Citizen experience refers to the collective interactions and perceptions of the citizen with the government institutions and the services they render. Whether it is about applying for permits and licenses online or a healthcare emergency, people expect accessible, transparent, and secure platforms. A positive citizen experience increases citizen’s trust in the government. However, research shows that their expectations are unmet.

In recent years, government software has increasingly enhanced efficiency, transparency, and citizen participation for governmental organizations. However, this indispensable tool also comes with vital concerns like security, compliance, interoperability, and scalability. Government data is critical, which necessitates robust security and compliance measures.

When we're talking about government messaging apps, what are we talking about? Messaging has become a popular mode of communication because of the desire for ease, real-time conversations, and access from anywhere, at any time. In fact, Gartner's 2022 Channel Benchmark and other research studies show that instant messaging platforms have surpassed email as the primary mode of internal workplace communication.

In April 2024, Microsoft unbundled MS Teams from the rest of the Office package globally. This news comes almost six months after Microsoft unbundled Teams in Europe. Microsoft says that the global unbundling made sense to make pricing easier for global organizations operating in Europe.

As we enter another quarter, our momentum continues to surge forward. In this product roundup, we'll delve into Rocket.Chat's latest features with a spotlight on the enhanced personalization of the live chat widget. We'll navigate through key usability upgrades and notable bug fixes, all tailored to provide a superior and customizable Rocket.Chat experience. Let's explore what's new and improved!

Businesses are investing in robust communication tools to foster quick exchanges among team members, vendors, customers, clients, and more. Skype for Business has remained one of the popular video conferencing tools for several years. However, Skype for Business was retired on January 9, 2024. This has motivated businesses to look for an effective Skype for Business replacement that offers similar capabilities or exceeds them.

Governments across the world are digitalizing their services to better connect and serve citizens. To cater to the evolving demands, they rely on text messages for internal and citizen communication. Security is of utmost importance as they often deal with sensitive information regarding public safety, military, and diplomacy. Let us understand how you can build a secure messaging platform for military messaging, digital public service delivery, citizen communication, self-service, etc.

Our world is more connected than ever. For many, this has accelerated knowledge exchange and advanced world economies and living conditions. However, it has also made our digital presence more complex. Data security and privacy are at stake, and in some industries, like Government and Defense, this presents significant challenges.