We all know that productivity is a key issue for BPOs of all types. We also know that BPOs have had to deal with more productivity related-issues in recent years due to the move to remote and hybrid working. However, BPOs that are still based primarily in a physical office also face many challenges around efficiency and employee engagement, particularly in this current tight job market.
Looking for a thorough TSheets vs Harvest comparison? TSheets and Harvest are employee monitoring and time tracking solutions that can help you track time, manage employees’ payroll, and improve time management. In this article, we’ll compare TSheets ( now called QuickBooks Time) and Harvest — two popular time tracker apps, for their functionalities, integrations, and pricing. We‘ll also mention the best time tracking software as an alternative to these tools.
Together with the world’s leading outsourcing advisory website and aggregator marketplace, Outsource Accelerator, we’ve launched a comprehensive and objective analysis revealing the top 500 outsourcing firms globally. The much-anticipated index, known as the Time Doctor OA500 2023, was developed over 18 months using Outsource Accelerator’s proprietary methodology, which assessed multiple points of metadata from more than 2,500 business process outsourcing firms worldwide.
If you’re a business owner or a manager looking to record your team’s scheduled hours for invoicing purposes, timesheets are a valuable solution. However, it’s essential to know how to fill out a timesheet to track time accurately and streamline payroll processes. In this article, we’ll go over seven simple steps to fill out a time sheet. We’ll also explore everything you need to know about paper and spread-sheet based timesheets, including their three major drawbacks.
With the rise of remote and hybrid work culture, businesses have increasingly turned to different employee monitoring methods. But employee monitoring isn’t something new. It’s been around for a long time and involves practices like monitoring clock-ins, using security cameras, and implementing GPS tracking. Is it allowed? In some cases, it’s entirely legal; in others, it can invite problems.
Call center reporting converts raw data into insightful reports. Based on the type of report, you can understand agent performance, evaluate key team performance metrics, and make informed decisions to enhance your customer support. Moreover, identifying and resolving issues granuarly can help you build strategies to achieve excellent customer engagement. This article will cover what call center reporting is, its benefits, and the top eight call center reports.
Looking for a detailed guide to call center optimization? Call centers are an inseparable part of a customer-centric business. They greatly assist an organization in improving customer interaction, resolving issues, and enhancing brand value. The customer service industry has grown by leaps and bounds, and most call centers now use advanced technology to enhance their performance. To stay in the race, your organization needs to focus on improving the quality of the call center.
Microsoft Visual Studio is one of the most popular software development platforms out there. It is an Integrated Development Environment (IDE). Despite its massive popularity in the software development world, the Visual Studio platform lacks a basic project management feature – native time tracking. And companies and individuals using the platform may want to track time for various tasks and projects within it.
Many outsourcing and offshoring firms switched to remote work during the pandemic to maintain social distancing, minimize employee health risks, and conduct business as usual. It helped employees achieve better work life balance, and employers benefitted from reduced operational costs and increased access to a global talent pool. Many outsourcing industry firms continue working remotely even after the pandemic, with more companies looking to transition.
Looking to outsource call center operations? In this article, we’ll go over everything you need to know about BPO call centers, their benefits, and their drawbacks. We’ll also show you how to outsource call center operations for your business process. Let’s get started.
Want to explore all about call center operations and how to manage them effectively? Efficient call center services are vital for building a loyal and satisfied customer base. This objective is important because happy customers enhance a company’s image and brand loyalty. However, call center operations are complex and time-sensitive. It requires strategic planning to keep your call center running smoothly and profitably. In this article, we explain what call center operations are.
Personalized attention and coaching for every employee is critical to building a great culture that’s defined by high performance, and Time Doctor’s granular employee monitoring data makes that possible. But when you’re regularly making more strategic decisions about talent management and resourcing — you need a ‘big picture’ view of how teams are functioning, and the differences between teams.
Call center automation helps simplify and streamline existing business processes. It’s also a great way to optimize your call center resources and reduce or eliminate unnecessary costs. However, with automation comes a lack of human interaction — which can leave customers unhappy. Then how do you automate processes and provide a great customer experience? In this article, we’ll cover what call center automation is, its types, key benefits, and major challenges.
Want to hire a virtual assistant but not sure if you have the budget? A major concern for most business owners looking to outsource their activities is: How much is a virtual assistant going to cost me? Whether you’re a small business owner looking to improve your workflow, or a larger company looking for administrative assistance, it’s important to calculate the cost of a VA.
