Teams | Collaboration | Customer Service | Project Management

October 2024

Employee time theft: What it is and how you can avoid it

Whether it’s extended breaks, taking excessive personal timeouts, or using technology for non-work purposes, time thefts can prove to be expensive for your business. An accountant in Canada was ordered to repay their former employer CAD 2600 for time theft tracked while working remotely in 2023. Check out these time-theft statistics to understand how even a few minutes can put a dent in your bottom-line. Thus, time theft can seriously ruin your business profits.

5 project time management processes to boost productivity

Effective project time management can significantly impact productivity and project success. It streamlines a team’s work processes, helping businesses execute deliverables while meeting deadlines. That said, there are always obstacles like a lack of structure or improper prioritization in the way of successful time management. Fortunately, there are processes and tools to help project managers address these issues and achieve targets.

Evaluating the top 33 virtual assistant companies of 2024

There are several benefits to using a virtual assistant. These benefits include significantly reducing your labor costs, being able to get help 24/7, the ability to outsource tasks to a seasoned professional, access to a wide set of skills that you and/or your teammates might not possess, the option of getting help with a project the second you need it, and more.

How to create a return to work letter (tips, template)

A staggering 90% of companies intend to implement return-to-office policies by the end of 2024, as per an August report from Resume Builder, which surveyed 1,000 company leaders. If you are creating a return to work plan, sending a welcoming and detailed return to work letter could make it easier for the employees and your HR (human resources) team. It’s a document that details the timeline and the process of the return for your employees.

Top 10 time tracking software for remote employees

When you oversee globally distributed teams, you need a real-time view into when your remote employees are working and which projects they’re tackling. Basic tools like communication apps and project management software don’t offer the visibility you need to understand employee performance or to refine resource allocation. Instead, you need dedicated remote employee software with complete insight into team activity, performance metrics, and employee experience. At Time Doctor, we get it.

10 top metrics to measure call center productivity

Call center productivity plays a vital role in boosting your call center’s growth. The more productive your agents are, the better their output, which ultimately leads to higher revenues. However, with everything going on in a call center, measuring employee productivity rates can seem challenging. But don’t worry. In this article, we’ll cover what call center productivity is and highlight 10 vital call center metrics you can use to measure productivity.

10 key principles for managing call center operations

Want to explore all about call center operations and how to manage them effectively? Efficient call center services are vital for building a loyal and satisfied customer base. This objective is important because happy customers enhance a company’s image and brand loyalty. However, call center operations are complex and time-sensitive. It requires strategic planning to keep your call center running smoothly and profitably. In this article, we explain what call center operations are.

How to cheat Time Doctor: Common methods and why they don't work

Time Doctor is a widely used workforce analytics software, but some employees attempt to cheat the system. This article explores common methods for cheating Time Doctor, the tactics some users employ, and why these methods are not effective in the long run. Understanding these tactics can help businesses identify attempts and ensure accurate time tracking.

Why is attendance important in the workplace?

Whether you’re a startup or a multinational business, maintaining good attendance contributes to the company’s success. It also speaks volumes about your employees’ credibility and work ethic. Moreover, attendance impacts your workplace in several other ways. For example, tardiness or the persistent absence of one employee can negatively impact employee morale. That’s why the importance of attendance is quite high at work.

5 easy & effective ways to automate your timesheet reminders

Making on-time payments can become tricky if employees frequently fail to submit timesheets. So what’s the solution? With timesheet reminders, you can send automated alerts weekly, biweekly, or monthly to streamline the process and improve success rates. In this article, we’ll cover how timesheet reminders work, explore how they can benefit remote team managers, and look at how to save time with automated time tracking.

All about healthcare BPO (services, trends, top companies)

Want to learn about the healthcare BPO industry and how it can help your company? Today, tons of healthcare organizations are turning to business process outsourcing to manage their day-to-day activities. Why? With lower costs and increased efficiency, it’s the perfect solution for any healthcare company looking to step things up. In this article, we’ll cover everything you need to know about healthcare BPO to help your company benefit from it.

8 types of flexible work schedules for the modern workforce

Part time work also offers more time to employees to engage in other creative projects. Curious about the different types of flexible work schedules? Following a global pandemic, businesses are looking to enhance employee productivity despite limited physical interaction. They have adopted strategies to ensure unobstructed workflow, flexible work schedules being the most popular ones. So how do you incorporate this evolving schedule system into your company?

4 useful employee accountability templates for busy managers

Looking for an employee accountability template? Holding employees accountable for their actions may seem daunting, especially if you’ve just been promoted to a managerial position or are a new business owner. But how do you hold an employee accountable? In this article, we’ll share smart strategies for increasing employee accountability. We’ll also provide four employee accountability templates that you can customize for your needs.

How Lazywork fails against Time Doctor's monitoring

In a world where remote work has become the norm, trust and accountability are the cornerstones of productivity. Tools like Time Doctor help build that trust by offering transparent and accurate insights into employee performance. But as technology advances, so do the methods people use to try and cheat the system. Enter Lazywork—a tool designed to simulate activity and trick monitoring software into thinking you’re working when you’re not.

The top 10 workforce compliance software solutions

Maintaining compliance is essential to long-term performance and goes beyond simply checking a box. The consequences of non-compliance can be severe in terms of money and reputation, regardless of the size of your company. Purchasing the appropriate worker compliance software is crucial.