Teams | Collaboration | Customer Service | Project Management


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The modern guide to call center automation

Call center automation helps simplify and streamline existing business processes. It’s also a great way to optimize your call center resources and reduce or eliminate unnecessary costs. However, with automation comes a lack of human interaction — which can leave customers unhappy. Then how do you automate processes and provide a great customer experience? In this article, we’ll cover what call center automation is, its types, key benefits, and major challenges.


A Step-By-Step Guide to Developing an Automation Plan for Project Management

An automation plan for project management is a set of guidelines that help you automate your project processes. By automating your workflow, you can ensure that your projects are completed on time and within budget, reducing the chances of human error. Opt for the best project management app. Signup now There are several types of automation plans, depending on the project you’re working on. You may need to automate tasks like task scheduling, resource allocation, communication, and tracking.


Your Guide to Automation for Customer Support

Customer support demand is always growing larger and larger. As your customers expect more and more from your business, it’s likely that your business will be hard-pressed to deliver speed and quality service that meets their expectations. When a business runs into sinking quality issues, they naturally look to expand their support team, however this isn’t always a viable solution.


Task automation: types of tasks that can be automated and how to automate them

There are little things we do at work every day, over and over. While it may only take a couple of seconds each time, if you repeat it dozens of times, the task wastes time — and time is money. This is why it’s crucial to streamline repetitive tasks by automating them. Automation apps give team members a simple way to increase the functionality of their workflow.


Top Help Desk Automation Ideas

Automations are rules you can set-up in your help desk system which perform actions on behalf of your team. Help desk automations are a necessary feature of a help desk system. They cut down on work, allowing your employees to focus on achieving more meaningful goals. Automations in OneDesk are particularly powerful, as they provide a method to manage moving parts, enable organization, and create an optimized workflow.


The many benefits of project management automation

When most professionals hear the term “project management,” the first thing that comes to mind isn’t exactly a great image. Pedantic planning meetings. A never-ending sea of task completion emails. The project manager stopping by (yes, again) to ask about task status, interrupting the person from actually working on the task. Before the project managers boycott us, we’re secretly on your side.

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5 Business Automation Workflow Solutions

Business automation workflow solutions help accelerate your business processes. There are a wide variety of these solutions on the market, and they can be used to automate just about any process in your business. You name it, there's probably a workflow solution that can help. This guide will explore five business automation workflow solutions for your organization. Whether you're looking to automate your sales processes, customer support operations, or marketing campaigns, there's a workflow solution out there that can help.


Why Customer Service Automation is Essential for Businesses Today

It’s no secret that people expect great customer service wherever they go. A survey found that 95% of customers say that customer service is key for brand loyalty. More than 60% of those same customers say that they have deserted a brand and switched over to a rival company because of poor customer service. However, any growing business is bound to face the difficulties of scaling their customer service operations, especially if they’re old-fashioned.


Announcing Courier Automations: Application Logic for Notifications

We’re excited to announce a powerful new feature for the Courier platform: Courier Automations. Courier Automations is a toolset that includes both an API and a visual builder that allows anyone to easily configure logic for notification workflows. Need to send a reminder to class attendees 10 minutes before the class starts? Need to page an on-call engineer on multiple channels until they respond? These use cases and more can be achieved quickly and easily with Automations.