Teams | Collaboration | Customer Service | Project Management

Why better tickets help agents write better code

A reflection on building an enterprise product using AI agents, and what the data says about how we worked. The observation For the past few months we have been rapidly building an enterprise-wide, production-grade application that helps with employee compensation planning, management and communication. I compared what we built against a traditionally-built product to draw out insights about our new ways of working.

IT Helpdesk Automation: From Ticket Routing to Resolution

Employees do not contact the IT helpdesk because they want a ticket created. They want their password reset, software installed, access approved, VPN fixed, or device issue resolved. However, many AI helpdesk automation tools stop after answering a question, categorizing the request, or routing the ticket. The actual resolution still depends on an IT technician. True IT helpdesk automation goes further.

What Our Report Says on NIS2 Readiness

NIS2 has moved from a directive text to a daily operational reality for thousands of organizations across the EU, and Wire's new State of Secure Collaboration 2026 report shows how far everyday collaboration habits have to travel to catch up with that reality. We surveyed 208 IT, security, and compliance leaders across France, Germany, and the UK about how they collaborate, what they consider sensitive, and how prepared they feel for the regulation.

6 Data-Backed Ways to Reduce Employee Attrition

Attrition isn’t slowing down — it’s accelerating. Half of hiring managers now expect turnover to increase in 2026, up from 39% in 2024 and 33% in 2023, and that number climbs to 64% among large companies with 500 or more employees. The cost side of the equation has gotten worse too: the average cost of replacing an employee has jumped from $36,723 to $45,236 in a single year, an increase of nearly $10,000 per departure.

Sprint Management 101: Types of Sprints, Why They Matter, and How to Track Them Effectively

Every agile team has lived through this moment: the sprint board looks perfectly on track, every card is moving left to right, and then two days before the deadline, half the team is scrambling and the sprint goal quietly gets downgraded to "we'll finish it next sprint." If that sounds familiar, the problem usually isn't your team's effort — it's a gap in how sprints are planned, tracked, and understood in the first place.

Why frontline workers miss critical updates and what IC teams can do about it

Frontline employees are the nuts and bolts that hold your business together. When they’re all in the right place and thoughtfully aligned, they create a stable foundation. But if they’re not aligned, the structure starts to wobble.