Rocket.Chat

Wilmington, DE, USA
2015
May 19, 2022   |  By Sara Ana Cemazar
The technological advancements in the last decade have allowed significant improvements in the customer service environment. One of such innovations is in-app chat. In-app chat allows users to get their questions answered right at the spot while using a certain app.
May 12, 2022   |  By Sara Ana Cemazar
Governmental agencies and public sector organizations are catching on to the digital transformation trend. Besides the need to upgrade their internal processes and services to citizens, they need to be extremely careful about data privacy and data security. Organizations in this sector look for secure ways to collaborate internally and with external partners. Moreover, they want to efficiently manage incoming citizens’ inquiries and requests.
May 11, 2022   |  By Marina Hudek
As a team collaboration solution, we at Rocket.Chat are always looking for ways to make collaboration more efficient. Today, we are happy to announce a new app to the Rocket.Chat Marketplace that will make it even more easy for teams to work together and get more done. Most teams use a project management app to keep up with their day-to-day tasks as well as bigger projects.
May 9, 2022   |  By Sara Ana Cemazar
Governments and public sector organizations recognize the increasing need to protect their data. With the increase of cyber-attacks globally and growing demands from their citizens to protect their information, public sector organizations are more frequently moving away from cloud-based software toward on-premise solutions.
May 5, 2022   |  By Sara Ana Cemazar
On July 31, 2021, Skype for Business was retired. As it was an integral part of the Microsoft Office 365 package, numerous companies around the world were compelled to search for Skype for Business alternatives. Microsoft announced MS Teams and Microsoft Audio Conferencing as replacements to Skype for Business. However, some organizations were less than enthusiastic about the switch due to data security and data privacy concerns.
Apr 25, 2022   |  By Gabriel Engel
Gone are the days when email was the main channel of digital communication. In 2022, messaging apps are the way we all communicate in our personal and professional lives. We use WhatsApp, Facebook Messenger, Telegram, Viber, and others to communicate with friends and family. At work, we rely on platforms such as Slack, Microsoft Teams, and Rocket.Chat. However, some of these messaging platforms have one big disadvantage compared to email - the lack of interoperability (or cross-platform messaging).
Apr 22, 2022   |  By Sara Ana Cemazar
In the last two decades, digital transformation was one of the overarching trends in the world of business. Due to the constant technological advancements, organizations are always working on adopting new tools and finding better ways to serve customers with higher efficiency. Increased cybersecurity challenges together with the need for flexible solutions have put open source solutions on the map.
Apr 22, 2022   |  By Sara Ana Cemazar
Open source solutions are becoming increasingly popular due to their many benefits. Organizations use them to leverage open source code’s transparency and flexibility. Now, government-related organizations across the world are also adopting open source software. One of the most prominent European Union governing bodies, the European Commission (EC), has been supporting the use of open source for a while.
Apr 6, 2022   |  By Sara Ana Cemazar
Intercom has become an industry standard for talking to customers via live chat. In its 10 year history, Intercom set the bar for customer engagement with SaaS businesses pretty high. However, open source challengers are on the rise. The indisputable advantages of open source software over its proprietary counterparts have experts looking for open source alternatives to Intercom, too.
Mar 31, 2022   |  By Sara Ana Cemazar
Let’s face it: Zendesk is great. It’s one of the most popular helpdesk tools out there. But, it also has its shortcomings, and there are numerous competitors on the market. A portion of these Zendesk alternatives are open source solutions. The unique advantages of open source software play well into the customer service space, and they are here to stay. After all, open source solutions are no longer reserved for small businesses and teams.
Mar 24, 2022   |  By Rocket.Chat
Uber, Reddit, Facebook, your banking app, healthcare app. Every app thrives on the back of a strong chat experience. Building chat capabilities into your app, though, is a massive undertaking. (Don’t even get me started on maintaining those capabilities.) If in-app chat is in your roadmap, this session is 100% for you.
Feb 1, 2022   |  By Rocket.Chat
In this video, Renato Becker(Omni-Channel Product Manager) walks you through the new Instagram Direct Channel, a new product that is coming out very soon.
Dec 10, 2021   |  By Rocket.Chat
Dec 3, 2021   |  By Rocket.Chat
Nov 24, 2021   |  By Rocket.Chat
On October 5th, the world went silent for 6 hours. 🤐 The world’s top 3 social media and communications platforms were shut down completely. Suddenly, we couldn’t reach ANYONE! WE WERE CUT OFF FROM THE WORLD. What did this mean for customer support teams? Since the main reasons why customers contact businesses on WhatsApp and Facebook Messenger are sales and customer service, it is inevitable that organizations across the world lost money during the outage.
Oct 26, 2021   |  By Rocket.Chat
Tune in as we bring together the greatest minds in open source for a no-holds-barred conversation on the biggest trends in the field today. We are dedicated to sharing open-source knowledge The debate follows an 'agree or disagree' format where, for each statement, the experts need to talk it out until we get some answers. Here’s an example: Open Source creates innovation, not finished products Open Source is not beginner-friendly and has a steep learning curve The experts will weigh in and the audience will get a chance to join the conversation in the live chat.
Sep 22, 2021   |  By Rocket.Chat
Join Rocket.Chat’s CEO, Gabriel Engel, and VP of Product, Chris Skelly, as they reveal what’s next for the world’s largest open-source communications platform.
Sep 10, 2021   |  By Rocket.Chat
Check out the recording for the discussion with Rocket.Chat's community around the upcoming changes to Rocket.Chat’s identity management integrations. Speakers: VP of Product - Chris Skelly CEO - Gabriel Engel Chief Opportunities Officer - Sing Li CTO & Co-Founder - Rodrigo Nascimento
Aug 30, 2021   |  By Rocket.Chat
Rocket.Chat has had remote and on-site employees since our foundation, in 2015. So bear with us when we say that we know a thing or two on how to make hybrid work, well, work.

Rocket.Chat is the leading free and open source team communication platform. Communicate and collaborate with your team, share files, chat in real time or switch to video/audio conferencing. Improve productivity by discussing and sharing ideas, projects and files with real-time or asynchronous team chat.

Rocket.Chat is a fast-growing platform that is now installed on over 180k servers and counts over 10m users worldwide as well as having an active, passionate community of over 700 developer-contributors who help Rocket.Chat’s core team of developers to constantly improve the product. Rocket.Chat’s long-term vision is to replace email with a real-time federated communications platform and offer services to enable businesses to be built using Rocket.Chat.

Features:

  • LiveChat: With LiveChat by Rocket.Chat you can add real-time chat widgets to any website or mobile app to get more value from your team chat and provide high quality customer service. Replace other systems and use one communication platform to save time and money. Create a user support helpdesk, answer customer queries and convert leads.
  • Real-time translation: Rocket.Chat uses cutting edge machine learning for automatic real-time message translation between users. Our user interface has been translated to over 50 languages, more than any other team chat service.
  • For all platforms: You can take Rocket.Chat anywhere with our web, desktop & mobile apps, LiveChat clients and SDK.
  • Endless Customization: Customize your platform to tailor its exact look & feel by adding or removing features and selecting your own integrations, plugins & themes.

Open Source Team Communication. Rocket.Chat is free, unlimited and open source.