Financial Services is undergoing a major digital transformation. Technological advances are changing the very core of the business - making transactions and related processes automated. With automated and digitalized services, banks and other financial organizations are looking for effective ways to retain old and attract new customers. Research suggests that FinServ organizations will be able to differentiate themselves from others with the quality of customer service.

Providing efficient chat options to developers can help optimize workflow and increase your business’s return on investment (ROI). Developers must stay aligned with their team when working on a project. Connecting them via a chat platform is the easiest way to do this. With the help of an adequate chat app, you can achieve project-based communication within your teams.

For developers, collaboration goes beyond instant messaging apps or project management tools. Information gaps between departments, personnel, and operations support may exist, especially when developers have a big workload or are working on a complex code or project. A newer collaboration model can help developers streamline their work and eliminate information silos that delay decision-making. A level up from older tools, ChatOps is also known as ‘conversation-driven collaboration’.

Financial services are an industry in transition. Digitization touches almost every aspect of business, and the impact of digital technologies will only increase in the upcoming years. With changes in technology, the very core of finance - like transactions and related processes - is changing. This impacts other areas of business, too. Customers are expecting better digital services, meaning that the way teams collaborate also needs to transform and digitize.

Collaboration is the staple of modern workplaces. Teams used to communicate with e-mails, but the hassle of finding and keeping track of information made them move to chat-based apps. Team chat apps made it possible to connect the whole team in a single place. But, collaboration doesn't stop with the team members; it extends to clients, tools, and bots, which are required by teams to work effectively and stay on track with goals.

In a digital-first world, organizations use a wide range of secure communication channels such as chat, email, phone, and video calls. In an enterprise, team members share sensitive information internally and with clients. Is your communication platform reliable at all times, with zero vulnerabilities? Your enterprise and customer data may be compromised if your platform doesn't guarantee these features. So, how does security for communication work on an enterprise level?

The month of July 2022 was one of Rocket.Chat's busiest. We shipped Matrix Federation, new Video Conference Call Manager, and much more! There’s no slowing down. For August, we have some exciting features under our belt that will enhance user experience and give you more security options to fortify your business from threats. In 5.1, we have given our homepage a new look and revamped a few product user interfaces to make it more intuitive and easy to navigate.

The healthcare sector is undergoing a significant digital transformation. Patients increasingly gravitate toward healthcare providers who provide digital capabilities such as self-scheduling, in-app reminders, and, most importantly, secure patient messaging. Furthermore, digital healthcare innovations allow for intense medical and non-medical staff collaboration within and across organizations.

Secure collaboration isn't just limited to board meetings at the workplace. Given the increase in remote work, there's been a boost in the number of tools that make online collaboration possible and productive - and effective collaboration sets successful teams apart from those that are not.

Collaboration platforms make team collaboration easy for modern workplaces, remote and otherwise. As they say, two heads are better than one! Different collaboration tools are curated to make different tasks easier and increase productivity. In addition to helping teams achieve common goals, they also help to track changes and updates. This article gives you an overview of collaboration platforms in several categories.

Communication within the workplace isn't just board meetings anymore. It extends to conference calls, virtual meetings, and discussion threads. Teams today need the right platform for seamless business communication compared to slower alternatives such as email. Introduced in 2013, Slack provided a solution for workforces across the globe. It offered real-time communication, adding and editing files, and tagging co-workers in work threads and discussions.