Teams | Collaboration | Customer Service | Project Management

Open Source

rocket.chat

Open source collaboration software: benefits and 5 recommendations

In today’s hybrid work culture, teams need the support of a powerful collaboration tool to function efficiently. And though ample options are available in the market, open source collaboration software is gaining more popularity than ever. Why? This type of software promises better collaboration for security- and compliance-oriented teams.

rocket.chat

Top 7 open source messaging platforms for secure communication

For remote teams, connectivity and productivity might be two faces of the same coin. Working from the office isn't a prerequisite anymore, as the global workforce has shifted to a remote workplace. Reliance on internal communication has increased more than ever, with a wide range of communication tools such as email, phone calls, and social networking used daily. Long email threads and social media chats are no longer appropriate for business teams.

mattermost

Introducing Our New Guide: How to Build Your Open Source Productivity Stack

It’s no secret that open source software is an important part of many development teams’ daily workflows. But does that include productivity tools? Oftentimes, development workflows get shoehorned into the same productivity tools used by nontechnical teams—but these tools can be a poor fit for the needs of developers.

rocket.chat

Slack open source: Top 3 reasons why companies adopt different platforms for team collaboration

Slack open source alternatives are getting a lot of attention right now. Why exactly? Well, if you were to survey the most productive teams, you’d find a common ingredient – efficient communication. That explains the rise of team collaboration tools in 2020 and mega deals happening in the industry, such as Salesforce’s acquisition of Slack. ‍However, right after adopting team communication tools like Slack, companies started to notice the downside of it.

rocket.chat

Open source software for dummies: advantages, licenses, and examples

Open-source software is the trendiest game in town. Although open-source software has long been used by individuals for their private use, organizations started implementing more and more of it. 🔓 Companies choose to implement alternatives to proprietary software for multiple reasons, like more flexibility and fewer costs. In this article, we’ll cover all the info you need to have on open-source software: what it is exactly, what are its advantages, and common examples.

rocket.chat

16 open-source projects to contribute to in 2022

The world of open-source is stronger than ever. As the world gets more connected, more people are interested in being a part of building amazing new technologies. However, there are many more advantages to open-source software than just that. Specifically, there is probably no better way to learn and grow as a developer than to contribute to open-source projects. But, it’s hard to choose from so many different options!

rocket.chat

The implications of the European Commission's Open Source Strategy

Open source solutions are becoming increasingly popular due to their many benefits. Organizations use them to leverage open source code’s transparency and flexibility. Now, government-related organizations across the world are also adopting open source software. One of the most prominent European Union governing bodies, the European Commission (EC), has been supporting the use of open source for a while.

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How open source software benefits public sector organizations

In the last two decades, digital transformation was one of the overarching trends in the world of business. Due to the constant technological advancements, organizations are always working on adopting new tools and finding better ways to serve customers with higher efficiency. Increased cybersecurity challenges together with the need for flexible solutions have put open source solutions on the map.

rocket.chat

5 open source Intercom alternatives to consider in 2022

Intercom has become an industry standard for talking to customers via live chat. In its 10 year history, Intercom set the bar for customer engagement with SaaS businesses pretty high. However, open source challengers are on the rise. The indisputable advantages of open source software over its proprietary counterparts have experts looking for open source alternatives to Intercom, too.

rocket.chat

10 best open source customer service software

Businesses always want to provide the best customer service possible. To do that, they need the best customer service software to decrease response time and resolve customer inquiries effectively. However, organizations sometimes face challenges while acquiring and setting up customer service systems. They want a tool tailored to their needs that supports various customer service channels, and that allows them to control their own data. These criteria is met with open source customer service software.