plan can help your company reduce waste and increase productivity without sacrificing the quality of your product or service.

10 Proven Strategies to Boost Operational Efficiency

In today’s competitive business landscape, organizations often have to work within tight margins and navigate many challenges to be successful. That’s why operational efficiency is so vital to success. Balancing a productive, engaged workforce with a lean budget can be challenging without sacrificing product or service quality. Still, efficient organizations will find they can better set and exceed realistic operational performance goals.

Managing and Mitigating Remote Work Security Risks

Remote work brings security risks lurking in the shadows. Securing your home Wi-Fi, protecting sensitive data during video conferences, and staying vigilant is now our shared reality. Implementing a remote work security policy and educating employees is paramount. These practical tips and strategies are your shield against cyber threats. Secure your digital fortress today; confidently work from home. But remote work isn’t just about warding off threats.